www.
watersbaths
.co.uk
Warranty
& Guarantees
To demonstrate our confidence in the quality and reliability our products, all Waters Baths of
Ashbourne Baths are guaranteed to be free of defects in material and workmanship during use
by the original purchaser for a period of 20 years and bespoke paint finishes 2 years from date
of purchase.
Subject to the terms contained herein, Waters Baths will, at its discretion, repair or replace any
defective product, or refund the purchase price. In no event shall the liability under this warranty
exceed the original purchase price of the product. Waste kits and accessories are not covered
under this guarantee.
Exceptions.
The guarantee does not extend to:
-
Damage caused by cleaning, maintenance, or installation performed other than strictly in
accordance with the information contained in the fitting Instructions;
-
Damage caused by the use of strong chemicals in cleaning;
-
Damage caused by the use of strong dyes or colourants
-
Scratching, or staining of the finish over time due to water impurities or atmospheric conditions;
-
Damage caused by extreme temperature conditions;
-
Damage due to installation error, product neglect, misuse, or abuse, accident, or negligence,
whether caused by the purchaser, a contractor, or a service provider, or any other cause beyond
the sellers control.
Replacement.
Waters Baths of Ashbourne will replace or repair the installed defective products subject
to the following conditions:
-
Any claim is made in writing to our office within 10 days of the problem being apparent;
-
Any claim is by the original purchaser, this guarantee is not transferable;
-
The product has been used in the manner that it was intended, this protection does not apply
to any products that have been misused in any way;
-
The product must have been installed and cared for in line with our Installation and care instructions.
(See Installation and care Instructions for proper cleaning, maintenance, and installation
information.)
Making a Claim.
To file a claim, contact Waters Baths of Ashbourne through your supplying retailer or by writing
to us at Waters Baths of Ashbourne, Long Lane, Dalbury Lees, Ashbourne, Derbyshire, DE6
5BG. Please be sure to provide all relevant information along with supporting images regarding
your claim, including a complete description of the problem, the model name, size and any
bespoke finish applied to the product, along with the date and place of purchase. Also include
your original invoice. In order to assess any claim, we may have to inspect the product as installed
before removal and must be provided with access to the product upon request.
Except as provided herein, seller makes no guarantee of any kind, express or implied, with
respect to the product, its merchantability, or fitness for a particular purpose. Seller shall not be
responsible for any indirect, incidental, or consequential damages resulting from the delivery,
installation, or use of the product.
Before installing the bath please read our installation and care instructions. If you have any questions
please contact your supplying dealer or us directly on +44 (0) 1332 824166 or via email on
[email protected]
