VTech ia5865 User Manual Download

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Table of contents

Parts checklist 1

Parts checklist for ia5865/ia5870 1

Parts checklist for ia5878/ia5884 2

Parts checklist for ia5882/ia5890 3

Installation 4

Choose location 4

Connect power and telephone line cords 4

Install handset battery 5

Wall mounting bracket installation 6

Desk/table bracket installation 6

If you subscribe to DSL service 7

Belt clip 7

Check for dial tone 8

Charge the handset battery 8

Language 8

Set the dial mode 8

Set handset date and time 9

Handset ringer style 9

Set ringer volume 9

Telephone operation 10

Handset layout 10

Telephone base layout 11

Handset operation 12

Telephone base operation 14

Temporary tone dialing 15

Call transfer 15

Headset jack 17

Operating range 17

Directory 18

Store a directory entry 18

Chart of characters 19

Edit a directory entry 20

Delete a directory entry 20

Move a directory entry into speed dial 21

Dial a number from the directory 21

Speed dial 22

Store a speed dial entry 22

Edit a speed dial entry 23

Delete a speed dial entry 24

Dial a speed dial number 24

Reassign locations in speed dial 24

Caller ID 25

About call history (caller ID) 26

Review call history 26

Delete records from call history 27

Dial a displayed number 27

Store a call history record in the directory 27

Display screen messages 28

Answering system operation 29

Audible indicators 29

Setting the clock 29

Record your announcement 30

Review your announcement 30

Delete your announcement 31

Setup the answering system 31

Listen to, save & delete messages 33

Call screening/intercept 33

Record a memo 33

Answering system operation - remote access 35

Accessing the answering system remotely 35

Summary of Contents for ia5865

Page 1: ...nge 17 Directory 18 Store a directory entry 18 Chart of characters 19 Edit a directory entry 20 Delete a directory entry 20 Move a directory entry into speed dial 21 Dial a number from the directory 21 Speed dial 22 Store a speed dial entry 22 Edit a speed dial entry 23 Delete a speed dial entry 24 Dial a speed dial number 24 Reassign locations in speed dial 24 Caller ID 25 About call history call...

Page 2: ... messages 37 Battery information 38 Battery care and performance 38 Replacing the handset battery 38 Troubleshooting 39 Maintenance 49 Limited Warranty 49 Important safety instructions 51 FCC ACTA and IC regulations 52 The RBRC seal 53 Technical specifications 54 Index 55 ii ...

Page 3: ...to install and operate your new VTech phone Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich product You can also visit our website at www vtechphones com for support shopping and everything new at VTech In Canada please visit www vtechcanada com iii ...

Page 4: ...s on the web at www vtechphones com or call us at 1 800 595 9511 In Canada go to www vtechcanada com or call us at 1 800 267 7377 Parts checklist for ia5865 ia5870 Important Please read the Important safety instructions on page 51 before using this telephone Telephone base with wall mounting desktop bracket Handsets 2 Charger Batteries 2 Belt clips 2 Charger power adapter Telephone line cord Base ...

Page 5: ...lips 3 Batteries 3 User s manual To purchase replacement batteries visit us on the web at www vtechphones com or call us at 1 800 595 9511 In Canada go to www vtechcanada com or call us at 1 800 267 7377 Telephone base with wall mounting desktop bracket Handsets 3 Chargers 2 Batteries 3 Belt clips 3 Charger power adapters 2 Telephone line cord Base power adapter User s manual SELECT Battery compar...

Page 6: ...3 Belt clips 4 Batteries 4 User s manual To purchase replacement batteries visit us on the web at www vtechphones com or call us at 1 800 595 9511 In Canada go to www vtechcanada com or call us at 1 800 267 7377 Telephone base with wall mounting desktop bracket Handsets 4 Chargers 3 Batteries 4 Belt clips 4 Charger power adapters 3 Telephone line cord Base power adapter User s manual SELECT Batter...

