Wacom INTUOS4 WIRELESS PTK-540WL User Manual Download Page 63

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TROUBLESHOOTING

Most of the time your tablet will work flawlessly. But if you are having trouble, Wacom recommends you do
the following:

1. If the Wacom tablet driver failed to load properly, first perform the recommended action in any error

message that may appear on your screen. If that does not solve the problem, review the
troubleshooting procedures in this chapter.

2. Look in the

troubleshooting tables

. Your problem may be described there and you can try the solution

offered.

3. Open the Wacom tablet Read Me file for any information updates.

4. Test your tablet and input tools. See

testing your tablet

and

testing your tools

5. If you are having a compatibility conflict between Intuos4 and a new hardware or software

product, see

obtaining driver downloads

for information on downloading an updated software driver.

Wacom periodically updates the software driver to maintain compatibility with new products.

6. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.

7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact

Wacom for Technical Support. See

technical support options

and the Read Me file for information on

where to obtain support for your region.

Testing your tablet
Testing your tools
Troubleshooting tables
Technical support options
Obtaining driver downloads

Summary of Contents for INTUOS4 WIRELESS PTK-540WL

Page 1: ...x Contents 1 Index Contents Intuos4 Wireless model PTK 540WL Before you start Wireless connection Using the pen Customizing your pen Using the tablet Customizing your tablet Using the Radial Menu Appl...

Page 2: ...s and Wacom are registered trademarks of Wacom Co Ltd The Bluetooth word mark and logo are registered trademarks and are wholly owned by the Bluetooth SIG Inc Any use of such marks by Wacom Co Ltd is...

Page 3: ...ately and bring them to the appropriate collection point in your community or region Wacom professional pen tablet products comply with the European Union RoHS Directive 2002 95 EC RoHS Directive You...

Page 4: ...Opening the control panel 33 Control panel overview 34 Working with tablet properties 36 Customizing the pen 37 Adjusting tip feel and double click 38 Adjusting eraser feel 39 Advanced tip and eraser...

Page 5: ...Wireless tablet model PTK 540WL 93 Intuos4 Grip Pen model KP 501E 01 94 Intuos4 Mouse model KC 100 94 Intuos4 Airbrush model KP 400E 01 94 Intuos4 Inking Pen model KP 130 01 95 Intuos4 Art Pen model K...

Page 6: ...of the pen and digital inking capabilities found in Microsoft Windows 7 and Vista Note This manual does not describe how to install your Wacom tablet Please refer to your product Quick Start Guide an...

Page 7: ...through the manual Go to front page Go to table of contents Go to index Go back to previous view Page back or page forward Go to topic Topic continued Adobe Reader provides additional tools for using...

Page 8: ...wer management Wireless connection USB data connection TABLET FEATURES Status LEDs An LED will glow dimly when the tablet is on and brighten when a tool button is pressed LEDs also indicate which of t...

Page 9: ...or to a powered USB hub See charging the battery You can work while charging See USB data connection Anchor point The Intuos4 pen tether sold separately or aftermarket security cables can be connecte...

Page 10: ...tion about tablet features Eraser Grip area DuoSwitch rocker style side switch Replaceable nib pen tip Intuos4 Grip Pen To personalize your pen unscrew the tip cone and replace the colored ring with o...

Page 11: ...e safety precautions for Lithium Ion batteries Tips You can continue with the tablet software installation process and use Intuos4 through the USB connection while the battery is charging It will take...

Page 12: ...ys If the battery charge is low and the battery remains in the tablet for a long period of time a week or longer with the power switch in the on position the small trickle of current used by the table...

Page 13: ...ut of range Intuos4 also switches to sleep mode To resume operations ensure that your computer s Bluetooth support is working and that your tablet is within range Then press the Touch Ring toggle butt...

Page 14: ...er supply is connected to tablet Connect the USB cable between Intuos4 and a primary USB port located directly on your computer or to a powered USB hub If the LED still does not light the battery shou...

