When requesting technical support, please provide the following information:
•
Serial number, complete model name, and model number of your video eyewear.
•
Make and model number of the audio video device being used.
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The name of any video content related to your support needs.
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Detailed explanation of the symptoms you are experiencing.
Note:
Vuzix manufactures several models of eyewear, often with similar number sequences and
model series name. As an example a “1200” could refer to no less than 6 different models and
“STAR” could refer to 4 very different models. Please provide the complete model name, such
as the “STAR 1200XLD” when seeking technical assistance or referencing your product..
