Troubleshooting
W Box Technologies products are designed to function trouble-
free. Most problems that occur are due to simple issues. If you
have trouble, please check the list of simple fixes below.
Six Steps of Regular Troubleshooting Routine.
1.
Power:
Make sure all devices are powered on. (source,
splitter, display devices)
2.
Indicator:
Make sure LED indicators of splitter are normal
according to user manual.
3.
Devices:
Make sure picture can be shown normally when
connecting source to display devices directly.
4.
Cable:
Plug in and out HDMI cable or change another HDMI
cable. For 4K@30Hz or 1080P, HDMI cable should be less
than 10m, for 4K@60Hz, HDMI cable should be less than 3m.
Standard HDMI 2.0 cable is needed.
5.
EDID:
Because of the rotary switch for MIX EDID function,
there are multiple video and audio output status, please do as
the EDID Management section mentioned to make the
monitors work properly.
6.
Compatibility:
Please test other source and display devices
to determine whether it is a compatibility issue.
Typical question
How to deal with video flash or cut off during the installation?
•
Verify that all the indicators are solid on. If not, please check if
the power adapter or HDMI cables are well connected.
•
Verify that the display devices work properly and that the
source device has normal signals output.
!
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