Page 15: ...2 Bluetooth enabled device and can operate for up to 10 meters 33 feet from the Bluetooth antenna of your computer Interference from other networks operating in the 2 4 GHz band other Bluetooth enabl...

Page 16: ...tem tray Turn on your Bluetooth support if necessary and choose to add a new device Common options are ADD WIRELESS DEVICE or SET UP BLUETOOTH DEVICE In the control panel on a Mac click the icon to se...

Page 17: ...tablet will once again become discoverable by any Bluetooth enabled computer To disconnect the wireless tablet from a computer From the tablet simply press the pairing button located on the side of th...

Page 18: ...etails Use a Class 1 Bluetooth adapter dongle on your computer If you are using a computer with a built in Bluetooth antenna try reorienting the computer until you get a better data rate Move the tabl...

Page 19: ...al results may vary Always obtain competent medical advice to determine the most appropriate treatment for your specific situation Take short breaks between tasks to stretch and relax your muscles Use...

Page 20: ...set up Intuos4 for left handed operation Open the Wacom Tablet control panel and select the MAPPING tab Choose the EXPRESSKEYS RIGHT orientation option The tablet driver automatically configures all a...

Page 21: ...the pen on the tablet the screen cursor pointer will appear at the corresponding point on the screen The screen cursor indicates pen position and follows the movement of the pen across the tablet surf...

Page 22: ...the screen cursor is displayed on each monitor simultaneously See your hardware and operating system documentation for details on configuring your computer and operating system for use with multiple m...

Page 23: ...king with the tablet USING THE GRIP PEN The pen is cordless battery free and pressure sensitive There are four basic techniques for using the pen on the active area of the tablet pointing clicking dou...

Page 24: ...n cursor positioning when using other pointing devices or may prevent your computer from going to sleep Also leaving the pen on the tablet when can prevent the tablet from switching off and cause the...

Page 25: ...r at the new location Move the screen cursor by hovering the pen over the tablet surface Do this without touching the tablet surface but while still keeping the pen tip within proximity of the tablet...

Page 26: ...side switch to double click This is easier than tapping twice with the pen tip and is the preferred method of double clicking with a pen Tip You can configure Windows to select when the pen is over an...

Page 27: ...e pen tip Upper DOUBLE CLICK Lower RIGHT CLICK Press the lower pen switch to right click and bring up application specific or icon specific menus Setting a switch function to PAN SCROLL lets you posit...

Page 28: ...tilted In other applications you can adjust tilt to define brush characteristics such as width color and opacity To draw write or ink with pressure sensitivity move the pen along the surface of the ta...

Page 29: ...w a dot at each grid intersection 3 Draw an X at each grid intersection 4 Clear your screen and make a simple drawing of your own The more you use your pen the easier drawing writing and navigation wi...

Page 30: ...wer management for detailed information about tablet power management Active area ExpressKeys Press the customizable ExpressKeys to perform frequently used functions or keystrokes or to emulate button...

Page 31: ...o an alternative tool while the key is pressed ExpressKeys configuration when positioned on the left side of the tablet EXPRESSKEYS LEFT ExpressKeys configuration when positioned on the right side of...

Page 32: ...orks Setting 1 AUTO SCROLL ZOOM Sets the ring to zoom in most graphics applications and scroll in most other applications Page scrolling is not supported Some applications may interpret zoom events as...

Page 33: ...ablet to screen mapping Button functions Using and customizing the Radial Menu Working with Display Toggle Working with multiple tools Application specific settings OPENING THE CONTROL PANEL To open t...

Page 34: ...Your keyboard tab and arrow keys can be used to navigate the control panel The upper portion of the control panel displays icons representing your TABLET TOOL and APPLICATION settings TOOL settings Ch...

Page 35: ...sary to select or add applications in order to customize your Intuos4 tool s The TABLET list displays an icon for any supported tablet that has been installed on your system and is currently connected...

