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WATTBOX™ WB-300VB-IP-5 Owners Manual
If connected equipment damage was indicated on your RA request, WattBox will request the make and model of all connected
equipment, a connection diagram of your system, as well as other requests based on the extent of the request for product placement
or
payment for connected equipment damage. All requests by WattBox are to be completed and returned within 30 days. Be sure to note
its configuration before disconnecting your equipment.
4. DETERMINATION OF FAILURE:
WattBox will evaluate the protector for surge damage. The protector must show signs of surge damage or must be performing outside
of design specifications relative to its surge protection capability. Opening the enclosure, tampering with, or modifying the unit in any
way shall be grounds for an automatic denial of your request for payment. WattBox, after evaluating all information provided, shall, in its
sole discretion, determine whether or not your request is eligible for payment.
If the surge protector shows no signs of AC power or signal line surge damage and is working within design specifications, WattBox will
return the unit to you explaining the test results and notifying you of the rejection of your claim. WattBox reserves the right to inspect
the damaged connected equipment, parts, or circuit boards. WattBox also reserves the right to inspect the customer’s facility. Damaged
equipment deemed uneconomical to repair must remain available for inspection by WattBox until the claim is finalized.
5. REQUEST PAYMENTS:
Once WattBox has determined that you are entitled to compensation, WattBox will, at its election, pay you the present fair market
value of the damaged equipment, or pay for the cost of the repair, or send you replacement equipment, or pay the equivalence of
replacement equipment.
6. OTHER INSURANCE/WARRANTIES:
This coverage is secondary to any existing manufacturer’s warranty, implied or expressed, or any insurance and/or service contract that
may cover the loss.
7. EXCLUSIONS:
THE WattBox SURGE PROTECTOR EQUIPMENT POLICY DOES NOT APPLY TO: Service charges, installation costs, reinstallation
costs; setup cost; diagnostic charges; periodic checkups; routine maintenance; loss of use of the product; costs or expenses arising out
of reprogramming or loss of programming and/or data; shipping charges or fees; service calls; loss or damage occasioned by fire, theft,
flood, wind, accident, abuse or misuse; and products subject to manufacturer’s recall or similar event.
8. DISPUTE RESOLUTION:
Any controversy or claim arising out of or relating to WattBox’s Surge Protector Equipment Policy, or the alleged breach thereof, shall
be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You may file
for arbitration at any AAA location in the United States upon the payment of the applicable filing fee. The arbitration will be conducted
before a single arbitrator, and will be limited solely to the dispute or controversy between you and WattBox. The arbitration shall be held
in any mutually agreed upon location in person, by telephone, or online.
Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered
thereon in a court of competent jurisdiction. The arbitrator shall not award either party special, exemplary, consequential, punitive,
incidental or indirect damages, or attorney’s fees. The parties will share the costs of arbitration (including the arbitrator’s fees, if any) in
the proportion that the final award bears to the amount of the initial claim.
9. GENERAL
If you have any questions regarding the product warranty or the connected equipment protection policy, please contact the WattBox
Customer Service Department. This warranty supersedes all previous warranties. This is the only warranty provided with the protector
and any other implied or expressed warranties are nonexistent. This warranty may not be modified except in writing, signed by an
officer of the SnapAV Corporation.
CONTACTING TECHNICAL SUPPORT
Phone:
(866) 838-5052 -
Email:
