Waves CLA Nx, User Manual, Page: 19 / 20

CLA Nx / User Guide
19
Troubleshooting Guide
Problem Possible Solutions
Head does not move in interface –
no tracking
1. Verify head tracking is on in the plugin interface.
2. Check if tracker app is running.
3. Play audio through the plugin (plugin on CPU).
4. Check tracking rate box in plugin GUI.
Head tracking application is not
running
1. Restart head tracking through the plugin.
2. Inactivate/reactivate plugin.
Low tracking rate in the head
tracking app (<20 fps) (Camera)
1. Improve lighting conditions.
2. In MacBook only, select “low light” mode in the tracker app.
3. Point the camera up slightly for a brighter frame.
4. Make sure that your face is well lit and not shadowed.
Low tracking rate in plugin interface
(<20 fps) (Camera)
1. Check the tracking rate in the head tracking app.
2. Verify audio buffer size is 1024 samples or lower.
Head tracking app often loses track
of your head
(Camera)
1. Position the camera closer and straight in front of your face.
2. Remove sunglasses, hat or anything covering your face.
3. Improve lighting conditions.
4. Stay /-30 degrees off the center of the camera.
5. Make sure you’re no further than 5-6 feet away from camera.
Nx Head Tracker will not
connect
(Windows only)
Make sure that the Nx Head Tracker is NOT currently paired to your computer
in the Bluetooth Settings menu. If it is paired with the computer, remove it
manually.