Page 36: ...st shows the percentage of battery charge remaining for the connected tablet A status bar indicates tablet is in use and shows an approximation of the remaining battery charge A warning symbol within...

Page 37: ...TOOL list and the appropriate tabs will be displayed If the pen is not automatically selected choose it from TOOL list Select a tab and choose from the available options Adjusting eraser feel Customi...

Page 38: ...the full pressure range with a lighter touch In some applications a soft pressure setting can make the pen overreact any small press on the pen is magnified on the screen If you experience this try a...

Page 39: ...pressure needed to erase Displays the eraser FEEL DETAILS dialog box where you can further customize the eraser sensitivity With your screen cursor positioned over an empty area of your desktop press...

Page 40: ...wer side switch the selected function occurs Tip To make double clicking easier set the side switch to double click automatically by selecting DOUBLE CLICK Double click here to change the function ass...

Page 41: ...ose from the available options The mouse is an optional accessory and product configurations may vary Drag the slider to increase or decrease TILT SENSITIVITY Then test the new setting in an applicati...

Page 42: ...E or DISABLED control the fingerwheel function The default setting is SCROLL SCROLL When selecting SCROLL the tab displays custom scroll options Choose a SCROLLING SPEED to use for each notch of wheel...

Page 43: ...g and other tablet features open the Wacom Tablet control panel and select the FUNCTIONS icon in the TOOL list Select a tab to customize and change settings using the available options Using and custo...

Page 44: ...select the OPTIONS button located at the bottom of the control panel In the OPTIONS dialog box adjust the EXPRESSKEY DISPLAY BRIGHTNESS slider as needed Important Some applications can override and co...

Page 45: ...nd control the Touch Ring functions For details see using applications integrated for tablet control AUTO SCROLL ZOOM Sets the Touch Ring to zoom in most graphics applications and scroll in most other...

Page 46: ...ion of your Intuos4 tool on the tablet Wherever you place your tool on the tablet the cursor will appear at a corresponding point on the screen This is known as absolute positing and is the default se...

Page 47: ...TATION is selected moving the mouse toward the top of the tablet moves the screen cursor up In this mode the entire active area of the tablet is available for mouse tracking When USE MOUSE ORIENTATION...

Page 48: ...s installed If you want to change the default orientation you must reinstall the driver using the Intuos installation CD See configuring the tablet orientation EXPRESSKEYS LEFT Tablet orientation is h...

Page 49: ...s connected to your system an option will be available for each detected monitor PORTION Selecting PORTION brings up the PORTION OF SCREEN dialog box Choose a method for defining a portion of the disp...

Page 50: ...ect scale or proportions are not maintained The selected tablet area is mapped to the selected display area Drawing a circle on the tablet may create an ellipse on the display screen This is the defau...

Page 51: ...OUBLE CLICK Simulates a double click For easier double clicking use this function instead of tapping twice with the pen tip CLICK LOCK Simulates holding down the primary mouse button Press the tool bu...

Page 52: ...not be used to select OK You must use your Intuos4 tool to click on the OK button If prompted enter a name for the keystroke definition The name will be displayed with the respective control or in the...

Page 53: ...image in any direction within the active pane by pressing a tablet or pen button set for PAN SCROLL and then dragging with the pen tip across the tablet s active area Choose one or more modifier key...

Page 54: ...first choose KEYSTROKE and then click on the ADD SPECIAL menu within the dialog box PRESSURE HOLD Locks the pressure at the current pressure level until the button is released For example you can pai...

Page 55: ...the control panel However for each input tool and application that you are customizing only one MOUSE ACCELERATION and SPEED setting can be made The MOUSE MODE acceleration and speed settings are inde...

Page 56: ...cording to settings found in the Windows 7 and Vista TABLET PC SETTINGS and PEN AND INPUT DEVICES control panels Windows XP Tablet Edition TABLET AND PEN SETTINGS control panel DISABLED Disables the c...

