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ServiceGuide-ACV-Assure

Field Installation and Service Guide

For Authorized Installers Only

ACV Assure™

AA-MFP-ACV

This Field Installation and Service Guide is intended to be a tool 

for Authorized Installers to use in the installation and commission-

ing of the ACV Assure™ system. As part of the installation and 

commissioning processing, Authorized Installers are expected to 

be familiar with all components of the ACV Assure system and  

complete the necessary pre-work to achieve a successful  

installation. This includes:
•  Completing the ACV Assure Qualification Check List and ACV 

Assure Site Survey;

•  Performing pre-installation mechanical fabrication and wiring;
•  Familiarizing themselves with various other installation require-

ments, including on-site construction and hardware mounting, 

sensor and plumbing fitting, ACV Assure electric wiring, ACV 

Assure retrofits with a solenoid valve;

•  Commissioning the hardware and Syncta

®

 dashboard for the 

ACV Assure

Table of Contents

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . 2
List of Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Applications (Typical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Control Box and Cellular Gateway Installation  . . . . . . . . . . . . . 5
Component Installation Details  . . . . . . . . . . . . . . . . . . . . . . . . 6
Supplied Snubber Installation for the Pressure Sensor  . . . . . . 6
Watertight Splice for the Pressure Transducer . . . . . . . . . . . . . 7
Common Application Wiring Diagrams  . . . . . . . . . . . . . . . 8–10
Installation and Set-Up  . . . . . . . . . . . . . . . . . . . . . . . . . . 11–12
  Installing the Cellular Gateway  . . . . . . . . . . . . . . . . . . . . . 11
  Setting Up the Cellular Gateway . . . . . . . . . . . . . . . . . . . . 11
  Startup Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . 15–16
Installing Covers on Cellular Gateway and Control Box . . . . . 17
Registering ACV Assure and Other Assets  . . . . . . . . . . . . . . 18
Warranty  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

NOTICE

Use of the ACV Assure™ Monitoring System Manual does 

not replace the need to comply with all required instructions, 

codes, and regulations related to the installation, operation, and 

maintenance of an Automatic Control Valve (ACV), including the 

standard observance and monitoring of water conditions. 
Watts is not responsible for the failure of alerts due to 

connectivity or power issues.

Flow 

Switch

Control Box

Cellular 

Gateway

Pressure 

Sensor

Read this Guide BEFORE using this equipment.
Failure to read and follow all safety and use information 

can result in death, serious personal injury, property 

damage, or damage to the equipment.
Keep this Guide for future reference.

WARNING

!

Summary of Contents for ACV Assure

Page 1: ...ications Typical 3 4 Control Box and Cellular Gateway Installation 5 Component Installation Details 6 Supplied Snubber Installation for the Pressure Sensor 6 Watertight Splice for the Pressure Transdu...

Page 2: ...property damage or damage to the equipment This pictorial alerts you to the need to read the manual This pictorial alerts you to electricity electrocution and shock hazards Learn how to properly and...

Page 3: ...ServiceGuide ACV Assure 2133 EDP 1917123 2021 Watts Applications Typical Solenoid Control Pressure Reducing ACV ACV Assure hardware installation on a 165 ft water tower base 165 ft Water Storage Towe...

Page 4: ...ure 2133 EDP 1917123 2021 Watts Applications Typical Pressure transducer installed in ground storage tank Remote installation with solar panel for power Vault with solar panel Inside vault Battery box...

Page 5: ...he packaging foam to secure the Controller on both sides against the Control Box not shown Use the mounting feet which are included in the shipping box Mount in a good Cellular signal area Mount to a...

Page 6: ...e Flow Switch Connector Cable Pressure Sensor Teflon Tape Snubber Teflon Tape Component Installation Details Cellular Gateway Wiring Flow Switch Wiring Pressure Sensor installation must include the su...

Page 7: ...essure Transducer When Control Cable Length Exceeds 9ft Crimp butt connector PVC red 22 18ga Tubing length is 1 to 1 from dimension X X 3 8 ID adhesive lined heat shrink tubing 3 to 1 ratio Place tubi...

Page 8: ...roller 24VDC Power Supply 120 VAC 2 Conductor 18 20 AWG To Pressure Sensor 2 Conductor 18 20 AWG Control Cable 6 conductors 22 AWG PVC conductor insulation material for the Cellular Gateway Flow Switc...

Page 9: ...VC conductor insulation material for the Cellular Gateway Flow Switch Pressure Controller 24VDC Power Supply To Solenoid 2 Conductor 18 20 AWG 120 VAC 2 Conductor 18 20 AWG To Pressure Sensor 2 Conduc...

Page 10: ...Solenoid 2 Conductor 18 20 AWG 120 VAC 2 Conductor 18 20 AWG To Pressure Sensor 2 Conductor 18 20 AWG Relay Box Wiring for ACV Zone Control Control Cable 6 conductors 22 AWG PVC conductor insulation m...

Page 11: ...ing for the Control Box 300V 22 AWG 4 To prevent water or dust from entering the Cellular Gateway Control Box Relay Box tighten all wiring glands 5 Apply power to the Control Box and Cellular Gateway...

Page 12: ...uence When the Cellular Gateway powers up the device goes through a startup sequence Below is the startup sequence that the device will go through if everything is working correctly Operation This sec...

Page 13: ...on to the cloud COLOR STATE DEFINITION SOLUTION Steady Blue There is a connection to the Watts Cloud N A Blinking There is not a connection to the Watts Cloud Trying to establish connection See No Con...

Page 14: ...way and restart the device This will cause all ongoing operations to cease Note You can also perform a full reset by removing power to the Cellular Gateway for 10 seconds and then plugging it back in...

Page 15: ...r other obstructions such as an electrical box Possible Cause 2 The location has poor cellular reception Solution 2 Move your Cellular Gateway to a different location and check to see that the CELLULA...

Page 16: ...use If the Cellular Gateway is plugged in and the POWER LED is off the 24Vdc GND wiring polarity inside the Cellular Gateway might have been accidentally swapped Solution Use the instructions below to...

Page 17: ...commissioning latch the Control Box cover closed and use the supplied tamper resistant screw and nut M4 x 16mm to secure the Control Box closed Assemble the cover and use 2 supplied tamper resistant...

Page 18: ...ssets Register the Syncta device https app syncta com en connected onboarding welcome Log in to the Syncta account https app syncta com users sign_in already logged into your account go to https app s...

Page 19: ..._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 20: ...product does not work properly other costs resulting from labor charges delays vandalism negligence fouling caused by foreign material damage from adverse water conditions chemical or any other circum...

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