3-2
Maintaining the Autosampler
Outlining maintenance basics
Tip:
Most maintenance procedures require removal of the instrument’s front
bezel. For the removal procedure, see
Contacting Waters Technical Service
If you are in the USA or Canada, report malfunctions or other problems to
Waters Technical Service (800-252-4752). Otherwise, phone the Waters
corporate headquarters in Milford, Massachusetts (USA), or contact your local
Waters subsidiary. Our Web site includes phone numbers and e-mail
addresses for Waters locations worldwide. Go to www.waters.com, and click
About Waters > Worldwide Offices.
When you phone Waters Technical Service, be prepared to provide the
following information:
•
Error message (if any)
•
Nature of the symptom
•
Serial number
•
Flow rate
•
Operating pressure
•
Solvent(s)
•
Settings (sensitivity and wavelength)
•
Type(s) and serial number(s) of column(s)
•
Sample type
•
Empower or MassLynx software version and serial number
For complete information on reporting shipping damages and submitting
claims, see Waters Licenses, Warranties, and Support Services.
Warning:
Because panel removal exposes potentially dangerous
voltages, disconnect the instrument from all power sources before
removing protective panels.
