Wacom CTF-221/K User Manual Download Page 36 | Manualshive

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ROUBLESHOOTING

Page 36

Troubleshooting tables

If you encounter problems with your PenPartner2 pen or tablet, refer to the following tables. Your problem may be
described here, and you can try the solution offered. Be sure you refer to the Read Me file for the latest information
updates.

For more information, visit Wacom’s web site at

http://www.wacom-europe.com

and follow the links to the FAQs.

General problems
Windows-specific problems

General problems

The computer does not have an
available USB port.

Check if there is an available USB port on a USB hub device. If none are
available you will need to add a USB hub.

The tablet status LED is off.

Verify that your tablet’s USB cable is properly connected to an active USB
port. If you are connecting to a USB hub device, make sure the hub is
connected to an active USB port and that the hub is active.

The pen works only in M

OUSE

M

ODE

, and does not draw with

pressure-sensitivity.

The tablet driver software was not installed or did not load properly.
Make sure the tablet driver software is installed and functioning. Insert the
Tablet CD into your computer and install the driver software for the tablet.

Some applications, including Photoshop 7.0 and greater, require that you
turn on the pressure capabilities before the pen will respond as a pressure-
sensitive tool.

Clicking is difficult.

Set the T

IP

F

EEL

slider to a softer setting.

Select the C

LICK

S

OUND

option (the check box should be checked) so that

you can hear when the pen registers a mouse click. Note that your
computer speakers must be turned on and the volume audible before you
can hear C

LICK

S

OUND

.

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Summary of Contents for CTF-221/K

Page 1: ...TROUBLESHOOTING USING CUSTOMIZING INDEX CONTENTS User s Manual ...

Page 2: ...ithout obligation to include such changes in this manual PenPartner and Wacom are registered trademarks of Wacom Company Limited Adobe Acrobat Reader and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States ...

Page 3: ...Button functions 24 Tablet tracking 28 Portion of screen 31 Portion of tablet 32 Setting mouse speed 33 TROUBLESHOOTING 34 Testing your tablet 35 Troubleshooting tables 36 General problems 36 Windows specific problems 39 Technical support options 41 Obtaining driver downloads 42 APPENDICES 43 Caring for your tablet and tool s 43 Uninstalling the software 44 Product specifications 45 Tablet model C...

Page 4: ...nclude tips on caring for your tablet and pen a how to on uninstalling the tablet software your license and warranty and more Note This manual does not contain information on installing your tablet Please refer to your product Quick Start Guide and to the automated software installer located on the Wacom Tablet CD for details on installing your Wacom tablet If you are new to electronic documentati...

Page 5: ...age Go to table of contents Go to index Go back to previous view Page back or page forward Go to beginning of section Go to topic Topic continued Adobe Reader provides you with additional tools for using and printing the manual Refer to the Adobe Reader help for more information CONTENTS INDEX HEADING TEXT topic ...

Page 6: ...recovery CD Notes for Windows 2000 XP The PenPartner2 driver is fully compatible to Windows 2000 and XP Warning messages referring to this can be ignored Step 3 Go through the basic training TUTORIAL to familiarise yourself with the features and use of the PenPartner2 pen tablet After installing the PenPartner2 pen tablet you can refer to the online User s Manual for detailed information on using ...

Page 7: ... and the pen you use on the tablet The quickest way to learn about PenPartner2 is to become familiar with its appearance and features If you are new to using a pen tablet and tablet input tools read the following sections to learn about your PenPartner2 pen and how to use it with the tablet PenPartner2 tablet and pen features Setting up your work area Using the pen Working with the tablet ...

Page 8: ...rest Status LED Cable Note To learn more about your tablet see working with the tablet Pen Your PenPartner2 pen is cordless battery free and ergonomically designed The pen is a pressure sensitive freehand tool for image editing and creating natural looking pen and brush strokes Pen tip Side switches ...

