WaterSource
®
Cellular Functional Water
®
30
31
Product warranty
Troubleshooting
We cannot accept any responsibility or liability for errors and/or problems rising from the customer's use of parts that aren't manufactured by our company.
Product Warranty
Product Name
Date of Purchase
Customer's Name
Customer's Address
Installation Engineer Name
Customer's Phone
One Year from the Date of
Purchase [12months]
Warranty Period
Water Ionizer
GEM 5000T
GEM 9000T
1. This product is warranted for one year (12 months). Any manufacturing
defects or spontaneous failures that may occur during the warranty period
will be repaired or replaced at no charge.
2. If any failure occurs, please call for service.
3. In the following cases, the customer shall pay repair or replacement costs.
- In the case where a failure occurs resulting from improper use or negligence by the
customer.
- In the case where repairs or modifications are performed by non-authorized
representatives.
- In the case where a failure due to natural disasters (fires, salt damage, damage from
natural gas, earthquakes, floods, lightning, and etc.)
- In the case of absence of the product warranty or no information is provided in the
warranty.
- Usage other than domestic use.
4. We shall charge the customer for repairs and replacement costs against
failures after the warranty period expires.(one year after the date of
purchase).
5. Our customers are asked to show their warranty to us when requesting
after-sales service.
6. This warranty will not be reissued. Make sure to keep it in a safe place.
v
Model Number
roubleshooting
T
The screen turns off.
Symptoms
Abnormal Taste
Water Outflow Change
Incorrect pH levels
Unit stops during use.
Unit leaks.
Settlement in extracted water.
The Unit doesn’t operate in
cleaning mode.
Only purified water is extracted.
Filter replacement icon
remains“on”even after
filter has been replaced
Checkpoints
Measures to be Taken
Check period of use.
Check filters for clog.
Run unit for one minute, draining stagnant
water.
Check filter for replacement time.
Check if the filter flow rate is initiated.
Check filter for proper mounting.
Check other areas of unit.
Check for excessive calcium in source
water.
Check if amount of working water
exceeds 30ℓ.
Check if operating time exceeds 24 hrs.
Check if non-operating time
exceeds 10 minutes.
Check if cleaning icon is pressed.
Check water for solidity.
Water quality varies by region.
Reduce amount of raw water.
Contact us. Request after-sales service.
Initialize filter flow rate.
(System setting mode.)
or Request service
Unit stops automatically after 15 min.
Unplug unit. Contact us.
Contact us for additional filter.
Contact us to install a pressure reducing
valve.
The unit returns to normal after performing
auto cleaning for 15 seconds.
When the unit is not used for
10 minutes, it changes to the ECO mode
automatically. The unit returns to
normal after touching the screen.
Check flow rates for higher levels.
Check if amount of drained water is
small.
Check if hose is bent or folded.
Check if flow rates are low.
(less than 1ℓ/ min.)
Check if water supply is cut off or if the
water supply line is frozen.
Check if the operating time exceeds
15 min.
※
Turbo : 5 min
Check if valve on water supply is closed.
Replace filter.
Open Valve.
Stretch out hose.
Change filter.
Contact us to install water pump.
Wait until water comes out of the water
supply pipe.
Check if flow rate is high. (5kgf/cm
or faster.)
2
