24
Troubleshooting
System Troubleshooting
Problem
Cause
Correction
Loss of resin.
Broken distribution tube.
Replace distribution tube.
Inlet/Outlet connection reversed.
Reconnect inlet/outlet connection properly.
Softener fails to regenerate.
Electrical service to unit has
been interrupted.
Assure permanent electrical service
(check fuse, plug, pull chain, or switch).
Timer is defective.
Replace timer.
Power failure.
Reset time of day.
Water is hard/not softened.
Bypass valve is open.
Close bypass valve.
No salt in brine tank.
Add salt to brine tank and maintain
salt level above water level.
Injector screen plugged.
Clean injector screen.
Insufficient water flowing
into brine tank.
Check brine tank fill time and clean
brine line flow control if plugged.
Hot water tank hardness
Repeated flushing of the hot water
tank is required.
Leak at distributor tube.
Make sure distributor tube is not
cracked. Check “O” Ring and tube pilot.
Internal valve leaking.
Replace seals and spacers and or piston.
Unit used too much salt.
Improper salt setting.
Check salt usage and sat setting.
Excessive water in brine tank.
See problem "Excessive water in brine tank."
Loss of water pressure.
Iron buildup in line to
water conditioner.
Clean line to water softener.
Iron buildup in water softener.
Clear control and add mineral cleaner
and Increase frequency regeneration.
Inlet of control plugged due
to foreign material broken loose
from pipes by recent work done
on plumbing system.
Remove piston and clean control.
Loss of mineral through drain line.
Air in water system.
Assure that well system has proper
air eliminator control.
Check for dry well condition.
Iron in conditioned water.
Fouled mineral bed.
Check backwash, brine draw,
and brine tank fill. Increase
frequency of regeneration.
Increase backwash time.
