38
VULCAN GAS MAINS PRESSURE
WATER HEATER WARRANTY – AUSTRALIA ONLY
GAS WATER HEATER 648 SERIES 135, 170 MODELS
1.
THE VULCAN WARRANTY – GENERAL
1.1
This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street,
Rydalmere New South Wales, the manufacturer of Vulcan mains pressure water heaters.
1.2
Rheem offer a trained and qualified national service network who will repair or replace
components at the address of the water heater subject to the terms of the Vulcan warranty.
Rheem Service, in addition can provide preventative maintenance and advice on the operation of
your water heater. The Rheem Service contact number is available 7 days a week on 131031
with Service personnel available to take your call from 8am to 8pm daily (hours subject to
change).
1.3
For details about this warranty, you can contact us on 131031 or by email at
(not for service bookings).
1.4
The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to
water heaters manufactured after 1st November 2011.
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what is
covered by it will apply to water heaters manufactured after the date specified in the subsequent
version.
2.
TERMS OF THE VULCAN WARRANTY AND EXCLUSIONS TO IT
2.1
The decision of whether to repair or replace a faulty component is at Rheem’s sole discretion.
2.2
If you require a call out and we find that the fault is not covered by the Vulcan warranty, you are
responsible for our standard call out charge. If you wish to have the relevant component repaired
or replaced by Rheem, that service will be at your cost.
2.3
Where a failed component or cylinder is replaced under this warranty, the balance of the original
warranty period will remain effective. The replacement does not carry a new Vulcan warranty.
2.4
Where the water heater is installed outside the boundaries of a metropolitan area as defined by
Rheem or further than 25 km from either a regional Rheem branch office or an Accredited
Rheem Service Agent's office, the cost of transport, insurance and travelling between the nearest
branch office or Rheem Accredited Service Agent’s office and the installed site shall be the
owner’s responsibility.
2.5
Where the water heater is installed in a position that does not allow safe or ready access, the
cost of that access, including the cost of additional materials handling and/or safety equipment,
shall be the owner’s responsibility. In other words, the cost of dismantling or removing
cupboards, doors or walls and the cost of any special equipment to bring the water heater to floor
or ground level or to a serviceable position is not covered by this warranty.
2.6
This warranty only applies to the original and genuine Vulcan water heater in its original installed
location and any genuine Vulcan replacement parts.
2.7
The Vulcan warranty does not cover faults that are a result of:
a)
Accidental damage to the water heater or any component (for example: (i) Acts of God such
as floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
