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Ernst Wagner GmbH & Co. KG

 

Ernst-Abbe-Straße 21 · D - 72770 Reutlingen   Tel. +49 7121 515

 

39-0 · Fax: -20 

[email protected] · www.wagner-ewar.de

 

MANUAL ELECTRONIC PAPER ROLL DISPENSER

 

     PAGE: 25/30

 

SERIES WP1300 / WP1400

  

 

 

 

 

     DATE OF ISSUE: 2021/01

 

6. Assistance with faults 

 

Repair work must only be carried out by service. 
 

 

In case of faults, please contact the customer service department at Ernst Wagner GmbH & Co. KG, stating the 
product type and the product number (see identification plate). 
 

 

The address of your service partner can be found on the last page of the instructions for use. 

 

6.1 Overview of possible faults and remedies 

Symptom / cause 
 

Remedy 

Who? 

Not operating 
- Power connection interrupted 
- Batteries dead 
- Door lock not closed correctly 
 

 
Check the power connections  
Insert a new set of batteries 
Close door (door contact switch must be 
actuated) 

 
Service 
Operator 
Operator 

Paper jam 

Cut off paper above drive shaft, remove 
remaining paper from drive unit and 
reload paper 

Operator 

 

 

 

Summary of Contents for WP1300 Series

Page 1: ...5 39 0 Fax 20 info wagner ewar de www wagner ewar de MANUAL ELECTRONIC PAPER ROLL DISPENSER PAGE 1 30 SERIES WP1300 WP1400 DATE OF ISSUE 2021 01 MANUAL INSTRUCTIONS FOR USE WP1300 WP1301 WP1310 WP1311 WP1400 WP1401 WP1410 WP1411 IMPORTANT KEEP FOR FUTURE REFERENCE READ CAREFULLY ...

Page 2: ...livered condition and scope of delivery 15 3 5 Transport and unpacking 15 4 Mounting 16 4 1 Mounting the WP1300 WP1301 WP1400 WP1401 16 4 2 Mounting the WP1310 WP1311 WP1410 WP1411 17 4 3 Placing the products 18 4 4 Mounting sequence 18 4 5 Electrical connection 19 4 5 1 Mains powered operation 19 4 5 2 Battery powered operation 20 5 First use 21 5 1 First use 21 5 2 Checking the function 21 5 3 M...

Page 3: ...ly maintained The product including accessories is improperly repaired and non genuine spare parts are used Modifications and functional changes are made without the manufacturer s consent Any liability and warranty of the manufacturer is expressly excluded if damage to the product e g control system occurs as the result of fluctuations in the mains voltage This means Mains voltage less than 207 v...

Page 4: ...d guarantees the highest possible degree of safety However this degree of safety can be achieved in practice only if all the measures required for this purpose have been taken The user of the product has a duty of care to plan these measures and to monitor the implementation thereof The user must ensure in particular that The product is used only as intended cf also the product description section...

Page 5: ...ll be provided All safety notice signs and operating information signs on the product must be readily legible at all times Signs that have become damaged or illegible must be replaced immediately The sensor paper roll dispensers are not designed for use by any persons including children with limited physical sensory or mental aptitude or lack of experience and or lack of knowledge unless they are ...

Page 6: ...en closing the door it is important to ensure that fingers are not placed between the door and the product carcass When loading a new roll of paper towels it is important to ensure that fingers clothing etc are not caught in the loading mechanism Warning Warning Dangerous electrical voltage The product may be used only when in a technically faultless condition Attention Mains operated dispensers m...

Page 7: ...ew towel cannot be requested during this inhibit time The sensor for requesting a paper towel is a non contact type and adjusts automatically to its environment The product is designed for paper rolls having an outside diameter of max 180 mm with a length of 210 mm and an inside diameter of 50 mm To simplify service the dispenser has a remaining roll function i e if the current paper roll has a di...

Page 8: ...led description Instruct the cleaning and operating personnel on use and in particular on the maintenance requirements The instructions for use must be followed when using the sensor paper roll dispenser for the first time Do not use cleaning materials which can lead to damage if used incorrectly see Cleaning section The sensor paper roll dispenser may be loaded only with suitable paper towel roll...