Page 57: ...l Menu Some selections may display a submenu where you can then choose from the available options Holding down the button that opens the Radial Menu allows you to click on a menu item without closing...

Page 58: ...essKey to DISPLAY TOGGLE you can then press that button to sequentially toggle the current tablet mapping between a base mapping the current setting from the MAPPING tab and other monitors For example...

Page 59: ...base mapping Note that any of the following actions will return the toggle sequence to the base mapping Launching a graphics application that supports pressure sensitivity Logging out of or rebooting...

Page 60: ...list s button In the dialog box that appears click DELETE to confirm your selection The selected tool is removed from the list along with any custom settings you may have created for it A removed tool...

Page 61: ...added to the APPLICATION list the ALL icon changes to ALL OTHER and an application icon is displayed for the newly added application s In the above example application specific settings have been add...

Page 62: ...ATION SPECIFIC SETTINGS To remove an application specific setting 1 In the TOOL list select the tool from which you want to remove the application specific setting Then in the APPLICATION list select...

Page 63: ...tablet and input tools See testing your tablet and testing your tools 5 If you are having a compatibility conflict between Intuos4 and a new hardware or software product see obtaining driver download...

Page 64: ...hen troubleshooting no power to the tablet a status LED does not light plug the tablet directly into the system USB port located on your computer Temporarily eliminate any external hubs in use until y...

Page 65: ...See establishing a Bluetooth connection 4 Check the Grip Pen Move your pen across the tablet active area the screen cursor should move in the corresponding direction on your monitor or display screen...

Page 66: ...In the dialog box that appears click on the DIAGNOSE button The DIAGNOSTICS dialog box displays to show dynamic information about the tablet hardware and pointing devices including the battery status...

Page 67: ...r to the tablet the SWITCHES state and PRESSURE value should change Pressure should change from approximately 0 with no pressure applied to approximately 100 when full pressure is applied For the Airb...

Page 68: ...x Important Remember that some applications can override and control the Touch Ring functions Consider closing any open applications except the Wacom Tablet control panel when testing the Touch Ring F...

Page 69: ...tablet status LED should brighten and the SWITCHES state should change for each button you click 2 When the DIAGNOSTICS dialog box is first opened the WHEEL status should be 0 Move the fingerwheel bac...

Page 70: ...usly working on your computer but works no longer check the configuration of your Bluetooth connection If you are using a computer with a built in Bluetooth module ensure that it is enabled and workin...

Page 71: ...the Bluetooth antenna and the tablet A pairing unsuccessful message is displayed when attempting to link the tablet to the computer Check for possible interference from other wireless devices such as...

Page 72: ...You want to connect the tablet using the provided USB data cable but the computer does not have an available USB port Check if there is an available USB port on a powered USB hub If not available you...

Page 73: ...ther pressure is supported see the documentation that came with your application s Clicking is difficult Try using a lighter TIP FEEL See adjusting tip feel and double click Double clicking is difficu...

Page 74: ...A tablet status LED should brighten when the tip or eraser is pressed If not you may have defective hardware See testing your tools Changing the function settings of an input tool has no effect Make s...

Page 75: ...he tablet will continue to send data keeping the computer awake When using the tablet the screen cursor is very erratic or jumps around On rare occasions the tablet may receive interfering radio frequ...

Page 76: ...make certain that all settings are at their factory defaults Use the Wacom Tablet Preference File Utility to work with your preferences Close any open applications Click the START icon and select ALL...

Page 77: ...SYSTEM PROFILER Select USB from the HARDWARE section of the CONTENTS list A Wacom USB tablet model should be listed If a tablet model is not listed check the USB cable connection or try plugging the t...

Page 78: ...ces that have been backed up for the CURRENT USER or ALL USERS by clicking on the RESTORE button within the utility Note Do not manually remove the WACOM TABLET PREFPANE file from the main LIBRARY PRE...

