WINCH MANUAL
TROUBLESHOOTING
10
Problem
Cause
Solution
Winch does not does not turn
Insufficiently hydraulic system pressure.
Check relief valve regulate pressure.
Improper connections of hydraulic system, no
oil into motor.
Check all the plumbing fixtures according to the
working principle chart.
Defective directional control valve.
Motor runs but drum does not turn
Clutch not engaged
Turn clutch to the High or Low speed position. If
problem persists, ask a technician to check and
repair.
Motor runs slowly or without normal power
Insufficient pressure or oil flow
Bump is not suitable or defective. Change a new one
or a suitable one
Insufficient fluid in the system
Check fluid level. Add fluid until full.
Wrong winch working direction.
Change the connection of balance valve and motor.
Winch cannot spool off wire rope with load
smoothly.
Wrong winch working direction.
Change the connection of balance valve and motor.
TROUBLESHOOTING
WARRANTY*
BPE Solutions North America are the sole distributors of these
WARRIOR WINCHES and associated brands/equipment.
BPE Solutions North America (“seller” or BPE) warrants to the original
retail buyer only (“Buyer”) that any mechanical component of this genuine
winch (“product(s)”) are free of defects in material and workmanship for
the lifetime of the winch.
The electrical components (including the motor, contactor, and switches)
will be free of defects in material and workmanship for a period of (3) three
years (36 Months) from the original purchase provable date of purchase
Any product BPE Solutions North America determines to be defective
will be repaired or replaced at our (BPE Solutions North America) sole
discretion without charge to the Buyer upon Buyer’s compliance with
this procedure. Seller or its Authorized Agent may make reasonable
charges for parts and(or) labour for repairs not covered by this Lifetime
Limited Warranty. None warrantable returns will be charged at BPE
Solutions North America standard rates. The warranties set forth herein
are exclusive and in lieu of all other warranties, whether oral or written,
express or implied.
If in the event your product becomes faulty
within your warranty period
To obtain service or repair under this warranty, the Buyer shall mail, ship
or otherwise deliver to the manufacturers address, at the Buyers expense;
(1) the Product, (2) a written description of the problem, (3) Buyers name,
address and contact number, (4) copy of the original purchase receipt or
BPE Solutions North America can arrange a suitable collection method
(Charges apply).
Warranty Exclusions
The Warranty does not cover the cost of labour or transportation/shipping
charges for the replacement or installation of defective part(s).
This warranty does not apply to defects of the Product caused by;
(1) normal wear and tear, (2) failure to comply with any installation,
maintenance or subjecting the product to loads in excess of the loads
written/listed in the owners manual or as detailed upon the Sellers
website, (3) alteration or modification by any parties other than the
manufacturer, (4) misuse, abuse, neglect, accidents, Acts of God,
terrorism or (5) failure to correctly use the item according to the owners
manual (7) other causes beyond the control of the Seller after delivery of
the Product to the Sellers Authorized Agent.
Other Exclusions
This Warranty does not cover steel cables, synthetic ropes, fairleads,
wireless remotes or any exterior finishes outside thirty (30) Days from
purchase.
BPE Solutions North America shall not be responsible or liable for any
indirect or consequential damages. These consequential damages may
include, but are not limited to, lost profits or loss of use, down time or
damage to other person(s) equipment.
BPE Solutions North America reserves the right to change the Product
design without notice. BPE Solutions North America reserves the right to
replace any part or whole unit with a newer design of the same function.
