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WATTWHEELS LTD

 

17 

 

BASIC TROUBLESHOOTING 

 

Symptoms 

 

Possible Causes 

 

Most Common Solutions

 

It does not work

 

1. Insufficient battery power 
2. Faulty Connections 
3. Battery not fully seated in tray 
4. Improper turn on sequence 
5. Brakes are applied

 

1. Charge the battery pack 
2. Clean and repair connections 
3. Install battery correctly 
4. Turn on bike with proper sequence 
5. Disengage brakes 

Incorrect distance, speed 
readings and/or 
reduced top speed

 

1. Insufficient battery power 
2. Speed sensor is not centred or missing

 

1. Charge or replace battery 
2. Check on the rear wheel that the spoke magnet matches up in the 
front centre of the black sensor. May need to slide around.  

When powered on the motor 
does not respond

 

1. Loose wiring 
2. Loose or damaged throttle 
3. Loose or damaged motor plug wire 
4. Damaged motor

 

1. Repair and or reconnect 
2. Tighten or replace 
3. Secure or replace 
4. Repair or replace 

Reduced range 

 

1. Low tyre pressure 
2. Low or faulty battery 
3. Driving with too many hills, headwind, braking and/or 
excessive load 
4. Batter discharged for long period of time without 
regular charges, aged or damaged.

 

1. Adjust tyre pressure 
2. Check connections or charge battery 
3. Assist more with pedals or adjust route 
4. Replace the battery 

The battery will not charge

 

1. Charger not connected properly 
2. Charger damaged 
3. Battery damaged 
4. Wiring damaged

 

1. Adjust the connections 
2. Replace 
3. Replace 
4. Repair or replace 

 

Wheel or motor makes 

strange noises

 

1. Damaged motor bearings , cogs or seals 
2. Damaged wheel spokes or rim 
3. Damaged motor wiring

 

1. Replace 
2. Repair or replace 
3. Repair or replace motor. 

 

Summary of Contents for BIGHORN LS

Page 1: ...WATTWHEELS LTD 1 BIGHORN E BIKE MANUAL LS S ...

Page 2: ...AGE 8 BRAKES SHIFT SENSOR TYRES CHAIN PAGE 9 BIKING RANGE PAGE 10 RIDER SEAT HEIGHT COMFORT PAGE 11 BATTERY CHARGING PAGE 12 13 USEFUL TIPS PAGE 14 PARKING STORAGE TRANSPORT PAGE 15 SAFETY CHECKS BASIC TROUBLESHOOTING PAGE 16 17 ERROR CODES PAGE 18 SERVICING PAGE 19 WARRANTY INFORMATION PAGE 20 22 ...

Page 3: ...UMBER LOCATED ON THE FRONT HEAD TUBE UNDER THE LOGO WRITE THIS ON YOUR INVOICE Wattwheels assumes that all persons involved in using repairing maintaining cleaning or disposing of this or any Wattwheels product must have fully read and understood the content and meaning of these operating instructions Additionally Wattwheels claims no responsibility for any injury or damage resulting in improper u...

Page 4: ...ght is on when battery is charging green when fully charged Approx time is around 4 5 hours PLEASE BE CAREFUL NOT TO PRESS THE BRAKES LEVERS WHILE THE FRONT WHEEL IS NOT INSERTED DOING SO WILL RESULT IN THE BRAKES PADS CLAMPING TOGETHER AND YOU WILL NOT BE ABLE TO INSERT THE FRONT WHEEL RESETTING THE BRAKE PISTONS IN WHICH YOU WILL NEED A BIKE WORKSHOP TO PERFORM 2 ATTACH THE HANDLEBARS 3 ATTACH T...

Page 5: ...EELS LTD 5 LCD DISPLAY FEATURES The image shows the various features and information displayed on the LCD display The display is controlled using the 4 button remote mounted on the left side of the handlebar ...

Page 6: ...AS Pedal Assist Modes Pedal assist modes start from 1 and goes up to 5 PAS level 1 is the first pedal assist level and will give you some slight assistance Press the up and down arrows on the control panel to toggle between the levels As you select the higher levels the assistance will increase with level 5 basically doing all the work for you Using higher levels of PAS will drain the battery fast...

Page 7: ...to the special menu Here there are four functions that can be changed SET 1 Trip 1 distance reset Press the key to reset SET 2 Wheel Size Please make sure the wheel size is on the correct level otherwise the bikes information it records may be incorrect 27 5 Wheel should be set at 2174 29 Wheel should be set at 2313 SET 3 Km r or Mph Here you can select either options Default is KM h SET 4 Speed l...

Page 8: ...than normal riding Also the throttle is not designed to climb steep hills To get the maximum amount of power from the Bighorn on steep gradients select the highest level of PAS and use the lowest gear When using the throttle from a standing start please ensure you start in a lower gear and low PAS Starting the bike in Level 5 PAS and the highest gear can put a lot of stress on the motor and will w...

