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Error Codes

Control Valve Error Code Diagnosis

Under normal operating conditions, when your control valve is in the “in service” position, the display 

should alternate between the current time of day and the number of days remaining (for filters and time 

clock softeners) or gallons remaining (for metered softeners) until the next regeneration.  This is the “home 

display.” If the valve is currently going through a regeneration cycle, the display will show the cycle step 

on the left side of the display and the number of minutes remaining in that step on the right side of the 

display.  If any other information is being displayed, then the valve is 

informing you of an issue.  There are five error codes which could indicate an issue with the control valve.  

When an error is being displayed, the valve will be in a stopped position, and the buttons will not respond 

to being pressed.  Even if the cause of the error code is corrected, the error code will not clear until the 

power supply has been disconnected and reconnected (this will be referred to as “cycling” the power).  All 

error codes are displayed as the letters “Err” followed by a flashing number 2-6:

Error 2

 - Valve is searching for homing slot.

Allow valve to continue running.  If the homing slot is found, the valve will return to the home display, oth

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erwise, another error code will appear.  

Error 3 

- No encoder slots are being seen.

This occurs when the motor is running, but the encoder is not seeing any of the slots in the encoder wheel.  

This can happen if the encoder has been disconnected, but most commonly occurs when debris in the 

valve body has stopped the piston, causing the encoder wheel to be unable to turn.

 

1. Check encoder connection.  If the encoder is plugged in and snapped into place, skip to step #2 

                  below.  If encoder is disconnected, reconnect it and cycle power to clear the error.

 

2. Disconnect powerhead from valve body, cycle power to clear the error code. Manually cycle the    

     

    powerhead through the regeneration cycle steps to verify that the motor can cycle properly while  

 

    the powerhead is disconnected from the valve body.  If the error 3 does not reappear, skip to step  

 

   #3 below.  If the error 3 does reappear, order a board & motor kit to replace the circuit board & 

                 motor.

 

3. Remove piston and seals from the valve body and inspect valve body for debris.  Replace the seal   

 

    & spacer kit. Inspect piston and replace piston if Teflon coating is worn

Error 4 

- Unable to find homing slot.

 

1. Check encoder wheel for debris.

 

2. Cycle power.  Valve should either find home or go to a different error code.  If error 4 returns,  

 

 

    replace powerhead assembly.

Error 5

 - Motor overload.

This occurs when the motor current is too high.  This could be caused by an issue with the motor itself, but 

is typically caused by friction in the valve body

 

1. Disconnect powerhead from valve body and cycle power to clear the error code. 

 

2. If the error 5 returns, replace the motor. Otherwise, manually cycle the powerhead through the    

                  regeneration cycle steps to verify that the motor can cycle properly while the powerhead is 

 

    disconnected from the valve body. Either way, proceed to the next step.

 

3. Remove piston and seals from the valve body and inspect valve body for debris.  Replace the seal   

 

    & spacer kit. Inspect piston and replace piston if Teflon coating is worn.

Error 6 

- No motor current. 

This typically occurs if the motor cable has come unplugged from the circuit board.  Check that the motor 

cable is plugged into the circuit board and attached to the motor.  If this is not the issue, the motor or cir

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cuit board may need to be replaced.

Summary of Contents for CD24

Page 1: ...Cabinet Softener Manual Installation Operation Manual...

Page 2: ...sembly Page 19 Bypass Assembly Page 20 Additional Information Page 21 Troubleshooting Page 23 Error Codes Page 25 Warranty Page 27 FCC Compliance Statement http www chandlersystemsinc com files FCC_Co...

Page 3: ...that attacks some plastic materials It is recom mended that Teflon tape be used to seal plastic Noryl threaded fittings Res Up The use of Res Up or any other resin cleaners is prohibited These cause d...

Page 4: ...ft water The surfaces of these beads are covered with sodium ions As hard water enters the mineral tank and comes into contact with the resin an exchange of ions takes place as dissolved Calcium and M...

Page 5: ...to back up of hot water DO NOT install the unit in an area of direct sunlight or where freezing temperatures may occur See Installation Diagrams for proper placement and plumbing connections Major Sys...

Page 6: ...6 Removal of Top Cabinet Lid PUSH CLIPS Installation...

Page 7: ...this occur Caution If sweat soldering copper pipe remember to always use lead free solder and flux cover bypass valve with wet rags to prevent heat damage to connections and control valve If using PV...

