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UserGuide-SentryPlusAlert    2007 

 

© 2020 Watts

Startup Sequence

When the Cellular Gateway powers up, the device goes through a startup sequence, which 

includes the Startup LED changing colors until it turns off . Below is the startup sequence that 

the device will go through if everything is working correctly . If the Startup LED blinks white for 

more than 30 seconds or if it blinks green for more than 10 minutes, refer to Startup in the 

LEDs section to troubleshoot the issue .

COLOR

STATE

DEFINITION

White

Appears for a few seconds after the device is turned on.

White blink - slow

(5 sec)

The cellular radio is off; this is a normal state for five seconds.

Green blink 

(30 sec - 10 min)

The device is searching for a cellular connection.

Cyan blink - fast

A cellular connection has been established and the device is  

connecting to the Cloud.

Cyan blink – slow

A Cloud connection has been established.

Off

The device is operating normally.

Power

The POWER LED turns on when power is supplied to the device . 

COLOR

STATE

DEFINITION

SOLUTION

Green

The device is turned on.

N/A

Off

If the device is plugged in, but this 

LED is not on, the device is not 

receiving power.

The +12Vdc and GND wiring could be 

reversed. See POWER LED is Off on 

page 8.

LEDs

The LEDs inside the Cellular Gateway indicate if a component/connection is running, or if there 

is an issue . The following sections describe the different LED colors and blink patterns . 

Summary of Contents for SentryPlus Alert

Page 1: ...User Guide SentryPlus Alert Cellular Gateway...

Page 2: ...about the different LED lights buttons and connectors inside the SentryPlus Alert Cellular Gateway as well as troubleshooting suggestions if needed For more information about the Cellular Gateway see...

Page 3: ...s off this is a normal state for five seconds Green blink 30 sec 10 min The device is searching for a cellular connection Cyan blink fast A cellular connection has been established and the device is c...

Page 4: ...evice s firmware Replace the device Contact Syncta s Customer Support team at 888 725 4285 Green blink 10 min No cellular connection is available in this location See Poor or No Cellular Reception on...

Page 5: ...ESET Press this to reset the Cellular Gateway and restart the device This will cause all ongoing operations to cease Note You can also perform a full reset by unplugging the Cellular Gateway for 10 se...

Page 6: ...6 UserGuide SentryPlusAlert 2007 2020 Watts Terminals The FLOOD terminals connect the Cellular Gateway to the Junction box The GND 12Vdc terminals connect the Cellular Gateway to a power outlet...

Page 7: ...uctions particularly anything metallic Solution 1 Move the Cellular Gateway to a location where the antenna is not facing any internal walls wires pipes or other obstructions such as an electrical box...

Page 8: ...have carrier coverage at your site Contact Syncta s Customer Support team at 888 725 4285 for more information POWER LED is Off If the POWER LED is off make sure the Cellular Gateway is plugged in and...

Page 9: ...evice Failure to do so may result in electrocution personal injury and or death WARNING Troubleshooting continued 1 Unplug the power cord connected to the Cellular Gateway 2 Using a 2 Phillips head sc...

Page 10: ...the GND and 12Vdc wiring to the terminals 5 Once the screws are loose enough carefully remove the wires by gently pulling them away from the terminals note which wire went into which terminal and rev...

Page 11: ...in place 8 Place the cover back on the Cellular Gateway ensuring that the rubber seal remains in place paying special attention to each corner near the screw holes 9 Using a 2 Phillips head screwdrive...

Page 12: ...lication improper installation or improper maintenance or alteration of the product Some States do not allow limitations on how long an implied warranty lasts and some States do not allow the exclusio...

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