Call Features
W&T telecommunication
www.wtlan.ru
Procedure
1.Select Directory (Dir) or navigate to Menu>Directory>Local Contacts.
2.Select the desired contact group or Local Contacts.
3.Highlight the desired contact, and select Option>Detail.
4.Edit the contact information.
5.Enter a contact’s number you want to divert the call to in the Auto Divert field.
6.Select Save.
Transferring Calls
During a call, you can transfer the call to another contact. You can use one of three ways:
Blind Transfer: Transfer a call directly to the third party without consulting.
Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
Topics
Performing a Blind Transfer
Performing Transfer with a Transfer Key
Performing a Blind Transfer
