4. DETERMINATION OF FAILURE:
SnapAV will evaluate the protector for surge damage. The protector must show signs of surge damage or must be performing
outside of design specifications relative to its surge protection capability. Opening the enclosure, tampering with, or modifying
the unit in any way shall be grounds for an automatic denial of your request for payment. SnapAV, after evaluating all information
provided, shall, in its sole discretion, determine whether or not your request is eligible for payment.
If the surge protector shows no signs of AC power or signal line surge damage and is working within design specifications, SnapAV
will return the unit to you explaining the test results and notifying you of the rejection of your claim. SnapAV reserves the right to
inspect the damaged connected equipment, parts, or circuit boards. SnapAV also reserves the right to inspect the customer’s
facility. Damaged equipment deemed uneconomical to repair must remain available for inspection by SnapAV until the claim is
finalized.
5. REQUEST PAYMENTS:
Once SnapAV has determined that you are entitled to compensation, SnapAV will, at its election, pay you the present fair market
value of the damaged equipment, or pay for the cost of the repair, or send you replacement equipment, or pay the equivalence of
replacement equipment.
6. OTHER INSURANCE/WARRANTIES:
This coverage is secondary to any existing manufacturer’s warranty, implied or expressed, or any insurance and/or service contract
that may cover the loss.
7. EXCLUSIONS:
THE SNAPAV SURGE PROTECTOR EQUIPMENT POLICY DOES NOT APPLY TO: Service charges, installation costs,
reinstallation costs; setup cost; diagnostic charges; periodic checkups; routine maintenance; loss of use of the product; costs or
expenses arising out of reprogramming or loss of programming and/or data; shipping charges or fees; service calls; loss or damage
occasioned by fire, theft, flood, wind, accident, abuse or misuse, and products subject to manufacturer’s recall or similar event.
8. DISPUTE RESOLUTION:
Any controversy or claim arising out of or relating to SnapAV’ Surge Protector Equipment Policy, or the alleged breach thereof,
shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You
may file for arbitration at any AAA location in the United States upon the payment of the applicable filing fee. The arbitration will
be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and SnapAV. The
arbitration shall be held in any mutually agreed upon location in person, by telephone, or online.
Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be
entered thereon in a court of competent jurisdiction. The arbitrator shall not award either party special, exemplary, consequential,
punitive, incidental or indirect damages, or attorney’s fees. The parties will share the costs of arbitration (including the arbitrator’s
fees, if any) in the proportion that the final award bears to the amount of the initial claim.
9. GENERAL
If you have any questions regarding the product warranty or the connected equipment protection policy, please contact the SnapAV
Customer Servive Department at www.snapav.com/support. This warranty supersedes all previous warranties. This is the only
warranty provided with the protector and any other implied or expressed warranties are nonexistent. This warranty may not be
modified except in writing, signed by an officer of the SnapAV Corporation.
CONTACTING TECHNICAL SUPPORT
Phone: (866) 838-5052 - Email: [email protected]
121105-1720
© 2012 Wattbox
™