Page 9: ... or guarantee that Wacom products will cure or prevent in whole or in part mouse induced repetitive stress symptoms injuries or conditions Individual results may vary Always obtain competent medical advice to determine the most appropriate treatment for your specific situation See working with the tablet for more information Here are some other points to keep in mind Take short breaks between task...

Page 10: ...are four basic techniques for using the pen pointing clicking double clicking and dragging With a bit of practice using the pen will become second nature to you If you are unfamiliar with using a pen try the exercises on the following pages Holding the pen Pointing Clicking Dragging Using the side switches Eye hand coordination exercise ...

Page 11: ...ress them while drawing You can tilt the pen in any way that feels most comfortable for writing Important When the PenPartner2 pen is not in use place it in the pen rest or lay it flat on your desk To maintain the sensitivity of your pen tip do not store the pen in a container where it will rest on its tip Leaving the PenPartner2 pen on the tablet may interfere with screen cursor positioning when ...

Page 12: ... on the tablet the screen cursor will jump to the corresponding point on the screen This is the default setting for the pen In MOUSE MODE you move the cursor with a pick up and slide action similar to using a traditional mouse Hints If you are used to working with a mouse and find that using a pen is somewhat difficult try the eye hand coordination exercise Pointing is easier when you orient the t...

Page 13: ...mm 0 20 inch When positioning the screen cursor and operating a side switch the pen tip needs to be within 5 mm 0 20 inch of the tablet surface You do not need to touch the tablet with the pen tip in order to move the screen cursor or use a side switch ...

Page 14: ...ght when you press Double Clicking To double click quickly tap the tablet twice in the same place with the pen tip This is like clicking twice with a mouse button Try double clicking on a folder icon to open it Hints Press the upper side switch to double click This is easier than tapping twice with the pen tip and is the preferred method of double clicking with a pen You can make navigating with t...

Page 15: ...p to the tablet and slide it across the tablet surface The selected object will move across the screen To select text move the screen cursor to the beginning of a text line then drag the pen across the tablet until the text is highlighted First try moving an icon on the screen Then within a document select some text by pressing and dragging the pen tip across the text ...

Page 16: ...u do not have to touch the pen tip to the tablet in order to use a side switch To assign a new switch function refer to customizing the side switches Hints Use the upper side switch to DOUBLE CLICK automatically when pressed This is easier than tapping twice with the pen tip Use RIGHT CLICK to bring up application specific or icon specific menus The lower switch is set to RIGHT CLICK by default By...

Page 17: ...xercise is designed to retrain your eye hand coordination for using the pen 1 Open any graphics application Use the line tool to draw a rectangular grid with line spacings of about 20 25 mm 3 4 to 1 inch You can use your traditional mouse to do this 2 Choose a free hand tool in your application and use the pen to draw a dot at each grid intersection 3 Draw an X at each grid intersection 4 Now draw...

Page 18: ... screen Wherever you place your pen on the tablet s active area the screen cursor will jump to the corresponding point on the screen For example when you position your pen tip in the upper right corner of the tablet the cursor appears in the upper right corner of your screen This is called absolute positioning Your tablet comes with an integrated pen rest When you are not using the pen set it in t...

Page 19: ...just your tool settings Opening the control panel Control panel overview Customizing the pen Tablet tracking Opening the control panel Using the PenPartner2 pen you can open the Pen Tablet control panel the following way Click on the Windows START button and choose ALL PROGRAMS For versions other than Windows XP choose the PROGRAMS group Then select TABLET and choose the PEN TABLET PROPERTIES opti...

Page 20: ...ool Tip will pop up Customizing the pen Returns the PEN tab settings to their factory defaults Customizes the amount of pressure needed to click or draw with the pen Adjusts the size of the double click area Selects the side switch button functions TRACKING enables you to choose pen or mouse like movement Moves the screen cursor to correspond with the position of the pen on the tablet Moves the sc...

Page 21: ... slider adjusts the sensitivity of the pen tip Customizes the amount of pressure needed to click with the pen Drag the slider to a softer or firmer setting When checked an audible click sound will be heard whenever a pen click occurs and your computer speakers are on ...

