vYSoo MR600, User Manual, Page: 66 / 75

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Appendix B Troubleshooting
B
Q4: What can I do if I forgot my password?
Ans: If y ou forgot your password, y ou must re set your rou ter. Unfortunately th is pr ocess wil l change a ll yo ur
settings back to t he factory defaults. To reset the router, locate the reset button (hole) on the rear pan el of
the unit. With the rou ter powered on, use a paperclip to hold the button down for 10 seconds. Release the
button and the router will g o throug h its r eboot proc ess. Wait abou t 3 0 seco nds to access the rou ter. Th e
default IP address is 192.168.1.1. When logging in, the username is admin and the password is admin.
Q5: I am unable to access the Configuration Menu when I use my computer to configure the router.
Why?
Ans: It is reco mmended that y ou use an Ethernet con nection to co nfigure the M obile R outer. En sure that the
Ethernet LE D on the Mob ile Router is O N. If the LE D i s n ot ON, c heck t o see if t he ca ble for the E thernet
connection is securely inserted.
Note: Ensure that the IP Address is in the same range and subnet as the Mobile Router.
The IP Ad dress of the Mobile Router is 19 2.168.1.1. All the computers on the network must have a
unique IP Add ress w ithin the s ame r ange (e.g., 192. 168.1.x). An y c omputers t hat ha ve i dentical IP
Addresses wil l not be visib le on the ne twork. All computers mu st a lso have th e sam e subn et m ask
(e.g., 255.255.255.0).
Do a Ping test to make sure that the Mobile Router is responding.
• Go to Start > Run. Type cmd Press Enter Type ping 192.168.1.1.
A successful ping shows four replies.
Note: If y ou have chang ed the defau lt I P Address, ensu re you ping th e correct IP Ad dress a ssigned to th e
Mobile Router.
Ensure th at your Ether net Adapte r i s wo rking pr operly, and that al l network dr ivers ar e ins talled
properly.
Q6: I am unable to achieve a wireless connection. Why?
Ans: If your wireless client can not link with Mobile Router. You may need an Ethernet connection to troubleshoot
the Mobile Router. Please follow the below step to find out solution
Step 1: If you have enabled Encryption on the Mobile Router, you must also enable encryption on all wireless
clients in order to establish a wireless connection.
Step2: There are WEP/WAP/WPA2 three different kinds encryption settings. Ensure that the encryption type
and key are the same for both the Mobile Router, and your Wireless Client.
Step3: Ensure that the SSID (Service Set Identifier) on the Mobile Router and the Wireless Client are exactly
the same. If they are not, your wireless connection will not be established.
Step 4 : Move the Mobile R outer a nd th e wirel ess c lient in to t he sa me ro om, an d the n te st the wirel ess
connection.
Step 5: Disable all security settings such as WEP, and MAC Address Filter.
Step 6: Turn off the Mobile Router and the client. Turn the Mobile Router back on again, and then turn on the
client.
Step 7: Ensure that the LED indicators are i ndicating normal activity. If not, ensure that the AC power and
Ethernet cables are firmly connected.
Step 8 : En sure that t he IP Address, su bnet ma sk, gateway and DNS settings are correctly entered for the
network.
Step 9: If you are using 2.4GHz cordless phones, X-10 equipment, or o ther home security systems, ceiling
fans, or lig hts, your wirele ss conn ection may de grade dr amatically, o r drop altogether . T o a void
interference, change the Channel on the Mobile Router, and all devices in your network.
Step 10: Keep your product at least 3-6 feet away from electrical devices that generate RF noise. Examples
include: microwaves, monitors, electric motors, and so forth.
Mobile Router
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