42
TROUBLESHOOTING
If any abnormality arises during use, please check the following points:
SYMPTOMS
POSSIBLE CAUSES
CORRECTION
Unit does not turn on when
the “START/STOP” button
is pushed.
Batteries have run down.
Replace them with 4 new “AA” alkaline batteries.
Battery polarities have been positioned
incorrectly.
Re-insert the batteries in the correct positions.
EE measurement error
symbol shown on display or
the blood pressure value is
displayed excessively low
(or high).
Cuff has been placed incorrectly.
Wrap the cuff properly so that it is positioned correctly.
Measure again.
E1 error symbol shown
on display.
Air circuit abnormality. Cuff tube may not
be plugged into monitor correctly.
Check cuff connection. Measure again.
E2 error symbol shown
on display.
Inflation pressure exceeding 300 mmHg.
Switch the unit off, then measure again.
E3 error symbol shown
on display.
Error determining
measurement data.
Turn off monitor and measure again. If 'EP' error still appears
on the display, please call Consumer Relations.
If the circumference of the upper arm
differs largely from the circumference of
the forearm, an excessive gap may occur
between the arm and the arm cuff.
Ensure cuff is wrapped correctly. Please consult your
healthcare professional if you have questions on how to
properly wear the arm cuff.
E4 data transmission
error symbol shown on the
display.
Bluetooth function is turned OFF, on your
mobile device.
Turn Bluetooth ON, on your mobile device, and try again.
Mobile device does not pair with the
blood pressure monitor.
Make sure Bluetooth is ON, on the mobile device and the
blood pressure monitor, and try again.
Requires compatible mobile device. This blood pressure
monitor is compatible with mobile devices that are running
iOS 5.0 or newer, or Android 4.3 and newer.
The App on the mobile device is not open.
Make sure the app is open on the mobile device, and try
again.
The blood pressure monitor and mobile
device are out of transmitting range.
Make sure the mobile device and blood pressure monitor are
within the acceptable range of 32 feet (10 meters).
Unexpected loss of electrical/mechanical
integrity.
Make sure your last reading is stored in memory and the App
is open and try again. See page 32.
Remove batteries, re-insert, and try again.
Return the device to your local distributor or importer.
EP error symbol shown
on display
System error.
Measure again.
Excessive body motion
detector symbol shown
on display.
Excessive body movement, especially of
the arm the cuff is worn, occurred during
the measurement. Ex: talking, moving, or
shaking of the arm with the cuff on while
measurement.
Measure again. Keep arm steady during measurement.
Cuff may not be wrapped correctly, or the
circumference of the upper arm differs
largely from the circumference of the
forearm, an excessive gap may occur
between the arm and the arm cuff.
Ensure arm cuff is wrapped correctly. See “Using the
UltraSoft
®
Arm Cuff” on page 17 for more information.
Please consult your healthcare professional if you have
questions on how to properly wear the arm cuff.
NOTE: If the unit still does not work, contact HoMedics Consumer Relations. Under no circumstance
should you disassemble or attempt to repair the unit by yourself. Contact information for HoMedics
Consumer Relations can be found on the Warranty page.