Page 22: ...can be made easier by expanding the tap area that accepts a double click the double click distance or by setting the pen s side switch to automatically double click when pressed Adjusts the size of the double click area and the double click speed A larger setting makes double clicking easier ...

Page 23: ...ll down menu Your changes take effect immediately Select the button functions to perform when pressing a side switch When you bring the pen tip within 5 mm 0 20 inch of the tablet surface without touching the tablet and press the side switch the selected function will occur Hint To make double clicking easier the upper side switch is set to DOUBLE CLICK automatically when pressed ...

Page 24: ... the primary mouse button Press the tool button once to initiate click lock Press the button again to release click lock Click lock is useful for dragging objects or selecting blocks of text 4TH CLICK FORWARD Simulates a 4th mouse button click which typically issues the FORWARD command in browser applications 5th Click Back Simulates a 5th mouse button click which typically issues the BACK command...

Page 25: ...mbers function keys such as F3 and modifier keys such as SHIFT ALT or CTRL You can also select special keystrokes or keystroke combinations from the ADD SPECIAL drop down menu When you make a selection it is added to the KEYS entry box After defining a keystroke or keystroke sequence click OK Important Because the ENTER key can be selected as a defined keystroke it cannot be used to select OK You ...

Page 26: ...level until the button is released For example you can paint with pressure sensitivity until you reach the brush size that you like You can then press the button and continue painting with the same size brush until the button is released MODE TOGGLE Toggles between PEN MODE and MOUSE MODE When first setting a tool button to MODE TOGGLE the MOUSE MODE dialog box is displayed where you can adjust th...

Page 27: ...to locate an application file or script to launch The selection you make appears in the APPLICATION TO RUN box Click OK to accept the selection The dialog box will close and the Open RUN option you have selected will be assigned as your tool button option The next time you press the tool button the defined application file or script will launch ...

Page 28: ...moves Select PEN MODE to set the cursor so that its movement corresponds with the position of your PenPartner2 pen on the tablet wherever you place your pen on the tablet the cursor will jump to a corresponding point on the screen This is known as absolute positioning Click DETAILS to customize the tablet mapping Select MOUSE MODE to move the screen cursor with a pick up and slide motion similar t...

Page 29: ...ET to open a dialog box where you can set the portion of screen area Mapping to multiple monitors If your computer has more than one monitor PenPartner2 will map to your monitors based upon how they are configured in the DISPLAY PROPERTIES control panel If ALL SCREENS is selected and you are in extended monitor mode the tablet will map to all monitors as if they were one large display If the monit...

Page 30: ...elationship When unchecked the correct scale or proportions are not maintained The selected tablet area is mapped to the selected display area A traced image may appear stretched and may be smaller or larger than the original image This is the default setting When checked the correct vertical and horizontal proportions are maintained between the tablet and display A traced image appears proportion...

Page 31: ...o use a different input device to access other portions of the screen area Drag corners of the foreground graphic to select the screen area The background graphic represents the entire screen area Move the screen cursor to select the screen area Select the CLICK TO DEFINE SCREEN AREA button As you define PORTION OF SCREEN follow any MESSAGE prompts to set the portion of your display screen that wi...

Page 32: ...rag corners of the foreground graphic to select the tablet area that will be mapped to your selected screen area The background graphic represents the tablet Use your pen on the tablet to select the tablet area Select the CLICK TO DEFINE TABLET AREA button As you define PORTION OF TABLET follow any MESSAGE prompts to set the portion of your tablet that will be used for mapping ...

Page 33: ...E MODE DETAILS button located on the PEN tab to display a dialog box where you can make your adjustments Note The dialog box will also appear when you first set a tool button to MODE TOGGLE Sets the screen cursor acceleration when in MOUSE MODE Sets the screen cursor tracking speed when in MOUSE MODE Returns settings to their factory defaults ...

