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Testing your tablet
Make sure your computer is turned on, the operating system has finished loading, and the tablet is properly
connected to an active powered USB port. Then try the following tests:
1.
Check the tablet.
The tablet’s blue status LED will light whenever the tablet is properly connected and
your computer has registered it as a USB device. If the LED is on, continue with step 2.
If the status LED does not glow when the computer is on and the system has fully loaded, then:
•
Make sure the tablet USB cable is securely connected to an active USB port on your computer.
Intuos3 requires that you connect to a primary USB port (located directly on your computer) or to a
powered USB hub.
•
If you are connecting the tablet to a powered USB hub, be sure the USB hub is properly connected to
your computer and is active.
•
Connect the tablet to a different powered USB port or try connecting to the powered USB port on
another computer.
Note:
For best results when troubleshooting no power to the tablet (status LED does not light), Wacom
recommends plugging the tablet directly into the system USB port located on your computer.
Temporarily eliminate any external hubs in use until you determine that the system recognizes the tablet
and that it is functional. When the tablet is working properly, it is usually fine to then move the tablet to a
powered USB hub.
If the tablet status LED does not illuminate after your computer is on and has finished booting up, your
USB port may be disabled. It may be necessary to check your system BIOS setting to verify that you
have connected the tablet to an active USB port.
See also
for detailed test information.
2.
Check the Grip Pen.
•
Move your pen across the active area of the tablet; the screen cursor should move in the
corresponding direction on your monitor or display screen.
•
Press the pen tip against the surface of the tablet. The status LED should turn from blue to green.
•
Next, without applying pressure to the pen tip, hold the pen tip within approximately 6 mm (0.25 inch)
of the tablet surface and press the side switch. The status LED should again change from blue to
green.
•
Turn the pen over and press the eraser against the surface of the tablet; the status LED should
change from blue to green. See
for detailed test information.
3.
Check any other tool(s).
See
.
If these tests fail, you may have a defective input tool or tablet. See
.