Page 7: ...to hold the plug in place if it is plugged into a ceiling or an under the table cabinet outlet 1 2 Installation Connect power and telephone line cords Modular telephone jack Standard electrical outlet Choose location For maximum performance of your cordless telephone system 1 Choose a central location for your telephone base 2 Install your telephone base and extension handset away from electronic ...

Page 8: ...with the socket pins in the handset battery compartment matching the red and black wires to the color coded label Snap the plug into place Put the battery into the compartment b Place the battery in the compartment with the wires tucked inside c Place battery compartment cover by sliding it upward until it clicks into place d The battery may have enough power for short calls For best performance p...

Page 9: ...n tabs of the bracket into place To remove the bracket press both upper portion tabs firmly inward and pull the bracket upward until it is released from the grooves First insert the lower portion tabs of the wall mounting desktop bracket into the lower grooves in the telephone base then snap the upper portion tabs of the bracket into place Mount the telephone base on the wall by positioning it so ...

Page 10: ...experiencing interference during conversations and or your caller ID features aren t functioning properly install a DSL filter to the telephone line between the telephone base and the telephone line jack Contact your DSL provider to obtain a DSL filter Belt clip optional Installation To remove To attach Telephone line cord DSL filter for DSL users To single telephone jack RJ11C ...

Page 11: ...ime Language Press PROG then press or until LANGUAGE is displayed Press SELECT The current setting blinks Press or until the screen displays the correct language English Espanol or Francais Press SELECT to save your selection Set the dial mode If you have touch tone service the phone is ready to use as soon as the battery is charged If you have pulse rotary service you ll need to change the dial m...

Page 12: ...LECT Handset ringer style You can select from four different handset ringer styles or turn the ringer off 1 With the handset in idle off mode press PROG 2 Press or until the screen displays RINGER and current setting 3 Press SELECT The current setting blinks and you will hear a sample of the ring 4 Press or to select RINGER 1 2 3 4 or OFF You will hear a sample of each ring tone 5 Press SELECT to ...

Page 13: ...www vtechphones com 10 Telephone operation Handset layout 1 TALK 2 FLASH 3 CHAN channel 4 REMOVE 5 Answer a call 6 CID VOL VOL 7 SELECT 8 OFF 9 REDIAL PAUSE 10 PROG program 1 2 3 4 5 6 8 7 9 10 SELECT ...

Page 14: ...lephone operation Telephone base layout 11 CHARGE IN USE 12 Message window 13 ANS ON OFF 14 PLAY STOP 15 REPEAT 16 SKIP 17 DELETE X 18 VOL 19 CLOCK 20 SETUP 21 ANNC announcement 22 RECORD 23 FIND HANDSET 11 13 17 15 16 14 18 19 20 21 22 23 12 ...

Page 15: ...charger to end your call Answering Calls Press any key to answer a call except OFF or FLASH During a call press TALK FLASH to receive an incoming call if call waiting is activated CHAN Press CHAN REMOVE to switch to a clear channel while on a call REMOVE When viewing the call log press to delete the current record displayed While handset is in idle mode press and hold to delete all records in the ...

Page 16: ... to display directory entries While entering names press twice to add a space SELECT Press to confirm an entry of operation or to select highlighted item from menu OFF During a call press to hang up While using menu press to cancel an operation or exit the menu display REDIAL PAUSE Press to view redial number Press it again to delete the redial number Press to insert a dialing pause while entering...

Page 17: ...ecorded in the mailbox ANS ON OFF Set the answering machine to answer an incoming call PLAY STOP Play back recorded messages in mailbox Stop the playback of message REPEAT Repeat or playback the previous message during playback or as a parameters setting in the SETUP mode SKIP Skip forward a message during playback or move to the next setting in SETUP mode DELETE Delete individual or all the messa...

Page 18: ...e dialing If you have pulse rotary dialing you can change from pulse dialing to touch tone dialing during a call by pressing TONE This is useful if you need to send touch tone signals for access to telephone banking or long distance services 1 Press TONE when handset is off hook or on a call 2 Dial the number 3 After you hang up the phone automatically returns to pulse dialing Only one handset can...