Page 79: ...roperly contact the Wacom support staff for the area where your product was purchased See the Wacom tablet Read Me file located on the Intuos installation CD for contact information When you call you...

Page 80: ...entral and South America Europe Middle East and Africa Japan Asia Pacific English China Korea Taiwan Worldwide Web http www wacom com productsupport Software updates Worldwide Web http www wacom eu do...

Page 81: ...ons Optimizing the ExpressKeys display Using applications integrated for tablet control Using the optional Intuos4 Mouse Using the optional Airbrush and Art Pen Pen and digital ink capabilities in Win...

Page 82: ...ent from the battery whenever the power switch is in the on position A small current is drawn even in auto sleep and tablet auto shut down modes and will slowly discharge the battery It is a good idea...

Page 83: ...mptly recycle old batteries CARING FOR YOUR TABLET AND TOOLS Keep your Intuos4 tools and tablet surface clean Dust and dirt particles can stick to your tools and cause excessive wear to the tablet sur...

Page 84: ...pen nib Warning Choking hazard Prevent children from swallowing the pen nib or side switch The pen nib or side switch may accidentally be pulled out if children are biting on them To order replacemen...

Page 85: ...m your computer you will need to delete the paired connection from the Bluetooth devices control panel for your operating system MANAGING YOUR TABLET PREFERENCES Use the Wacom tablet preferences utili...

Page 86: ...k correctly using the first tablet that was added to the control panel To remove one of multiple tablets from the driver in the Wacom Tablet control panel select the tablet to be removed and click on...

Page 87: ...he pen tablet power saving mode will automatically change the brightness of the Touch Ring status LEDs and ExpressKeys display as follows The PRESSURE COMPATIBILITY check box should be checked if you...

Page 88: ...s may be overridden depending on the application When an application overrides the Touch Ring all Touch Ring functions are affected If an application overrides only one two or three of the available T...

Page 89: ...ressed for an additional button function Roll the fingerwheel to scroll in most windows and applications Move the wheel forward to scroll up and back to scroll down Front and rear buttons These are se...

Page 90: ...let may interfere with screen cursor positioning when using other pointing devices See product information to learn more about which applications currently support the Airbrush fingerwheel or Art Pen...

Page 91: ...actions for navigation editing and other functions To customize your gestures select the FLICKS tab in the PEN AND INPUT DEVICES control panel Digital Ink in Microsoft Office 2007 Use your Intuos4 pe...

Page 92: ...he icon is not visible right click on the task bar select TOOLBARS and TABLET PC INPUT PANEL To customize the Input Panel 1 First open the Input Panel and then click on TOOLS in the menu bar 2 Select...

Page 93: ...hanced Data Rate protocol ExpressKeys stroke 0 25 mm 0 01 in approximately Communication interfaces Bluetooth wireless technology Bluetooth 2 1 EDR USB Connector USB Type A to USB mini B USB cable len...

Page 94: ...156 5 x 14 9 mm 6 17 x 0 59 in Weight 17 g 0 60 oz approximately Physical size L x D x H 102 9 x 61 8 x 38 6 mm 4 05 x 2 43 x 1 52 in Weight 83 g 2 9 oz approximately Button stroke Less than 1 3 mm 0...

Page 95: ...8 levels Physical size L x D 151 5 x 12 5 mm 5 97 x 0 49 in Weight 12 g 0 42 oz approximately Pen tip travel 1 0 mm 0 04 in or less Pressure levels 2048 levels Eraser tip travel 2 0 mm 0 08 in approxi...

Page 96: ...d Me file and see who to call for your region You can also do the following To purchase parts and accessories in the USA or Canada call 1 888 884 1870 toll free or visit Wacom s web site at http www W...

Page 97: ...0 01 This pressure and tilt sensitive drawing pen was created to provide immediate feedback at your pen tip on the drawing as well as on your computer screen The pressure sensitive Inking Pen comes wi...

