4iE won’t connect/
lost connection to WiFi
Network
Possible connection
timeout. Go to settings,
network and reconnect.
Does the 4iE connect?
Remove the front fascia
of the 4iE and after 10-15
seconds reattach. Does the
4iE connect to your WiFi
Network?
Check WiFi signal
strength using a WiFi
Signal Checker App.
Is the signal strength
strong enough in the
4iE’s location?
Poor signal strength.
A WiFi repeater/
extender may be
required to boost
the signal. Contact
your ISP.
Contact your ISP/router
manufacturer. It may be
that your router needs to
be updated. Is the router
updated to the latest
software?
Download the
MyHeating App and
register the device
Download the
MyHeating App and
register the device
Update router
firmware
Download the
MyHeating App and
register the device
If you reboot/restart
the router does the
4iE connect to the
WiFi network?
Contact Warmup
with your
router make &
model on
0345 845 2288
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
Alternatively set your smartphone up as a
mobile hotspot and connect the 4iE to this
network. If it connects then distance from 4iE
to your router is the likely issue, or the signal
could be blocked.
4iE
WiFi Troubleshooting
Troubleshooting
18
Before following the troubleshooting guide below please check the following:
1.
SSID is less than 11 characters
2.
Password is less than 10 characters
3.
The password is WPA2 protected
4.
The router is set to a 2.4 GHz band (802.11 b, g, n, b/g mixed, b/g/n mixed)
NOTE:
If you need to change any of the items listed above, please contact your ISP.
Summary of Contents for 4iE WiFi
Page 20: ...20 Notes ...
Page 21: ...21 Notes ...