Page 34: ...reaking information 4 If you are having a compatibility conflict between PenPartner2 and a new hardware or software product check if a newer Wacom tablet software driver is available See obtaining driver downloads for information on downloading an updated software driver Wacom periodically updates the software driver to maintain compatibility with new products 5 Check the FAQs Frequently Asked Que...

Page 35: ...o the USB port on another computer If the tablet s status LED does not illuminate after your computer is on and has finished booting up your USB port may be disabled It may be necessary to check your system BIOS setting to verify that you have connected the tablet to an active USB port 2 Check the pen Move your pen across the active area of the tablet the screen cursor should move in the correspon...

Page 36: ...onnected to an active USB port If you are connecting to a USB hub device make sure the hub is connected to an active USB port and that the hub is active The pen works only in MOUSE MODE and does not draw with pressure sensitivity The tablet driver software was not installed or did not load properly Make sure the tablet driver software is installed and functioning Insert the Tablet CD into your com...

Page 37: ...trol panel try decreasing the DOUBLE CLICK DISTANCE see adjusting double click You have to press hard with the pen when clicking or drawing Open the Pen Tablet control panel Move the TIP FEEL slider toward SOFT The pen tip does not function Make sure the status LED changes from orange to green when the tip is pressed to the tablet surface If it does not you may have defective hardware see testing ...

Page 38: ... DAT file and delete it The file should be in your Windows System or Windows System32 folder Then restart your computer When the tablet driver loads it will create a new preferences file with the factory default settings The computer does not go to sleep When you are not using the pen remove it from the tablet surface or the tablet will continue to send data keeping the computer awake The pen tip ...

Page 39: ...mapped to the virtual desktop a rectangular area covering all monitors If your video display areas do not form a rectangle because they are different sizes or they are not evenly aligned the screen cursor positioning will be incorrect after moving into the unmapped area of the virtual desktop To reestablish the correct screen cursor position lift your PenPartner2 pen away from the tablet surface a...

Page 40: ...e LED will light The ADD NEW HARDWARE WIZARD will display Follow the prompts selecting the default options If prompted to install drivers for the USB Human Interface Device insert the Windows 98 CD click OK and enter the location of the Windows CAB files e g D WIN98 Note The files may be located on your hard disk in the C WINDOWS OPTIONS CABS folder After the ADD NEW HARDWARE WIZARD has finished e...

Page 41: ...ort staff for the area where your product was purchased See the Wacom tablet Read Me file located on the Wacom Tablet CD for contact information If you have a modem you can download the latest software drivers from the Wacom web site for your region See obtaining driver downloads for your region When you call you should be at your computer with the following information available This manual Table...

Page 42: ...tibility with new products and recommends that you regularly update the driver for best functionality A new Wacom tablet software driver when available can be downloaded from the Internet Europe Middle East and Africa Worldwide Web http www wacom europe com Software updates Anonymous FTP Site ftp ftp wacom europe com pub Software updates ...

Page 43: ...artner2 tool s and tablet surface clean Dust and dirt particles can stick to your tool s and cause wear to the tablet surface Regular cleaning with a soft damp cloth will help prolong the life of your tablet surface and tool s you can also dampen the cloth using a very mild soap diluted with water Do not use volatile liquids such as paint thinner or benzene as they may damage the plastic case Keep...

Page 44: ...OVE PROGRAMS In the ADD OR REMOVE PROGRAMS window choose PEN TABLET DRIVER and click on the CHANGE OR REMOVE PROGRAMS button Follow the prompts to remove the tablet driver When the tablet driver has been removed unplug the tablet from your computer Windows 98 Me or 2000 1 Click the Windows START button Then choose SETTINGS and CONTROL PANEL 2 In the CONTROL PANEL window double click on the ADD REM...

