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Copyright © 2017 Watermaid Pty Ltd
Version 20170223
6.3
If a problem with a WATERMAID® power supply occurs within the warranty period set out in clause 6.1,
and it i
s:
(i)
a manufacturing fault – then it will be repaired or replaced (at WM’s option) at no charge;
(ii)
caused by a condition outside WM’s control, then the cost to repair the power supply will be
borne by the customer. See clause 8.1(i) for examples of such conditions.
Warranty for the WATERMAID® cell
7.1
WM warrants that the WATERMAID® cell shall be free of defects in manufacturing or workmanship for a
period of three (3) years from the date of purchase from WM or one of its dealers. Where there is a
defect in manufacturing or workmanship during this period, then the provisions of clause 7.2 will apply.
7.2
If a defect arises within the warranty period set out in clause 7.1, and it is:
(i)
a manufacturing defect – then it will be repaired or replaced (at WM’s option) at no charge;
(ii)
caused by a condition outside WM’s control, then the cost to replace the cell will be borne by the
customer.
Limitations on above non-statutory warranties
8.1
The warranties as outlined in paragraphs 6 and 7 above DO NOT apply:
(i)
To any defect or failure caused by misuse, abuse, abrasion, build up on cell electrodes, electrical
faults, or any other event outside WM’s control including incorrect installations, closed valves, pump
failures, pipe work blockages, power surges (including lightning strikes), insect damage, harsh
chemicals, incorrect water balance, wear and tear, accident, non-observance of installation,
operating and/or cleaning instructions;
(ii)
If the product has been serviced by a person not authorised to do so by WM or with non-approved
parts;
(iii)
If any serial number or compliance label has been removed or defaced;
(iv)
If the product has not been fully paid for or is repossessed under any financing agreements.
(v)
Where the WATERMAID® power supply or cell has been subject to any use other than normal
domestic pool use.
8.2
The warranties as outlined in paragraphs 6 and 7 only extend to twelve (12) months where any product
the subject of such a warranty is used in a commercial environment such as a caravan park, hotel or
motel.
Remedies and Solutions
9.
WM will repair or replace a product within a reasonable time.
10.
WM reserves the right to charge for any goods or services not covered by any warranty, including freight
costs.
To claim under any of the above Warranties
11.
To be entitled to claim under any of the above warranties you must contact WM as soon as you become
aware of the defect and advise WM of the nature of the defect by phone, fax, mail or email and send a
warranty claim, a copy of your receipt verifying the purchase, the product itself, and all subsequent
communications in respect of the warranty claim to WM in accordance with its contact details given on
the back cover page of the Owner’s Handbook or available from WM’s website www.watermaid.com. If a
repair or replacement is made under warranty, the warranty period will not extend past the original
expiration date of the warranty. The reasonable expenses you incur in claiming under a warranty are to
be borne by you.
