Wallace Perimeter Security SPEEDGATE, Installation And Maintenance Manual

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SPEEDGATE Installation and Maintenance Manual Revision 1 - MAY 2023
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INSPECTION, SERVICING AND MAINTENANCE
Inspection, Servicing and Maintenance
How to Maintain a SpeedGate
Maintenance should be only carried out by facility personnel or persons that are familiar with the
SpeedGate. Please contact Wallace Perimeter Security for a maintenance provider in your area. Repairs
should only be carried out by personnel that were onsite during the gate commissioning and received
adequate information regarding repairs, or are pre-approved by Wallace Perimeter Security. No repairs
should be carried out unless Wallace Perimeter Security has been consulted first.
Alterations to the SpeedGate which could have a negative effect on the safety of the
SpeedGate are not permitted.
The SpeedGate owner is responsible to ensure that all personnel have received, read and signed the
instructions found in “End User Briefing Instructions” on page 137. Personnel that have received the
end-user briefing are qualified to perform SpeedGate cleaning and maintenance.
The operators must be turned off whenever assembly and maintenance activities are being carried out.
When the gate safety components are being checked for good working order the gate should be checked
for any obstructions before operators are turned on. Only if all areas are clear can the operators be turned
back on.
Use checklists for recording repairs and maintenance to the SpeedGate, and maintain permanent logs of all
gate inspections, maintenance, servicing and repair activities.
• Name
• Company
• Email Address
• Phone Number
• Product Type
• Product Location (City/Town)
• Product Location (Province/State)
• Serial Number (Last 4 Digits)
• Description of Issue/Request
• Attachments - You may attach up to five
images to your support request. They will
need to be provided in .jpg format at no
more than 2MB in size each.
Maintenance, Repair and Servicing Assistance
To aid in restoring compromised gate operation to normal operation, contact your Wallace Perimeter
Security (WPS) authorized service provider for assistance.
By Telephone: Call WPS at 1 (866) 300-1110 and request to speak with a Wallace Perimeter
Security service technician. Be prepared with the serial number of the gate , and a description of
the specific problem with the gate, prior to calling.
By Email: Email our technicians at: service@wallaceperimetersecurity.com for immediate
attention. Include serial number of the gate and concise description of the problem with the gate
in your email.
Via the WPS Tech Support Portal: https://support.wallaceperimetersecurity.com/
1. Log in by providing your email address and assigned customer password.
2. Click on request support at bottom of the WPS Technical Support Portal page.
3. Fill in our Support Request form by providing the following information: