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Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase
(“Consumer” or “you”) that the Product and all accessories provided in the sales package
(“Product”) are free from defects in material and workmanship, pursuant to the following
terms and conditions, when installed and used normally and in accordance with the
Product operating instructions. This limited warranty extends only to the Consumer for
Products purchased and used in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and
workmanship during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair
or replace at VTech’s option, without charge, a Materially Defective Product. If we repair
the Product, we may use new or refurbished replacement parts. If we choose to replace
the Product, we may replace it with a new or refurbished Product of the same or similar
design. We will retain defective parts, modules, or equipment. Repair or replacement of
the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired
or replacement Products to you in working condition. You should expect the repair or
replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE () YEAR from the date of
purchase. If VTech repairs or replaces a Materially Defective Product under the terms
of this limited warranty, this limited warranty also applies to the repaired or replacement
Product for a period of either (a) 0 days from the date the repaired or replacement
Product is shipped to you or (b) the time remaining on the original one-year warranty;
whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
Product that has been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect, inundation,
fire, water or other liquid intrusion; or
Product that has been damaged due to repair, alteration or modification by anyone
other than an authorized service representative of VTech; or
Product to the extent that the problem experienced is caused by signal conditions,
network reliability, or cable or antenna systems; or
Product to the extent that the problem is caused by use with non-VTech accessories; or
Product whose warranty/quality stickers, product serial number plates or electronic
serial numbers have been removed, altered or rendered illegible; or
Product purchased, used, serviced, or shipped for repair from outside the United
States of America or Canada, or used for commercial or institutional purposes
(including but not limited to Products used for rental purposes); or
Product returned without a valid proof of purchase (see item below); or
Charges for installation or set up, adjustment of customer controls, and installation or
repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service,
visit
our website at
www.vtechcanada.com
or call
1 (800) 267-7377
.
NOTE:
Before calling for service, please review the user’s manual - a check of the
Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during
transit and transportation and are responsible for delivery or handling charges incurred
in the transport of the Product(s) to the service location. VTech will return repaired
or replaced Product under this limited warranty. Transportation, delivery or handling
charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit.
If the Product failure is not covered by this limited warranty, or proof of purchase does
not meet the terms of this limited warranty, VTech will notify you and will request that you
authorize the cost of repair prior to any further repair activity. You must pay for the cost
of repair and return shipping costs for the repair of Products that are not covered by this
limited warranty.
What must you return with the Product to get warranty service?
Return the entire original package and contents including the Product to the VTech
service location along with a description of the malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) identifying the Product purchased
(Product model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It
supersedes all other written or oral communications related to this Product. VTech
provides no other warranties for this Product. The warranty exclusively describes all of
VTech’s responsibilities regarding the Product. There are no other express warranties.
No one is authorized to make modifications to this limited warranty and you should not
rely on any such modification.
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