Page 8: ...line is advisable to keep the drain line full and assure correct flow during backwash Elbows or other fittings must be kept at a bare minimum Note Where the drain line is elevated above the control va...

Page 9: ...ill flash 2 To set the Time of Day press the Set Change button First digit will flash Example 12 00 To change digit value press the Set Change button To accept the digit value press the Menu Enter but...

Page 10: ...ine tank to fill just over the salt grid plate 3 Advance control valve to BRINE RINSE cycle 2 and allow the control valve to draw water from the brine tank until it stops If no draw is observed check...

Page 11: ...will bypass the softener and be untreated You should manually bypass the softener if 1 The outside lines do not bypass the water softener and water is to be used for lawn sprinkling or other similar u...

Page 12: ...To Fast Cycle thru regeneration First complete above 2 steps Note Press and hold the Set Change button for 3 seconds to advance to the next cycle step Fast Cycle is not necessary unless desired to man...

Page 13: ...el this feature Example Override every 7 days A 07 default setting or cancel setting A 00 Maximum is 29 3 Regeneration Cycle Step Times Steps 1 2 3 4 Example 3 10 The next 4 displays set the duration...

Page 14: ...the default password the first time you connect to it the app will ask you to enter the password After entering it the first time you should not need to enter it again unless it changes 3 BTLE Valve d...

Page 15: ...s in ORANGE with a set button can be changed For Filters Set Backwash Frequency This sets the amount of day between backwash cycles Change Time of Day Press SET to set time automatically based on devi...

Page 16: ...p Option 2 Touch any graph to enlarge and see details Enlarged graphs are able to be zoomed in by pinching with two fingers Enlarged graph shown below Regenerate Unit at Next Regen Time button This wi...

Page 17: ...27 11 20016X108 9 Power Flow Meter Motor 10 11 Ref Description Part Number Qty 1 Front Plate 20016X001 1 2 Encoder Wheel 20001X007 1 3 Cabinet Legacy Board Assembly 20016X101 1 4 Main Gear 21001X120 1...

Page 18: ...17X100 1 7 Drain Elbow 20017X266 1 8 DLFC Clip 20017X214 1 9 Brine Valve 20251X225 1 10 BLFC Assy 20001X228 1 11 Brine Line Ferrule 20251X305 1 REF DESCRIPTION PART NO QTY 12 Injector Cap Screw 20001X...

Page 19: ...20016X007 1 2 Resin Tank 30935X000 1 3 Brine Well Assembly 20016X008 1 4 Cabinet Cap 20016X009 1 5 Cabinet Lid 20016X010 1 6 Top Insert 20018X008 1 7 Front Insert 20018X009 1 8 Clear 3 8 Tubing 5ft 5...

Page 20: ...20 Bypass Assembly REF DESCRIPTION PART NO QTY 1 D15 Bypass 20017X283 1 2 1 NPT 90 Elbow Set 20017X284 1 1 2 1 20017X283 D15 Bypass 2 20017X284 1 NPT 90 Elbow Set...

Page 21: ...will now lift off easily 4 Put new powerhead on top of the valve Be sure the drive pin on main gear engages slot in drive yoke wide side of drive yoke upright must face to the left away from the motor...

Page 22: ...er at piston drive yoke Remove powerhead mounting screws The entire powerhead assembly will now lift off easily Remove piston retaining plate screws 4 Pull upward on end of piston rod yoke until assem...

Page 23: ...all times Clean it yearly Salt may be bridged If using a salt grid plate ensure refill water is over it Resin fouling Call dealer Find out how to con firm it Clean the resin and prevent future foulin...

Page 24: ...items listed in 1 Improper control valve programming Check and reset programming Plugged restrict drain line Clean drain line and or flow control button Injector and or screen is plugged Clean or repl...

Page 25: ...coder connection If the encoder is plugged in and snapped into place skip to step 2 below If encoder is disconnected reconnect it and cycle power to clear the error 2 Disconnect powerhead from valve b...

Page 26: ...to one of the following factors The electrical outlet is not powered or is switched off The power cable has come unplugged from the circuit board The power supply has come unplugged from your electric...

Page 27: ...ervice charges delivery expenses property damage administrative fees or any costs incurred by the purchaser in removing or reinstalling the water treatment equipment The Warranty does not cover any cl...

Page 28: ...28 710 Orange Street Ashland OH 44805 PH 419 289 1500 FAX 419 289 1515 www watersoftinc com 0622TV...

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