36
What to do if?
ENG
6. What to do if?
Problem
Possible causes
Corrective action
Luminaire is not lit.
Luminaire has not
been connected.
X
Connect the luminaire, see chap-
Improper connection
of the luminaire.
X
Check the signals applied to the
socket.
Luminaire is defec-
tive.
X
Contact our service team.
Luminaire does not
indicate the desired
light colour or dimming
level.
Improper connection
of the luminaire.
X
Check the signals applied to the
socket.
Luminaire does not
indicate the desired
light colour.
Luminaire is in the
operating mode
"Combined operation
WHITE+RGB".
X
Deactivate the combined opera-
tion, see section “Deactivating
35.
Luminaire is not in
the operating mode
"Combined operation
WHITE+RGB".
X
Activate the combined oper-
The brightness set on
the luminaire is auto-
matically reduced.
Temperature in the
luminaire is too high.
X
Operate the luminaire at a temper-
ature below the maximum ambi-
ent temperature.
X
As soon as the temperature in
the luminaire has dropped down,
the luminaire is switched again
to the set dimming level.
If you want to make use of our service, our service team can be reached at:
Service Hotline: +49 (0) 77 20 / 6 01 - 170
Service e-mail: [email protected]
Tab. 9: What to do if?
