WATLOW ELECTRIC MANUFACTURING COMPANY
Installation & Maintenance Manual for MULTICELL
TM
Heaters
I&M MANUAL No: 316-42-21-1
Page: 19
Date: 3/15/2017
Rev: 5.00
WATLOW ELECTRIC MANUFACTURING COMPANY - 6 INDUSTRIAL LOOP RD.
– HANNIBAL, MO 63401 - PHONE 573-221-2816
Original Instructions (English)
Terms and Conditions and Product Returns
Unless otherwise expressly agreed to in writing by Watlow, Watlow’s standard terms and
conditions shall apply to your purchase and use of the Product in all respects. Such terms and
conditions include, but are not limited to applicable warranty obligations and payment terms. The
terms and conditions may be found attached to any order acceptance or bid prepared by Watlow.
For a copy of such terms and conditions, please con
tact Watlow’s customer service department.
In the event that you desire to make a warranty claim against any Product because it does not
comply with the warranty provisions provided under the applicable terms and conditions, please
contact Watlow customer service to obtain a Return Material Authorization (RMA) number before
returning any item for repair or replacement. The following information is needed to process a
returned Product expeditiously:
Customer name
Customer account number
Contact Name
Phone Number
Part number
E-mail Address
Quantity
P.O. number
Reason for return
Application information
MSDS sheet of material(s) that came in contact with heater, if used.
Prior approval and an RMA number are required when returning any unused Product for credit.
Make sure the RMA number is on the outside of the carton, and on all paperwork. Return all
material on a Freight prepaid basis.
Stock Products which have not been used or modified can be returned to Watlow for a 20%
restocking charge. Modified stock units can only be returned if they are not permanently modified,
for a minimum 30% restocking charge. Please contact Watlow customer service for further
instructions. All stock and modified stock Products must have a date code no later than 2 years
from the date of shipment in order for Watlow to accept such returns.