Page 9: ...lats keep tyre pressure at the recommended PSI On off road terrain a slightly lower PSI will provide more grip but flats can occur We recommend a pressure of between 35 50PSI DRIVING RANGE The range of your Bighorn is the distance the bike will travel on a single full charge of battery pack The range values in this manual are estimates based on expected usage characteristics Some of the factors wh...

Page 10: ... can drop quite quickly initially If this happens don t be alarmed as this is normal and is due to the BMS battery management system we use in the bikes and it will take a few charges for the cells to balance out There will also be instances of voltage sag where the voltage drops when using a high level of PAS biking up hills or under a heavy load which again is normal As mentioned it is good to d...

Page 11: ...g bolt can cause damage to the bicycle or can cause you to lose control or fall Periodically check to make sure these the seat clamp is properly tightened RIDER COMFORT To obtain maximum comfort the rider should not overextend his or her arms reach when riding In order to obtain the most comfortable riding position and offer the best possible pedalling efficiency the seat height should be set corr...

Page 12: ...hould be 50 75 for long storage times Cleaning the battery and battery housing should only be done while disconnected and powered off Use a dry rag or if needed a lightly damp rag DO NOT spray with high pressured water to prevent damage or possible short circuiting Only charge the battery with the supplied charger as others may not function properly and this increases the possibility of fire or ex...

Page 13: ...hows the power has already been put through when the indicator lamp of the charger is on It is charging when the indicator light is red When the light turns from red to green it indicates that the battery is fully charged After the green light is on the charger is in little electric current and fill slowly mode It will not be harmful to the battery if left to charge for a longer period or overnigh...

Page 14: ...nks stems quick release front and rear This is especially important if you are riding in demanding conditions Regularly check the brake pads The provided pads should be replaced if they have Been contaminated Have less than 8mm of material Cracks or deformation To replace the brake pads or perform other maintenance take it to a qualified bicycle mechanic at your local bike shop Properly inflate yo...

Page 15: ...low all the systems to dry out Much like a regular bike using in wet conditions mandates a more regular maintenance schedule to ensure your bike does not become rusty corroded and to ensure all systems are always working safely o Do not park store or transport your Bighorn Bike on a rack that is not designed for the size and weight of the bike o Wide tyres as used on Bighorn Bikes cannot fit into ...

Page 16: ...a care is required in wet or dusty conditions 5 Bearings o Ensure all bearings are lubricated run freely and display no excess movement grinding or rattling o Check headset wheel bearings pedal bearings and bottom bracket bearings 6 Cranks and Pedals o Ensure pedals are securely tightened to the cranks o Ensure the cranks are securely tightened and are not bent 7 Derailleurs o Check that the derai...

Page 17: ...not respond 1 Loose wiring 2 Loose or damaged throttle 3 Loose or damaged motor plug wire 4 Damaged motor 1 Repair and or reconnect 2 Tighten or replace 3 Secure or replace 4 Repair or replace Reduced range 1 Low tyre pressure 2 Low or faulty battery 3 Driving with too many hills headwind braking and or excessive load 4 Batter discharged for long period of time without regular charges aged or dama...

Page 18: ...The error codes are listed below and can help detect what the issue is on the bike If your bike has an error code displayed at any time it is recommended that you cease operation and contact your local dealer or Wattwheels 0 Normal 2 Current error or MOS damaged 3 Motor stalling 4 Under voltage 5 Brake error Start detection 6 Hall error 7 Throttle error Start detection 9 Over voltage A communicati...

Page 19: ...requires regular servicing Failure to do so may void any potential warranty claims Please retain your receipts for proof of service 2 3 MONTHS 12 MONTHS DATE DATE STORE MECHANIC STORE MECHANIC SIGNATURE SIGNATURE 6 MONTHS 24 MONTHS DATE DATE STORE MECHANIC STORE MECHANIC SIGNATURE SIGNATURE ...

Page 20: ...e media such as photos and videos to help Wattwheels after sales staff establish the fault with the product Goods we sell are subject to a full comprehensive warranty The costs inconvenience caused by the loss of use of the product is not covered whilst the warranty procedure takes place The warranty for replacement components will be based on the date of delivery Under no circumstance will a repl...

Page 21: ...ts accessories or electrical component s not originally intended for or compatible with the product as sold or any modification of the frame or any component s originally supplied tires brake pads chains lights motors battery packs displays or vehicle controllers that have been opened for any purpose whatsoever other than by Wattwheels All warranties are void if the product is used for any purpose...

Page 22: ... cancel an order for a full refund After the cancellation period no refunds will be awarded The Goods will be delivered with no returns Returns Our extensive quality control means that our products are thoroughly tested and ultra reliable by industry standards All products are warranted to work as described on arrival and for the warranty period If there is a warranty claim it will be assessed by ...

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