Page 45: ... lpi Maximum report rate 100 points per second approximately Communication interface USB Connector USB A Power requirements DC 5V 40 mA from USB port model CTF 221 K Operating temperature 5 to 40 degrees C 41 to 104 degrees F Storage temperature 10 to 60 degrees C 14 to 140 degrees F Operating relative humidity 20 to 80 noncondensing Storage relative humidity 20 to 90 noncondensing Certification a...

Page 46: ...ase parts and accessories refer to the tablet Read Me file and see who to call for your region You can also do the following To purchase parts and accessories in Europe call 49 0 180 500 03 75 or send an email to parts wacom europe com If you have an Internet connection visit www wacom europe com solutionstore You can also contact your local dealer distributor or Technical Support using the approp...

Page 47: ...mful interference to radio communications However there is no guarantee that interference will not occur in a particular installation You can determine whether the tablet is causing interference by disconnecting it from your computer If the interference stops it was probably caused by the tablet If your tablet does cause interference to radio or television reception you may be able to correct the ...

Page 48: ... results of these tests Wacom declares that the above mentioned devices conform to Article 10 1 of the European Council Directive 89 336 EEC and their amendment Directive 93 68 EEC and indicates this conformity by the CE sign on each device The device must be installed and operated always in strict accordance to the instructions given in this handbook Any changes or modifications to this product t...

Page 49: ...oduct This license may be transferred only in connection with this product The use of this software includes solely the permanent or temporary complete or partial copying of the software by means of loading displaying executing transmitting or saving for the purpose of executing the commands and data it contains or of observing examining or testing the functions of the software The customer may no...

Page 50: ...voice You are responsible for any loss or damage to the product resulting from such transportation Wacom s sole obligation and entire liability under this warranty shall be at Wacom s option either the repair or the replacement of product or parts thereof that prove defective and that were returned within the applicable Warranty Period Wacom shall have no responsibility to repair or replace the pr...

Page 51: ... this warranty Rather this warranty affords the purchaser rights in addition to those indicated in the present text This limited warranty shall apply if the seller s corporate domicile is in the European Union or in Iceland Norway Jersey Switzerland Russia the Ukraine Rumania Bulgaria Croatia Serbia Tunisia Turkey Syria the Lebanon Jordan Israel Egypt the United Arab Emirates Iran or South Africa ...

Page 52: ... your PenPartner2 pen on the tablet the screen cursor will jump to the same corresponding point on the screen This is known as absolute positioning and is the default setting for the pen Absolute positioning PEN MODE allows you to position the screen cursor without having to first find it and then slide it across the desktop See also Mouse Mode Pixel The smallest unit of measure on your monitor sc...

Page 53: ... obtaining 42 Environmental conditions 43 Eye hand coordination exercise 17 Features pen 8 tablet 8 Force Proportions 30 Functions button 24 General problems troubleshooting 36 Getting started 6 Holding the pen 11 Interference radio and television 47 Manual about 4 Mapping to multiple monitors 29 Ordering parts and accessories 46 Overview control panel 20 Parts and accessories ordering 46 Pen clic...

Page 54: ...9 screen area 31 storing 43 tablet area 32 testing 35 tracking 28 working with 18 Tablet area mapping 30 Technical support options 41 Testing tablet 35 Tip feel customizing 21 Tool buttons customizing 23 Tracking tablet 28 Troubleshooting 34 general problems 36 Windows specific problems 39 Uninstalling software 44 Windows specific problems troubleshooting 39 Work area setting up 9 ...

Page 55: ...cific Office Otone Machi Kitasaitama Gun Harmony Tower 18F 1 32 2 Hon Cho Saitama 349 1148 Nakano Ku Tokyo 164 0012 Japan Japan Telephone General 81 0 480 78 1213 Telephone General 81 3 5309 1513 Fax 81 0 480 78 1217 Fax 81 3 5309 1514 Wacom China Corporation Wacom Digital Solutions Co Ltd Room 611 CNT MANHATTAN BUILDING Gangnam Telepia B D 9th Fl 662 18 No 6 Chaoyangmen Bei Road Beijing China 100...

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