Page 19: ...tion handset will ring and show 2 Enter the destination handset number you want to transfer 3 Press TALK FLASH on the destination handset to answer the transferred call HS1 will return to the idle mode ENTER 1 3 ENTER 1 4 TRANSFERRED CALL TRANSFERRED CALL Telephone operation If HS2 cannot be found HS1 will generate an error tone and continue the call automatically Before HS2 answers HS1 can press ...

Page 20: ...rove reception move closer to the base If you move out of range without pressing OFF your phone will be left off the hook To hang up properly walk back into range periodically pressing OFF To purchase a headset visit us on the web at www vtechphones com or call us at 1 800 595 9511 In Canada go to www vtechcanada com or call us at 1 800 267 7377 Headset jack You can use this telephone handsfree wh...

Page 21: ... backspace and make corrections Press redial pause to store a pause for example a P will be shown if necessary OR Press redial pause to display the last number up to 24 digits dialed from this handset 6 Press SELECT or prog The screen displays DISTINCT RING and the current setting 7 Press or to choose Y yes if you wish the phone to alert you to calls from this number by changing to a distinctive r...

Page 22: ...l sound if you try to enter more than 15 characters Press then press CHAN REMOVE to backspace and make corrections press to advance or press it twice to add a space Characters by number of key presses Dial key Once Twice 3 times 4 times 5 times 6 times 1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 Directory ...

Page 23: ...tinctive ring setting 5 Press SELECT to save the edited information Delete a directory entry 1 Press The screen displays DIRECTORY 2 Press or to scroll alphabetically through entries stored in directory OR Press the dial pad key for the first letter of the entry you want to delete 3 When the screen displays the entry you want to delete press SELECT Then press or until ERASE flashes SPEED EDIT ERAS...

Page 24: ...ys the entry you want to move press SELECT Then press or until SPEED flashes 4 Press SELECT The screen displays ENTER 1 9 5 Press the key 1 9 to move this entry from the normal directory to the speed dial memory and assign the memory location You ll hear a confirmation beep A memory location number 1 through 9 will be displayed with this entry Dial a number from the directory 1 Press The screen di...

Page 25: ...r until the screen displays SPEED DIAL 2 Press SELECT The screen displays ENTER 1 9 3 Press the key 1 through 9 to assign the speed dial location this number will be stored The screen displays ENTER NAME 4 Using the chart below enter up to 15 characters for the name you are storing An error tone will sound if you try to enter more than 15 characters Press then press CHAN REMOVE to backspace and ma...

Page 26: ...og to confirm If you chose Y in step 8 a will be displayed with the entry Edit a speed dial entry 1 Press and hold the speed dial location key 1 9 of the entry you wish to edit 2 When the screen displays the entry you want to edit press SELECT Then press or until EDIT flashes 3 Press SELECT The screen displays the name and number The cursor appears at the beginning of the name Press CHAN REMOVE to...

Page 27: ...ation beep Dial a speed dial number 1 Press and hold the speed dial location key 1 9 of the entry you wish to dial 2 Press TALK FLASH to dial the displayed memory number Reassign locations in speed dial 1 Press and hold the speed dial location key 1 9 of the entry you wish to reassign 2 When the screen displays the entry you want to reassign press SELECT Press or until SPEED flashes 3 Press SELECT...

Page 28: ... as separate services you may need combined service You have only caller ID service or only call waiting service You don t subscribe to any caller ID or call waiting services You can use this product with regular caller ID service and you can use this product s other features without subscribing to either caller ID or combined caller ID with call waiting service There are fees for caller ID servic...

Page 29: ...r right corner indicating the party has called more than once Review call history 1 Press CID to view call history 2 Press or to scroll through records in call history Date of call Caller s telephone number Caller s name If you answer a call before the information appears on the screen it will not be in the call history Press OFF at any time to exit call history Each handset s call log is independ...