Page 98: ...l or marker on paper feel qty 5 ACK 20003 Flex nib a flexible elastomeric nib that provides a higher friction feel qty 5 ACK 20004 Felt nib chisel tip qty 5 ACK 20005 Nib set for Art Pen ACK 20006 Pen...

Page 99: ...hat interference will not occur in a particular installation You can determine whether the equipment is causing interference by disconnecting it from your computer If the interference stops it was pro...

Page 100: ...998 A2 2001 EN61000 4 3 2006 EN61000 4 4 2004 EN61000 4 5 2006 EN61000 4 6 2007 EN61000 4 8 1993 A1 2001 EN61000 4 11 2004 EN 60950 1 2006 EN 300 328 V1 7 1 EN 301 489 1 V1 8 1 17 V2 1 1 Based on the...

Page 101: ...may cause heat generation ignition electrical shock or other damage including human injury Disassembly of the product will void your warranty Take note of damaged cabling If you notice that your pen t...

Page 102: ...ty You can charge the tablet by connecting it using the provided USB cable to any powered USB port Do not overcharge the tablet battery Doing so may damage the tablet cause a fire or personal injury m...

Page 103: ...when it is connected to your computer or to an after market power adapter Do not apply heavy stress to the pen tip eraser or side switch It may shorten pen tip life or may cause the pen to malfunction...

Page 104: ...Miscellaneous This License is governed by the laws of the United States of America and the state of Washington except in Asia Pacific and by the laws of Japan for Asia Pacific LIMITED WARRANTY Wacom w...

Page 105: ...COM S EXPRESS WARRANTY SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN TH...

Page 106: ...ia com To obtain technical support or Warranty service within Southeast Asia Oceania and Taiwan please contact the Wacom Customer Support Service Phone numbers can be found here http www wacom asia co...

Page 107: ...to the software The customer may not copy change transfer or edit the software without prior written agreement from WACOM The only exceptions to this are necessary procedures for creating a back up co...

Page 108: ...ed contract Should one of the provisions of these licence conditions be or become void the validity of the other provisions shall not be affected in full or in part Should a provision be invalid the l...

Page 109: ...nternational Sale of Goods is explicitly excluded Krefeld is the sole place of jurisdiction for all claims arising from this contractual relationship and all disputes between the parties resulting fro...

Page 110: ...t you make with digital ink can be converted on the fly or at another time Discoverable mode An operational state in which a Bluetooth enabled device is available for discovery by another Bluetooth en...

Page 111: ...r the Intuos4 Mouse See also pen mode Mouse speed A setting that allows you to adjust the speed at which your screen cursor moves when your Intuos4 tool is in MOUSE MODE Nib The replaceable pen tip OL...

Page 112: ...lity of the Intuos4 pen tip and eraser that senses the amount of tilt between the tool and tablet This is used to create natural looking pen brush and eraser strokes in applications that are tilt sens...

Page 113: ...3 CE declaration 100 Clicking how to 26 Connecting wirelessly 15 Connection optimizing 18 problems troubleshooting 70 USB 18 Connection light 14 Control panel features 34 lists 35 opening 33 tabs 35 C...

Page 114: ...installing 86 New tool adding 60 Nib replacing 84 Options advanced 87 Ordering parts and accessories 96 Orientation tablet 48 physical configuration 20 Parts and accessories available 97 ordering 96 P...

Page 115: ...ection light 14 working with 30 Tablet to screen mapping customizing 46 Technical Support contacting 79 Testing ExpressKeys 68 mouse 69 pen 67 tablets 64 tools 66 Touch Ring 68 Tilt drawing with 28 se...

Page 116: ...wacom co jp Telephone 81 3 5309 1513 Fax 81 3 5309 1514 WACOM CHINA CORPORATION WACOM KOREA CO LTD Unit 2807 28th Floor SK Tower 25th Floor DMC iaan Sangam 2nd Complex 1653 No 6 Jia Jianguomenwai Aven...

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