TROUBLESHOOTING
Please note that if you try to insert or remove a Smartridge™ without first
turning the unit
OFF,
you may experience a malfunction. If this happens,
and the unit does not respond to pressing the
ON / OFF / RESTART
buttons, disconnect the AC adaptor from the main unit or remove the
batteries. Then, reconnect the adaptor, or reinstall the batteries. If the
unit still does not respond, press the
RESET
button at the bottom of the
unit, using a pen.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
• The name of your product or model number (The model number is
typically located on the back or bottom of your product.)
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
If you wish to buy additional joysticks for your
V.Smile™ TV Learning
System
, please visit us online, or contact our Consumer Services
Department.
Internet: www.vtechkids.com
Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
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