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LIGHTING INSTRUCTIONS FOR:
3V Battery Operated System, 24V Premium Electronic Ignition System
& 24V Standard Electronic Ignition System
1. STOP! Read all the safety information and warnings in the owner’s
manual before attempting to light fire feature.
2. Before operating appliance ensure the manual gas shutoff valve is open.
3. Prior to turning appliance on visually inspect fire feature to ensure
debris such as leaves or other combustible material has not collected
inside the feature which could burn and emit embers once the fire
feature is turned. Ensure no person standing close to the fire feature.
4. Turn on fire feature with remote or power switch.
Sequence of Operation during Ignition
• Power is applied.
• For 24V Premium System - Hot Surface Igniter / Glow Plug becomes
hot and 4 – 5 seconds later the Pilot Gas Valve opens.
• For 3 Volt Battery Operated System & 24V Standard System - Spark
Igniter will spark repeatedly and 4 – 5 seconds later the Pilot Gas
Valve will open.
• Within 10 seconds of power application Pilot Flame should be light-
ed and visible. (Visible at night only.)
• Within 10 seconds of Pilot Flame Ignition CROSS
FIRE
™ Brass Burner
should ignite .
TO TURN OFF ELECTRONIC IGNITION GAS APPLIANCE
1. Turn off power to fire feature – which, in turn, will turn off fire fea-
ture - this can be done with remote control or switch.
2. Carefully verify flame is OUT.
3. Turn off key valve to cut gas off manually per Manual Light instructions.
4. If using LP bottle/tank – turn bottle/tank to CLOSED position
5. After allowing for ample cooling time, cover the fire feature with
water proof / weather proof cover.
WARNING: If fire feature fails to turn off completely (small flames
still visible), turn off gas supply using the manual gas shutoff.
MAINTENANCE
WARNING: Any guard or protective device removed for servicing must be
replaced prior to operating the fire pit.
WARNING: Installation and repair should be done by a qualified technician. Fire
pits should be inspected prior to each use and inspected at least once annually
by a qualified gas appliance service professional.
WARNING: Ensure gas and power (if applicable) are shut off and fire pit is cool
before servicing.
Keep fire pit covered at all times when not in use.
Keep any debris out of fire pit- clean as needed. If debris is found, remove before
lighting system.
In some areas of the country, spiders or insects have been known to build nests
and/ or lay eggs in the gas orifices at the bottom of the jets. This can cause fuel
to fill the fire feature cavity and result in personal injury or property damage.
Periodical inspection by a qualified service technician of the air-intake is required
to ensure your fire feature performs properly.
CROSS
FIRE
TM
Jet Orifice Cleaning: Once a year, if flames exhibit any abnormal
shapes or behavior, or if burner fails to ignite properly, then the burner holes
located in bottom of gas jet orifices may require cleaning. The appliance can be
cleaned by carefully removing the logs and media to allow access to burner. Use
a brush to carefully remove dust, spider webs and loose particles. Use a wire or
puncture tool and carefully insert in jet. Tool should be size of a small paper clip.
If evidence of damage, burner must be replaced with the appropriate CROSS-
FIRE
TM
burner specified by manufacturer.
Thermocouple Cleaning of Soot: Every six months or as needed. Remove lava
rock & glass around pilot, then the wind cage (screen around the pilot). Clean
thermocouple of any soot using soft brush. Be careful not to damage the hot wire
element. Place lava rock or glass back as explained in the Section Media Installa-
tion in Owners Installation Manual.
Visual inspection of pilot and pilot assembly: The pilot assembly should be free
TROUBLESHOOTING – MANUAL LIT / PUSH BUTTON
Below are some potential causes and countermeasures to the symptoms listed:
No flame
• Make sure the key valve is on. Turn key counterclockwise to open valve and
allow gas flow.
Low or Weak Flame
• Verify correct gas pressure.
One or more jets will not light.
• Check jets for obstruction.
Fire feature is making a whistling sound.
• Make sure that the flex line is the correct size and that there are no kinks in the line.
Contact a certified gas technician for service & repair if these suggestions do not solve the issue.
TROUBLESHOOTING - ELECTRONIC IGNITION SYSTEMS
Below are some potential causes and countermeasures to the symptoms below.
No Pilot Flame (Pilot sparks or glow plug glows but pilot won’t light)
• Air is in the gas line. If this is a new install it may take several attempts to purge the air.
• Debris is in the gas line. Clear the gas line.
• Water/Moisture is in the gas line. Clear the gas line.
• Incorrect Gas pressure. Confirm proper gas pressure.
• Pilot gas orifice is dirty. Remove the pilot head and clean.
• Electrical current is not strong enough to support igniter – either spark on
spark igniter isn’t strong enough to ignite pilot flame (3V or Standard 24V) or
glow plug is not getting hot enough to ignite pilot flame (Premium 24V).
• Improperly applied media.
• Wind conditions might be too severe.
No Main Burner (Pilot Lights but main burner will not light)
• Gas pressure is incorrect. Confirm proper gas pressure.
• Small pilot flame. Remove the pilot head and clean pilot gas orifice.
• Dirty thermal sensor. Clean using soft brush.
• CROSSFIRE™ BURNER has an obstruction. Confirm there is no debris block-
ing gas orifice jets in main burner, purge water and air from gas lines or in the
burner, confirm there is no debris in gas lines.
Main Burner Turning On and Off Intermittently
• Small pilot flame. Remove the pilot head and clean orifice.
• Improperly applied media. See the Section “Media”.
• Gas pressure is incorrect. Confirm proper gas pressure.
• Thermal sensor is dirty or defective. Clean thermal sensor. Or change the pilot assembly.
• Wind conditions might be too severe.
Fire Feature is Making a Whistling Sound
• Make sure that the flex line is the correct size and that there are no kinks or
tight bends in the line.
If replacement parts are required – contact your authorized dealer for authorized re-
placement parts. Using unauthorized parts may cause damage to the unit and/or cause
catastrophic failure of the unit. Warranty is null and void if unauthorized parts are used.
Please contact your retailer or certified technician for service & repair if these
suggestions do not solve the issue.
and clear of any debris, dust, spider webs and loose particles from the media and
logs. Once pilot assembly is clean, inspect to see flame that covers 3/8” to 1/2” of
the thermocouple. Cleaning of pilot gas orifice may be required by removing pilot
hood (CCW) and removing orifice and cleaning out orifices from debris, soot or
anything that may be preventing good gas flow from exiting the pilot gas orifice.
Push Button Only: Visually inspect electrode and jet used for conductivity regularly
to make sure it is free of debris and soot. Soot build up or obstructions of any kind
can reduce effectiveness of spark. Without a strong spark, burner will not light. If
spark is not strong enough, clean off / remove any soot from jet and, using fine
grit sand paper, gently remove any rust from electrode. If spark is still not strong
enough to light burner, check / replace batteries. If new batteries don’t fix the
problem, replace spark electrode. (See glossary for replacement part number.)
