Chapter 4 – FAQ’s
WalkAbout Computers HAMMERHEAD XRT User’s Guide – v030105
45
•
Contact WalkAbout Technical Support at 888-872-1100 for
loading device drivers for any variety of peripheral that may
need to be installed.
How do I activate the “Screen Keyboard”?
•
If you are using Windows XP Tablet PC, click the Input Panel
button on the task bar. The Tablet PC Input Panel opens.
•
If you are using MS Pen services: From the Windows desktop,
navigate through the Start Menu to the Program group named
“Pen Services”. Click on the icon for the screen keyboard in
this group.
•
If you are using My-T-Pen: From the Windows desktop,
navigate through the Start Menu to the Program group named
“My-T-Pen”. Click on the icon for “My-T-Pen” in this group.
How can Hand Writer Recognition be disabled?
•
For XP Tablet PC Edition, the handwriting recognition cannot
be disabled.
•
For MS Pen services, open the control panel applet for Hand
Writer Settings. There is an option located under the Personal
tab that will allow the user to set the time delay for “Switch from
Ink to Text Selection”. Set this adjustment to the extreme left
(0.0 seconds) to disable Hand Writer Recognition.
•
For Calligrapher, the handwriting recognition is only active
when the calligrapher program is running.
How can I perform CTRL ALT DEL without a keyboard?
•
To get to the Windows Login Screen, you can depress the
on/off switch twice for a CTRL ALT DEL function.
What do I do if the unit locks up or freezes while under Windows?
•
In the event that Windows locks up and you lose control of
screen activity, you can depress the on/off switch twice for a
CTRL ALT DEL function or hold the side power button for a
period of 4-5 seconds to force a “hardware shutdown”.
Chapter 4 – FAQ’s
WalkAbout Computers HAMMERHEAD XRT User’s Guide – v030105
46
How do I clean the champ connector on the back of the
Hammerhead?
•
A non-metallic bristle brush can be used to sweep out any dust
or foreign particles
How do I clean the glass on the face of the unit?
•
On pen machines, a non-abrasive glass cleaner can be used
to wash the display glass.
•
On touch screen machines, a plastic cleaner such as ‘Plexus’
can be used to clean the display.
What do I do when the pen gets out of alignment?
•
When using Windows XP Tablet PC Edition, the pen should be
recalibrated any time you change Screen Orientations or sitting
positions. Go to Start, Control Panel, Tablet and Pen Settings.
Tap the Settings tab. Under Calibration, tap the name of the
screen orientation for which you would like to calibrate your
tablet screen. Tap Calibrate. Follow the on-screen instructions
for calibrating the screen. You must calibrate the screen for
each screen orientation separately.
•
If you are using MS Pen services: In the Windows Control
Panel is an applet labeled Hand writer Settings (pen settings
on some machines), which has the pen alignment utility. You
may have to attempt alignment more than once to get the
desired result.
•
If you are using Pen with Calligrapher: From the Windows
desktop, navigate through the Start Menu to the Program
group named “Fine Point” (“Mutoh pen system driver” on some
units). In this group, click on the icon for “Recalibrate” and
follow the onscreen instructions.
What if the pen still will not align?
•
Check that the user has not altered the Windows Display
settings to a screen resolution other than factory default. If so,
adjust the setting to factory default, reboot the unit and attempt
pen alignment.
Chapter 4 – FAQ’s
WalkAbout Computers HAMMERHEAD XRT User’s Guide – v030105
47
•
See supporting documentation for instructions on reinstalling
the pen services software. This will typically cure problems
with damaged support files that impact the pen function.
What can I do when the “Start” button disappears?
•
In pen computing, it is not uncommon for the user to
inadvertently resize the task bar so that it is not visible on the
screen.
•
First, attempt to recover the start button and task bar by
moving around the edges of the display to see if you will get a
double arrow. If you get a double arrow, simply drag the task
bar to the size you need.
•
If not, follow these directions (note: you will need a keyboard to
perform this function. Do not attempt to use the pen during this
process.
1. Press the <CTRL>, <ESC> keys in combination to display
the “Start” menu.
2. Press the <ESC> button and the menu will disappear. You
have now placed the focus on the “Start” button.
3. Press <ALT>, <SPACEBAR> keys in combination to display
a context menu.
4. Use the cursor keys to navigate in the context menu and
highlight “Size”.
5. Press <ENTER> and the pointer will move to the middle of
the taskbar along the edge of the display and become a two-
way arrow.
6. Using the cursor key, size the task bar to your preference.
7. Press the <ENTER> key to set the task bar size.
•
To avoid this problem in the future, try sizing the task bar to be
larger than the default. This can be done at your discretion.
Windows XP also gives you the option of locking the task bar
so this will not happen. WalkAbout highly recommends locking
your taskbar if you are using Windows XP. To lock your
taskbar:
1. Right click on the taskbar.
2. Select the properties tab.
3. Under task bar tab menu, check “lock the taskbar.”
Chapter 4 – FAQ’s
WalkAbout Computers HAMMERHEAD XRT User’s Guide – v030105
48
What do I do when the battery discharges and will not charge in
the unit?
•
There are several fused circuits in the Hammerhead designed
to protect the core electronics. In the event that the unit will not
initiate the charge cycle, there may be a blown fuse in the
circuit. See Battery Use and Care in Chapter 2 for more
information on charging your battery(s).
What external peripherals does the Hammerhead XRT support?
•
The Hammerhead XRT will support all Cardbus/PCMCIA
cards.
•
The Hammerhead XRT has a Type III Cardbus/PCMCIA slot
which will accommodate either one Type III card or up to two
Type II devices.
How can USB networking be utilized in the Hammerhead?
•
WalkAbout manufactures Desk Dock and Wall Dock solutions
with a USB network adapter that communicates to the
Hammerhead via the docking connection and connects to the
network hub by way of standard network patch cabling.
•
No network cable is connected directly to the Hammerhead.
•
USB functionality is supported under Windows ’98, 2000, XP
Pro and XP Tablet PC Edition.
How can USB be utilized in the Hammerhead?
•
The Hammerhead is manufactured with a single USB
connection on the side of the unit. This USB connection can
be used for a wide variety of USB type devices.
•
There is also an additional USB port in the champ connector,
available on the desk dock, vehicle dock, and wall dock.
What are WalkAbout Technical Support’s hours of operation?
•
WalkAbout staffs the Technical Support department Monday
through Friday 8:00 AM to 8:00 PM Eastern Standard Time.
