Troubleshooting
Problem
Remedy
Power won’t turn on
Recharge the wireless headphones
The batteries will not charge
Confirm that computer is ON.
Confirm that computer is not in power-saving mode.
Confirm that accessory micro-USB cable is securely connected to
both the wireless headphone and computer.
Can’t perform pairing
Place the wireless headphones and bluetooth device closely
together when performing pairing
Can’t perform bluetooth connection
Confirm that power is turned on for both wireless headphones and
bluetooth device.
Confirm that bluetooth function is turned ON in the device you are
connecting to
No sound when playing music
Confirm that power is turned on for both wireless headphones and
bluetooth device.
Confirm that connection with bluetooth device is set for profile
A2DP.
Confirm that the connected music playback device is set for PLAY.
Confirm that sound volume controls on both wireless headphones
and music playback device are set to appropriate levels.
Sound is distorted when playing music
Check that no other devices utilizing the 2.4GHz wavelength are
nearby, and that no obstructions black the signal path.
Can’t use the hands-free operation
Confirm that wireless headphones and bluetooth device are
connected using the profile HFP or HSP. If connection that to the
bluetooth device is in profile A2DP, it may be necessary to change
connection profiles(depending on the specifications of the bluetooth
device).
Communication distance is short, sound is garbled. Check that no other devices utilizing the 2.4GHz
wavelength(including microwave ovens, wireless radios, etc.) are
nearby. and that no obstructions block the signal path.