Page 30: ...or without the area code or with or without the 1 Dial a displayed number 1 Locate the record in call history that you want to dial 2 Although the call log entries you receive are 10 digits the area plus the 7 digit number in some areas you may need to dial only the seven digits or a 1 plus the seven digits or a 1 plus the area code plus the seven digits You can change the number of digits that yo...

Page 31: ...r a confirmation beep If you choose Y in step 7 a will be displayed with the directory entry Screen displays When PRIVATE CALLER The other party is blocking name and or number information UNKNOWN CALLER Yourphonecompanyisunabletoreceiveinformation about this caller s name and or number after name This caller has called you more than once Display screen messages Caller ID numbers may appear with an...

Page 32: ...or REPEAT until the system announces the correct hour then press CLOCK The system announces the current minute 6 Press SKIP or REPEAT until the system announces the correct minute then press CLOCK The system announces the current year 7 Press SKIP or REPEAT until the system announces the correct year press CLOCK The system announces the current clock setting and exits the clock menu If you have ca...

Page 33: ...our recorded message 4 Press ANNC to exit the menu Review your announcement 1 Press ANNC until you hear Announcement Press PLAY or press RECORD 2 Press PLAY STOP the system plays the current announcement Announcements less than two seconds in length will not be recorded If the answering system is turned off and you receive calls the phone will ring 10 times then answer and announce Please enter yo...

Page 34: ...etting to change the setting press SKIP OR REPEAT to continue setup press SETUP To set the number of rings before the answering machine picks up the incoming call Two rings four rings six rings and toll saver When set to the toll saver setting the answering system will answer after two rings if there are new messages memos otherwise answers call after four rings Base ringer current setting to chan...

Page 35: ...off You can exit feature setup at any time by pressing PLAY STOP Delete messages To delete a message press DELETE while the message is playing Press and hold DELETE in idle to delete all old messages in idle mode You cannot delete a message until it s been reviewed deleted messages cannot be recovered Message window Play messages Press to play messages Press again to stop playback To increase decr...

Page 36: ...e plays the message window displays the number of the message After playing the last message the system announces End of messages If the system has less than five minutes of recording time left it announces the remaining time Call screening intercept 1 Make sure the answering system is on and set the message playback volume control above level 1 so you can hear the caller s message 2 If you decide...

Page 37: ...r announcement up to 90 seconds 99 flashing Recording time exceeds 99 seconds 1 95 Current message number during old message playing back 1 95 flashing Current message number during new message playing back 1 8 steady for two seconds Indicates volume level selected when pressing the volume up down key 10 99 steady for two seconds Shows the current remote access code ON or OF steady for two seconds...

Page 38: ... up the phone Voice menu The system has voice prompts to help you with remote operations Press 5 to hear the menu while connected remotely to the answering system Remote access commands Function Command Play messages Press 1 to play all messages Press 2 to play new messages If there are no new messages the system plays old messages Repeat a message Press 4 while message is playing Press 4 to repea...

Page 39: ...l not be answered Press 0 again to turn the system back on Turn system on When system is off it answers after 10 rings and announces Please enter your remote access code then press 0 to turn the answering system on End call Press 8 If no key is pressed within five seconds of entering remote access the voice menu will be announced After the voice menu announcement if no key is pressed within 20 sec...

Page 40: ...The battery needs to be recharged SCANNING The handset is changing to another of the 30 channels available OTHER HANDSET ON OR OUT OF RANGE 1 Displays when one handset is on a call and the other handset presses TALK FLASH 2 Displays when base power is off and TALK FLASH is pressed You ll also hear an error tone 3 Displays when an out of range dial fails to connect RINGER OFF The handset ringer is ...

Page 41: ...e indentation and sliding the cover downward If you repeatedly get a low battery indicator even after charging overnight the battery should be replaced To reduce the risk of fire or injury to persons or damage to the telephone read and follow these instructions carefully Charge the battery provided with or identified for use with this product only in accordance with the instructions and limitation...

Page 42: ...jack Unplug the unit s electrical power and remove the battery from the handset Wait for 15 seconds then plug in the battery and plug in the power Allow up to one minute for the cordless handset and base to synchronize Charge the battery in the cordless handset for at least 16 hours Remove and re insert the battery If that still does not work it may be necessary to purchase a new battery pack Disc...

