7. WARRANTY
6. TROUBLESHOOTING
6.1 Troubleshooting
Here are some useful tips to help you to diagnose and rectify common sourced of trouble.
Problem
Cause
Solution
Control panel screen does not
operate
Check power source
Power failure
Reset the RCD pluf / Check if the wiring system is
adapted to the power of the pump unit
Call for service if it does not reset
SPA pump does not heat
properly
Set to a higher temperature
Temperature set is too low
Filter Cartridge is dirty
Too low water level
Heating elemend defective
Clean or Replace the cartridge (see chapter 5.2.)
Fill water to minimum water level
Call for service
Bubble massage system does
not work
Cut off power and wait until the pump has cooled.
Pump is overheating
Auto shut-down feature (30min) is
activated
Malfunction of the pump unit
Press the bubble button to reactivate
Call for service if it does not reset
Wat
er fi
ltration does not work
Clean or Replace the cartridge (see chapter 5.2.)
Filter cartridge is dirty
Inlet and outlet blocked
Air inside the pump
Malfunction of the pump unit
Clean inlet and outlet
Fill water to minimum water level
Call for service if does not reset
Pump leakage
Replace the seal in the right position
Adaptor seal improperly
Water leakage from pump body
Check the pump body, call for service
Spa pool leakage
Spa pool is torn or punctured
Use provided repair kit (see chapter 5.4)
Water is not clean
Incre
ase fi
ltering time
Insufficient fi
ltering time
Filter cartidge is dirty
P
ool filled
water quality
Improper water treatment
Clean or Replace the cartridge (see chapter 5.2.)
Change the pool water completely
Refer to the chemical manufacturer’s instructions
CHG FIL
After 150 cumulative hour
s of fi
ltration operations, an audible alarm will sound and the LCD
display will show the characters CHG, followed by FIL, to remind you to change or clean th
e fi
lter.
You can hold th
e fi
ltering button 5 seconds to turn off the buzzing. Th
e fi
ltering system will turn
off, you can press the button to activ
e the fi
ltering system again.
7.1. Error code
If the screen displays an error code “Ex”, please refer to the table below.
E3, E4, E5, E6 error code
- Cut off electricity for 5 minutes and reconnect
If error code is still displayed on the control Box, please do the following instrutions :
1 - Check that the water line is between the high and low limits.
2- Clean or replace th
e fi
lter cartridge
3 - Unscrew and clean the 2 nozzles (Entry and exit of water) inside the spa and remove wastes if
necessary (Neaf, hairs, fur, skin...)
4- Check that the pr
opeller of the fi
lter pump does not contain foreign matter.
Cut the spa again electrically for 5 minutes and re-connect it, if the error code is still displayed on the
control box please contact the Service Center
Problems
Causes
Solutions
Not heating
Not heatign properly
Wrong temperature control
sensor.
Temperature control sensor
short circuit or open circuit.
Control service center.
Situation
Code
E1
Not heatign properly
High water temperature
indicator.
1. Th
e filled
water is over 45°C
(113°F)
2
. The fi
lter cartridge was put
on the wrong suc
tion fi
tting
(higher suc
tion fi
tting).
1. Cut off the power, make
sure the pool water is
between 2°C-44C (36F-111°F).
If this does not solve the
problem, refer to the box
below.
2
. Put the fi
lter cartidge on
the lower suc
tion fi
tting.
E3
All fucntions do not
work, buzzing warn.
Low water temperature
indicator.
The pool water is lower than
2°C (36°F)
Cut off the power, make sure
the pool water is between
2°C-444°C (36°F-111°F)
If this does not solve the
problem, refer to the box
below.
E4
All fucntions do not
work, buzzing warn.
High water temperature
indicator.
The pool water is lower than
50°C (122°F)
Cut off the power, turn
t
o qualified ele
ctrician to
reset the thermal cutout
described in the next
paragraph.
If this does not solve the
problem, refer to the box
below.
E5
Not heating an
d fi
lter
-
ing properly.
Buzzing warns.
Water pressure is not big
enough to activate healing.
Inlet or outlet on inner wall are
blcoked.
Filter cartridge is too dirty.
Pool water does not reach
minimum water level.
Do not release air from pump
Pump is wrong
Clean inlet and outlet.
Clean or replac
e fi
lter
cartridge.
Add water to reach water
level
Do air release as outlined
again
If this does not solve the
rpoblem, refer to the box
below
E6
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