Wallbox QUASAR, User Manual, Page: 41 / 41

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The charging logs do not appear in the myWallbox website nor the Wallbox App
In order for the charging statistics to appear in the app or the myWallbox portal, the charger must be fully
synced to the Wallbox app on your phone via Bluetooth.
If the charging statistics still do not appear, you can do the following:
Check for the latest version of firmware and make sure your charger is updated.
Remove the Wallbox app from your phone, redownload the app, connect to your charger using
Bluetooth and allow the device to sync to your phone.
Restore the charger: Inside the Wallbox app, go to: Settings > Advanced Options > Restore. Then
allow the charger to restore to factory settings. Then reload the firmware by selecting Settings and
then clicking the popup at the bottom of the screen saying “Updates are available for this device”.
Please note that restoring the charger to factory settings will result in deletion of the saved charger
statistics permanently.
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Service
Need more assistance? You can reach out to us:
www.wallbox.com service@wallbox.com
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CHARGING LOGS