Page 9: ...ewar de MANUAL ELECTRONIC PAPER ROLL DISPENSER PAGE 9 30 SERIES WP1300 WP1400 DATE OF ISSUE 2021 01 3 2 Construction of the sensor paper roll dispenser Model WP1300 1310 Touchless sensor Lock Door contact switch Paper roll holder Compartment for remaining roll Discharge slot with tear off edge Electrical connection terminal ...

Page 10: ...info wagner ewar de www wagner ewar de MANUAL ELECTRONIC PAPER ROLL DISPENSER PAGE 10 30 SERIES WP1300 WP1400 DATE OF ISSUE 2021 01 Model WP1301 1311 Paper roll holder Lock Compartment for remaining roll Touchless sensor Door contact switch Discharge slot with tear off edge Battery compartment ...

Page 11: ... www wagner ewar de MANUAL ELECTRONIC PAPER ROLL DISPENSER PAGE 11 30 SERIES WP1300 WP1400 DATE OF ISSUE 2021 01 Model WP1400 1410 Paper roll holder Lock Compartment for remaining roll Touchless sensor Door contact switch Discharge slot with tear off edge Electrical connection terminal Compartment for spare roll ...

Page 12: ...ar de www wagner ewar de MANUAL ELECTRONIC PAPER ROLL DISPENSER PAGE 12 30 SERIES WP1300 WP1400 DATE OF ISSUE 2021 01 Model WP1401 1411 Compartment for spare roll Paper roll holder Lock Compartment for remaining roll Touchless sensor Door contact switch Discharge slot with tear off edge Battery compartment ...

Page 13: ...eight 350 x 448 x 210 mm Empty weight 9 3 kg Electrical connection data Rated voltage 1N AC 230 V 50 Hz Total connected load 7 watts Electrical connection Terminal strip Environmental conditions Ambient temperature 10 C to 45 C WP1301 1311 General Dimensions Length x width x height 350 x 448 x 210 mm Empty weight 9 3 kg Electrical connection data Rated voltage 6 V Total connected load 7 watts Powe...

Page 14: ... 580 x 210 mm Empty weight 11 4 kg Electrical connection data Rated voltage 1N AC 230 V 50 Hz Total connected load 7 watts Electrical connection Terminal strip Environmental conditions Ambient temperature 10 C to 45 C WP1401 1411 General Dimensions Length x width x height 350 x 580 x 210 mm Empty weight 11 4 kg Electrical connection data Rated voltage 6 V Total connected load 7 watts Power supply ...

Page 15: ...d in a box With protective film for the CNS surface outside Scope of supply Sensor paper roll dispenser Manual for the electronic paper roll dispenser Initial fill Mounting materials 3 5 Transport and unpacking What to do Who does it Unload transport and unpack packed product dispose of the packaging Transport specialist Remove external packaging Lift the product out of the box Dispose of films so...

Page 16: ...00 DATE OF ISSUE 2021 01 4 0 Mounting 4 1 Mounting the WP1300 WP1301 WP1400 WP1401 Using the provided mounting materials 4 screws 4 wall plugs attach the dispenser to a smooth flat wall All 4 fastenings facilities must always be used The dispenser is supplied fully assembled and ready for use No assembly work is required on the dispenser Fastening points WP1300 WP1301 Fastening points WP1400 WP140...

Page 17: ...1 WP1410 WP1411 Using the provided mounting materials 4 screws 4 wall plugs attach the dispenser to the sides of a wall recess All 4 fastenings facilities must always be used The dispenser is supplied fully assembled and ready for use No assembly work is required on the dispenser Fastening points WP1310 WP1311 Fastening points WP1410 WP1411 Wall recess min 352 x 450 mm Depth min 100 mm max 180 mm ...

Page 18: ...w the door to be opened and to prevent any risk of fingers clothing etc becoming trapped 4 4 Mounting sequence Drill 4 mounting holes as per dimensional sketch and insert wall plugs provided Open the door and mount the roll fed paper towel dispenser on the wall using the screws provided Connect the mains cable directly to the connection terminals provided in the product For battery powered product...

