WattBox WB-600CH-SVCE-12, Owner'S Manual, Page: 10 / 12

Pg. 10
WATTBOX™ 600 Chassis Series Owners Manual
Once you obtain a RA number, please mark the number on the bottom of the unit and pack it in a shipping carton/box with
enough packing material to protect it during transit. The RA number must also be clearly marked on the outside of the
carton. Ship the unit to SnapAV. Please note that you are responsible for any and all charges related to shipping the unit
to SnapAV.
If connected equipment damage was indicated on your RA request, SnapAV will request the make and model of all
connected equipment, a connection diagram of your system, as well as other requests based on the extent of the request
for product placement or payment for connected equipment damage. All requests by SnapAV are to be completed and
returned within 30 days. Be sure to note its configuration before disconnecting your equipment.
4. DETERMINATION OF FAILURE:
SnapAV will evaluate the protector for surge damage. The protector must show signs of surge damage or must be
performing outside of design specifications relative to its surge protection capability. Opening the enclosure, tampering
with, or modifying the unit in any way shall be grounds for an automatic denial of your request for payment. SnapAV, after
evaluating all information provided, shall, in its sole discretion, determine whether or not your request is eligible for payment.
If the surge protector shows no signs of AC power or signal line surge damage and is working within design specifications,
SnapAV will return the unit to you explaining the test results and notifying you of the rejection of your claim. SnapAV
reserves the right to inspect the damaged connected equipment, parts, or circuit boards. SnapAV also reserves the right to
inspect the customer’s facility. Damaged equipment deemed uneconomical to repair must remain available for inspection
by SnapAV until the claim is finalized.
5. REQUEST PAYMENTS:
Once SnapAV has determined that you are entitled to compensation, SnapAV will, at its election, pay you the present fair
market value of the damaged equipment, or pay for the cost of the repair, or send you replacement equipment, or pay the
equivalence of replacement equipment.
6. OTHER INSURANCE/WARRANTIES:
This coverage is secondary to any existing manufacturer’s warranty, implied or expressed, or any insurance and/or service
contract that may cover the loss.
7. EXCLUSIONS:
THE SNAPAV SURGE PROTECTOR EQUIPMENT POLICY DOES NOT APPLY TO: Service charges, installation
costs, reinstallation costs; setup cost; diagnostic charges; periodic checkups; routine maintenance; loss of use of the
product; costs or expenses arising out of reprogramming or loss of programming and/or data; shipping charges or fees;
service calls; loss or damage occasioned by fire, theft, flood, wind, accident, abuse or misuse, and products subject to
manufacturer’s recall or similar event.
8. DISPUTE RESOLUTION:
Any controversy or claim arising out of or relating to SnapAV’ Surge Protector Equipment Policy, or the alleged breach
thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration
Rules. You may file for arbitration at any AAA location in the United States upon the payment of the applicable filing fee. The
arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and
SnapAV. The arbitration shall be held in any mutually agreed upon location in person, by telephone, or online.
Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may
be entered thereon in a court of competent jurisdiction. The arbitrator shall not award either party special, exemplary,
consequential, punitive, incidental or indirect damages, or attorney’s fees. The parties will share the costs of arbitration
(including the arbitrator’s fees, if any) in the proportion that the final award bears to the amount of the initial claim.
9. GENERAL
If you have any questions regarding the product warranty or the connected equipment protection policy, please contact the
SnapAV Customer Service Department at www.snapav.com/support. This warranty supersedes all previous warranties.
This is the only warranty provided with the protector and any other implied or expressed warranties are nonexistent. This
warranty may not be modified except in writing, signed by an officer of the SnapAV Corporation.