11
Troubleshooting
W Box Technologies products are designed to function trouble-free.
Most problems that occur are due to simple issues. If you have
trouble, please check the list of simple fixes below.
Steps of Regular Troubleshooting Routine
1. Power:
Ensure all devices are powered on (0E-HDMIEX4K4,
source and display devices).
2. Indicator:
Ensure LED indicators of the 0E-HDMIEX4K4 are
normal according to user manual.
3. Devices:
Ensure picture can be shown normally when
connecting the source to the display directly.
4. Cable:
Plug in and out the HDMI/Cat X cable or try another
HDMI/Cat X cable.
Ensure the specific cable length is within the transmission
range according to Specification section.
Cat 5e/6/6a/7 cable is recommended, do not use Cat 5
cable. Ensure the two connectors of one Cat X cable are the
same standard (EIA/TIA 568B).
5. Compatibility:
Please test other source and display devices to
determine if it is a compatibility issue.
