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Technical support options
If you have a problem with your Wacom tablet, first check the tablet installation guide to be sure the unit is
installed correctly. Then review the
procedures within this manual; your problem may be
described there and you can try the solution(s) offered.
If you cannot find the answer in this manual, you may find updated information about your problem in the
Read Me file for your platform (located on the Wacom Tablet CD). You can also check the product FAQs
(Frequently Asked Questions) on the Wacom web site for your region.
If you have an Internet connection you can download the latest software drivers from the Wacom web site for
your region. See
for your region.
If you cannot solve the problem and you think your Wacom tablet is not working properly, contact the Wacom
support staff for the area where your product was purchased. See the Wacom tablet Read Me file, located
on the Wacom Tablet CD, for contact information.
When you call, you should be at your computer with the following information available:
•
This manual.
•
Tablet serial and model number. (Look on the bottom of the tablet.)
•
Driver version number. (See the Wacom Tablet CD or click on the Wacom Tablet control panel A
BOUT
button.)
•
The make and model of your computer, and operating system version number.
•
A list of peripheral devices attached to your computer.
•
The software application and version you were using then the problem occurred.
•
The exact wording of any error message that appeared on your screen.
•
What happened and what you were doing when the problem occurred.
•
How you tried to solve the problem.
Inkwell does not work
correctly with tablet.
There may be a problem with the Inkwell preferences. Remove the
damaged preference files as follows. They will be recreated when you
enable handwriting recognition.
1. From the Apple menu, choose S
YSTEM
P
REFERENCES
. From the System
Preferences menu, choose S
HOW
A
LL
and select I
NK
. Then turn off
handwriting recognition.
2. From the G
O
menu, choose your H
OME
. Open the L
IBRARY
and
P
REFERENCES
folders. Then remove the following preferences:
•
com.apple.ink.framework.plist
•
com.apple.ink.inkpad.plist
•
com.apple.ink.inkpad.sketch
3. Go back to S
YSTEM
P
REFERENCES
and I
NK
, and then enable handwriting
recognition.
4. Test the Inkwell function using your Wacom tablet and pen.
5. If this procedure does not resolve your problem with Inkwell, contact
Apple Support for further assistance. Wacom is not the software
manufacturer for Inkwell and we are limited in our abilities to support a
third party software application.
