23
Troubleshooting
Problem: Water leaking from faucet airgap hole.
Cause:
Drain side of faucet airgap (3/8” black tub-
ing) plugged, restricted or incorrectly con-
nected to drain point.
Correction:
Inspect and eliminate restriction or plug. Check that drain line is
routed properly. Refer to installation instructions for proper drain
connection.
See pages 6 & 10.
Problem: Water leaks at push connect fittings
Cause:
Tubing not cut square.
Correction:
Cut tubing square.
See pages 14 & 15.
Cause:
Tubing not pushed in all the way.
Correction:
Push tubing in all the way.
See pages 14 & 15.
Cause:
Tubing nicked.
Correction:
Remove tube from connection. Remove nicked portion by cutting
tube to shorter length. Reinsert in connection.
See pages 14 & 15.
If removing the drain line, leave in place the elbow fitting that it con-
nects to.
See page 21.
Cause:
Outer tubing surface finish not smooth.
Correction:
Remove tube from connection. Remove problem area by cutting
tube to shorter length. Reinsert in connection.
See pages 14 & 15.
If removing the drain line, leave in place the elbow fitting that it con-
nects to.
See page 21.
Need help troubleshooting? Call Toll Free 1-800-693-1138
or visit
www.ecopure.com
When you call, please be prepared to provide the model, date code and serial number,
found on the rating decal, located inside the cover.
