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Troubleshoot your problem by using the chart below. If the freezer still does not 
work properly, contact W Appliance Co. customer service center or the nearest 
authorized service center. Customers must never troubleshoot internal components. 

TROUBLESHOOTING

TROUBLESHOOTING & WARRANTY

TROUBLE

POSSIBLE CAUSE

POSSIBLE REMEDY

Freezer does not
work

 

A.  Unit is not plugged in or is 

loose

B.  Fuse has blown or is 

defective

C.  Wall power socket is 

defective

 

A.  Plug in the freezer
B.  Check fuse, replace if 

necessary

C.  To be corrected by a 

The food is too warm 

A.  Temperature is not properly 

adjusted

B.  Top lid was open for an 

extended period

C.  A large quantity of warm 

food was placed in the 
freezer within the last 24 
hours

D.  The freezer is near a heat 

source

A.  Set the temperature control 

dial to a cooler setting 

B.  Open the top lid only as 

long as necessary. Check 
door gasket for proper seal

C.  Set the temperature control 

dial to a colder setting 
temporarily

D.  Please look in the 

“Protection From Heat and 
Moisture” section

Heavy build-up of frost, 
possibly also on the top 
lid seal

NOTE:

 This is normal

during high humidity
periods. Frequent door
openings will also cause
heavy frost buildup

A.  Top lid seal is not air-tight

A.  Carefully warm the leaking 

sections of the top lid 
gasket with a hair dryer (on 
a cool setting). At the same 
time, shape the warmed top 
lid seal by hand such that it 
sits correctly

Popping or cracking 
sounds

A.  When compressor comes 

on

A.  This is a normal sound of 

condenser coils

Freezer door does not 
shut properly

A.  Possible blockage from 

food containers or baskets.

A.  Ensure nothing is blocking 

the door

Freezer has an odor

A.  Foods not properly sealed
B.  Interior needs cleaning

A.  Removed any contaminated 

foods 

B.  Please refer to “Cleaning 

and Care” section

Summary of Contents for Commercial COOL CCF35WA

Page 1: ...zer Keep them for further reference 2 Record in the space below the SERIAL NO found on the nameplate on your freezer and retain this information for future reference SERIAL NO Please save sales receip...

Page 2: ...duct _____________________________ Model number _____________________________ Serial number _____________________________ Date of purchase CONTENTS PRODUCT REGISTRATION SAFETY INFORMATION Important Sa...

Page 3: ...eplaced with like components and servicing shall be done by factory authorized service personell so as to minimize the risk of possible ignition due to incorrect parts or improper service 6 Do not use...

Page 4: ...s you can 10 This freezer should not be recessed or built in in an enclosed cabinet It is designed for freestanding installation only 11 Do not operate your freezer in the presence of explosive fumes...

Page 5: ...uctions are not completely understood 2 You are unsure that the appliance is properly grounded 3 You have any questions about the grounding or electrical instructions POWER SUPPLY CORD 1 Avoid the use...

Page 6: ...zer should be placed must be flat hard solid and even The freezer should not be placed on any soft material such as foam plastic etc 6 The following are recommended minimum clearances around the freez...

Page 7: ...s etc STARTING YOUR NEW FREEZER 1 After cleaning your freezer thoroughly Wipe the outside with a soft dry cloth the interior with a clean moist cloth 2 Insert the power supply cord into the electrical...

Page 8: ...wer to the unit NOTE Wait 3 5 minutes before restarting if you unplug the freezer The unit may fail to operate properly if restarted too quickly If the ambient temperature is too high the freezer may...

Page 9: ...punctured coil will void the warranty Unplug the unit Remove the drain plug from the inside of the freezer Defrosting usually takes a few hours To defrost faster keep the door open For draining place...

Page 10: ...olution to wipe down your freezer Rinse with clean warm water and dry with a soft cloth Do not use harsh chemicals abrasives ammonia chlorine bleach concentrated detergents solvents or metal scouring...

Page 11: ...per towels This will interfere with cold air circulation making the freezer Organize food to reduce door openings and extended searches Remove as many items as needed at one time and close the door as...

Page 12: ...QUALIFIED TECHNICIAN DO NOT TRY TO ADJUST OR REPAIR THE FREEZER YOURSELF IMPORTANT DO NOT RETURN THIS PRODUCT TO THE STORE If you have a problem with this product please contact the W Appliance Co Cu...

Page 13: ...l to a cooler setting B Open the top lid only as long as necessary Check door gasket for proper seal C Set the temperature control dial to a colder setting temporarily D Please look in the Protection...

Page 14: ...repair or replacement 14 Service calls to instruct you how to use your product 15 Service calls to repair or replace the house fuse reset the circuit breaker or correct the wiring in the house REPAIR...

Page 15: ...Page 15 MEMO...

Page 16: ...2019 W Appliance Company All Rights Reserved 042919...

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