16
Troubleshooting
Please contact the technical support of the network provider for further information.
This telephone is not equipped with a grounding function! Therefore some of the functions may be limited when used in PBX systems.
Customer Helpline
For technical support, please call VTech Technical Inquiry Hotline Tel: 852-2667 7433.
REGISTRATION FAILED appears on the
handset.
• Only one handset can be registered at a time. If you have multiple handsets to register, please
follow the instructions on page 10 for the first handset. Once a handset has been successfully
registered, repeat the steps for each handset that needs to be registered.
• Make sure that the telephone base and handset(s) are in idle mode when registering a
handset.
• Follow the steps on page 16 for the common cure for electronic equipment, then try again to
register a handset.
Common cure for electronic
equipment.
• If the telephone is not responding normally, put the handset in the telephone base or charger.
If it does not respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery pack on the handset.
• Wait a few minutes before connecting power to the telephone base.
• Re-install the battery pack and place the handset in the telephone base or charger.
• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to
take place.
