VTech Kidizoom camera Connect, Parents' Manual, Page: 29 / 32

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Flickering
in recorded
video
• Check if the Indoor Light Frequency setting is
correct.
• Avoid having both sunlight and indoor lighting
appear at the same time in your video
composition.
Multicoloured
dots appear in
Green Screen
Studio videos
• Check if the
Green Screen
cloth is evenly lit.
• Check if there are any wrinkles in your
Green
Screen
cloth setup.
• Check if the colour of the room lighting is too
warm or too cool. Try to change to a location
with cool white colour temperature lighting.
• Try adjusting your Green Screen Detection
Setting by pressing the Star button while filming.
Memory
card can’t be
detected
• Check if the memory card is correctly inserted.
• Check to see if the memory card is the
supported type. The camera only supports
microSD or microSDHC card.
• Check to see if the file system of your memory
card is FAT or FAT32. The
KidiZoom
®
Studio
camera does not support NTFS or exFAT file
systems. Be sure to back up all important data
from your memory card and format it in either
the FAT or FAT32 file system before using in
your
KidiZoom ® Studio.
Can’t view the
downloaded
video or photo
files
Check if the downloaded files are in the correct
directory on the
KidiZoom ® Studio
. Photos should
be put in the DOWNLOAD/PHOTO folder, and
videos should be put in the DOWNLOAD/VIDEO
folder.
KidiZoom ® Studio
only supports these formats:
Photos in Standard Baseline JPEG, and videos
in AVI (Motion JPEG) created by the
KidiZoom ®
Studio
camera.
If the problem persists, please contact our Consumer Services
Department and a service representative will be happy to help you.
5318 UK IM.indd 29 04/28/2020 17:13:26