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Warranty Page
LIMITED LIFETIME WARRANTY WITH 3 YEAR ON ELECTRICAL
Winch Solutions Ltd are the sole distributors of WARRIOR WINCHES.
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Winch Solutions Ltd warrants to the original retail buyer for Domestic and Off Road use only that any mechanical
component of a genuine WARRIOR WINCH is free of mechanical defects for the lifetime of the winch.
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Winch Solutions Ltd warrants to the original retail buyer for Commercial & Industrial use only that any mechanical
component of a genuine WARRIOR WINCH is free of mechanical defects for a period of 1 year.
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Winch Solutions Ltd warrants to the original retail buyer for Domestic, Off Road, Commercial & Industrial use only that
any mechanical component of a genuine WARRIOR HOIST is free of mechanical defects for a period of 1 year.
The Warranty DOES NOT cover the cost of transportation / shipping charges to and from a place of work or residence, labour
(Outside 1 Year), replacement or installation of defective parts. If a product is deemed unusable and needs to be replaced we
don't offer a new for old policy and the item will be replaced with a similar specification & age to the one that was submitted for
repair.
The electrical components (including the motor, contactor, and switches) will be free of defects in material and workmanship for a
period of (3) three years (36 Months) from the original purchase provable date of purchase except on WARRIOR HOIST & AC
WINCHES this will be 1 Year Only.
Any Product Winch Solutions Ltd determines to be defective will be repaired or replaced at Winch Solutions Ltd sole discretion
without charge to th
e Buyer upon Buyer’s compliance with this procedure. The Seller or its Authorized Agent may make
reasonable charges for parts and for labour for repairs not covered by this Lifetime Limited Warranty. The warranties set forth
herein are exclusive and in lieu of all other warranties, whether oral, written, expressed or implied.
Year ONE (1):
Parts & Labour.
Years TWO & THREE (2-3):
Parts only on electrical.
Limited Lifetime:
Year ONE (1):
Parts & Labour.
Remaining Years
: Parts only.
Other Warranty Exclusions are as follows
This warranty excludes:
– Cosmetic defects such as paint, decals, etc.,
– Worn parts including steel/synthetic ropes
– Any Accessory part including roller fairleads, hooks, mounting plates, transmitter, isolator switches
– Failures due to acts of God and other force majeure events beyond the manufacturer’s control
– Problems caused by parts that are not original WARRIOR parts
- Alteration or modification(s) made by any party other than the manufacturer.
- Any electrical cables & wireless remote systems outside of 30 days. (Excluding Lodar systems)
- General wear & tear of components
- Any third party equipment
- Batteries
To obtain service under this warranty, the Buyer shall mail, ship or otherwise deliver to the address noted below, at the Buyers
expense; (1) the Product, (2) a written description of the problem, (3) Buyers name, address and contact number, (4) copy of the
original purchase receipt.
This warranty does not apply to defects of the Product caused by; (1) normal wear and tear, (2) failure to comply with any
installation or maintenance instructions provided by the Seller, including but not limited to subjecting the Product to loads in
excess of the loads listed in any instructions, Owners Manual or as detailed upon the Sellers website, (3) commercial or industrial
use, (4) alteration or modification by any parties other than the Seller, (5) misuse, abuse, neglect, accidents, Acts of God,
terrorism or (6) other causes beyond the control of the Seller after delivery of the Product to the Sellers Authorized Agent.
Winch Solutions Ltd shall not be responsible or liable for any indirect or consequential damages. These consequential damages
may include, but are not limited to, lost profits or loss of use and down time.
Winch Solutions Ltd reserves the right to change the Product design without notice. Winch Solutions Ltd reserves the right to
replace any part or whole unit with a newer design of the same function.