Page 19: ...nser must be installed beyond the reach of individuals using a bathtub or shower Connect the mains cable directly to the connection terminals provided in the product Mains connection 1N AC 230 V 50 Hz A disconnect device that guarantees disconnection of all phases through contact separation of at least 3 mm per phase must be provided at the installation site The mains connection must be protected ...

Page 20: ...spenser or exchanged very easily by the end user The dispenser is ready for use immediately after the batteries have been installed To do so use the key to open the front door Then remove the cover from the battery compartment in the bottom of the hand towel dispenser Place the batteries in the compartment in accordance with the symbols on the bottom of the battery compartment and close the cover ...

Page 21: ...ant Before first use Clean the sensor paper roll dispenser thoroughly see cleaning chapter The electrical connection values at the installation site must match the data on the identification plate of the roll fed hand towel dispenser Load a roll of paper 5 2 Checking the function Correct insertion of the batteries or correct electrical connection can be checked by pressing the Manual operation but...

Page 22: ... from approx 20 cm to 120 cm Depending on battery condition the paper length may fluctuate slightly on battery powered products Idle time from 1 s to 6 s the operation inhibit time begins immediately after the dispensing cycle Paper cannot be requested during this time The set time is also indicated by the battery LED The LED glows for the set idle time after paper has been dispensed Factory setti...

Page 23: ...on is located under the removable spray guard and if necessary can be actuated by means of the product s key Tear off the first piece of paper re attach the spray guard and close the dispenser door The dispenser is now ready for use It is possible to load a new roll even though the old roll as not yet been consumed completely To do so remove the old roll from the upper holder and place it in the l...

Page 24: ...g Risk of injury or property damage through improper use of the sensor paper roll dispenser Caution Do not use running water or even high pressure cleaners for cleaning See cleaning section Clean the product only with a damp cloth Make sure that the product is not placed back in service unintentionally If necessary attach an appropriate warning sign e g Out of service do not connect to mains Warni...

Page 25: ...r GmbH Co KG stating the product type and the product number see identification plate The address of your service partner can be found on the last page of the instructions for use 6 1 Overview of possible faults and remedies Symptom cause Remedy Who Not operating Power connection interrupted Batteries dead Door lock not closed correctly Check the power connections Insert a new set of batteries Clo...

Page 26: ...r jet or high pressure cleaner for cleaning Clean the product only with a damp cloth Caution Material damage Acidic detergents must not contain salt or hydrofluoric acids as these can lead to discolouration of the surface or even rusting Detergents must be used in accordance with the manufacturer s instructions Stubborn stains require intensive cleaning e g with a soft synthetic fleece Then wash d...

Page 27: ...e non abrasive or acidic detergents for cleaning 7 3 Ongoing cleaning Scour free detergents must be used for cleaning Grease contamination and lipophilic pigment soiling are easily removed by means of Multipurpose cleaners Neutral cleaners Alkali cleaners To remove extremely stubborn grease contamination congealed oils and fats use solvent cleaners and scour free emulsions 7 4 Interior cleaning Ca...

Page 28: ... and chrome nickel steel surfaces Synthetic fleece Without abrasive grains Other Natural leather chamois leather artificial leather synthetic fleece sponges absorbent cloths Chemical detergents Multipurpose cleaners Especially for lighter grease contamination Neutral cleaners For surfaces contaminated by oil and grease fingerprints also suitable as dishwashing liquid Alcohol cleaner As multipurpos...

Page 29: ...operly Mains powered products Disconnect the product from the mains Remove the power cable completely and re attach the cover plate over the terminal strip in the product Make sure that the product is not placed back in operation unintentionally If necessary attach an appropriate warning sign e g Out of service do not connect to mains 9 2 Disposal Take the product out of service see above Render t...

Page 30: ... info wagner ewar de www wagner ewar de MANUAL ELECTRONIC PAPER ROLL DISPENSER PAGE 30 30 SERIES WP1300 WP1400 DATE OF ISSUE 2021 01 10 Service address Ernst Wagner GmbH Co KG Ernst Abbe Str 21 D 72770 Reutlingen Tel 49 0 7121 51539 0 E mail info wagner ewar de www wagner ewar de Dealer stamp ...

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