PAGE 9
8.5in x 11in
8.5in x 11in
OPTIONAL 3 YEAR PREMIUM EXTENDED WARRANTY
is available for purchase online at www.wave-point.com/extendedwarranty.html
•
Wave Point® Technology product owners may purchase our 3 Year Premium Extended Warranty online on our
web site within 30 days of purchase prior to the expiration of the 30 Day Product Guarantee. This warranty
covers all major parts and labor for 3 years from date of purchase.
•
Costs are based on the equipment being placed under extended warranty. The costs for all extended warranty
plans are available online on the web site.
•
Lamps are not covered under 3 year extended warranty.
•
For complete details and enrollment go to
www.wave-point.com/extendedwarranty.html
NOTE: WAVE POINT® TECHNOLOGY’S WARRANTY POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE.
RETURNING PRODUCTS FOR WARRANTY REPAIR
Contact Wave Point® Customer Support at
www.wave-point.com/helpdesk.html
for all trouble shooting, warranty
verification and return authorization numbers.
NOTE: Products returned without Return Authorization Numbers will be refused.
Procedures:
I HAVE A COPY OF MY ORIGINAL COMPLETED WARRANTY CARD:
Wave Point® product owners seeking warranty resolution should return their Wave Point® product directly to the
manufacturer along with:
1. Return Authorization Number clearly written on outside of box
2.
Copy of warranty card with attached copy of original receipt as proof of purchase
3.
Warranty holder’s address, phone number and email address if different than listed on warranty card
4.
Written explanation of problem
I DO NOT HAVE A COPY OF MY ORIGINAL COMPLETED WARRANTY CARD:
In the event you do NOT have a copy of your original completed Warranty Card you may choose instead to
forward your full customer contact information and proof of purchase as listed below:
1. Return Authorization Number clearly written on outside of box
2.
Copy of original receipt as proof of purchase
3.
Warranty holder’s name, address, phone number and email address
4.
The Wave Point® serial number as listed on the product being returned
5.
Written explanation of the problem
SEND TO:
Wave Point® Technology
*
Email us at [email protected] for the updated address
Warranty Repair Desk
300 South Lewis Rd. Unit J
Camarillo, CA 93012
In the event Wave Point® products are returned for warranty work and are found to be outside the parameters of
the warranty or otherwise caused by other than normal usage, the warranty holder will be contacted by phone
or email and offered the option of (a) repair and return at the owner’s expense, (b) return of the product to the
owner “as is” at the owner’s expense, or (c) disposal of the product.
Only prepaid freight returns will be accepted. All freight is the responsibility of the warranty holder.
NOTE: WAVE POINT® TECHNOLOGY’S WARRANTY POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE.
RETURNING PRODUCTS FOR OUT-OF-WARRANTY REPAIR
Wave Point® owners experiencing problems with a Wave Point® product no longer under warranty may send
their Wave Point® product to Wave Point® Technology for repair.
For help with, or repair of, products no longer under warranty, contact Wave Point® Customer Support at
www.wave-point.com/helpdesk.html for trouble shooting tips and/or return authorization numbers. Products
returned without a return authorization number will be refused.
Procedures:
Wave Point® product owners seeking product repair should return their Wave Point® product directly to the
manufacturer along with:
1. Return Authorization Number clearly written on outside of box
2.
Owner’s name, address, phone number and email address
3.
The Wave Point® serial number as listed on the product being returned
4.
Written explanation of problem
SEND TO:
Wave Point® Technology
*
Email us at [email protected] for the updated address
Repair Desk
300 South Lewis Rd. Unit J
Camarillo, CA 93012
All repair and shipping costs are the responsibility of the owner. Depending on the problem and/or cost,
products are not always repairable. In such instances all shipping costs remain the responsibility of the owner.
If a Wave Point® product returned for repair is found to be either non-repairable or beyond a reasonable cost to
repair, the owner will be contacted by Wave Point® and offered the option of either disposal of the product or
return to the owner at the owner’s expense.