Page 43: ...user s manual The telephone might be malfunctioning Please refer to the Warranty section of this user s manual for further instruction The CHARGE light is off Clean the charging contacts on the cordless handset s and telephone base each month using a pencil eraser or a dry non abrasive fabric Make sure the power adapter and telephone line cords are plugged in correctly and securely Unplug the powe...

Page 44: ...andset in the telephone base for charging Answering machine has picked up a call Handset is on a call Another phone extension is in use There is no dial tone First try all the above suggestions Move the cordless handset closer to the telephone base It might be out of range The telephone line cord might be malfunctioning Try installing a new telephone line cord Disconnect the telephone base from th...

Page 45: ... cause interference to your cordless telephone Try installing your telephone as far away as possible from the following electronic devices wireless routers radios radio towers pager towers cellular telephones digital telephones intercoms room monitors televisions VCRs personal computers kitchen appliances and other cordless telephones Test a working telephone at the telephone jack If another telep...

Page 46: ...our local telephone company charges may apply Eliminate any background noise Noise from a television radio or other appliances may cause the telephone to not dial out properly If you cannot eliminate the background noise first try muting the cordless handset before dialing or dialing from another room in your home with less background noise I hear other calls when using the telephone Disconnect th...

Page 47: ...or plug the telephone or modem surge protector into a different location If this solves the problem re locate your telephone or modem farther apart from each other or use a different surge protector The layout of your home or office might be limiting the operating range Try moving the base to another location preferably a higher location for better reception Disconnect the telephone base from the ...

Page 48: ...e between the telephone base and the telephone line jack Contact your DSL service provider for filter information The system does not receive caller ID or the system does not display caller ID during call waiting Make sure you subscribe to caller ID with call waiting features services provided by the local telephone company The caller may not be calling from an area which supports caller ID Both y...

Page 49: ...nouncement make sure you speak in a normal tone of voice about nine inches from the telephone base Make sure there is no background noise television music traffic etc when recording The answering system does not record message Make sure the answering system is on The messages on the answering system are incomplete If a caller leaves a very long message part of it may be lost when the system discon...

Page 50: ...ys firmly when dialing Troubleshooting Problem Suggestion My cordless handset beeps five times and is not performing normally Make sure the power cord is securely plugged into the telephone base Plug the unit into a different working electrical outlet not controlled by a wall switch Move the cordless handset closer to the telephone base It may be out of range Reset the telephone base by unplugging...

Page 51: ...se or charger 5 Wait for the cordless handset to synchronize its connection with the telephone base Allow up to one minute for this to take place Caller ID entries do not match the numbers I need to dial Although the call log entries you receive are 10 digits the area plus the 7 digit number in some areas you may need to dial only the seven digits or a 1 plus the seven digits or a 1 plus the area ...

Page 52: ... service representative will repair or replace at VTech s option without charge a Materially Defective Product If we repair the Product we may use new or refurbished replacement parts If we choose to replace the Product we may replace it with a new or refurbished Product of the same or similar design We will retain defective parts modules or equipment Repair or replacement of the Product at VTech ...

Page 53: ...kage and contents including the Product to the VTech service location along with a description of the malfunction or difficulty and 2 Include valid proof of purchase sales receipt identifying the Product purchased Product model and the date of purchase or receipt and 3 Provide your name complete and correct mailing address and telephone number Other Limitations This warranty is the complete and ex...

Page 54: ...of fire or electric shock Never spill liquid of any kind on the product 10 To reduce the risk of electric shock do not disassemble this product but take it to an authorized service facility Opening or removing parts of the base or handset other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequ...

Page 55: ...st The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting to a sing...

Page 56: ...may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five The RBRC seal The RBRC Seal on the nickel cadmium battery indicates that VTech Communications Inc is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives when taken out of service within the Un...

Page 57: ...2mm X 41mm Base 160mm X 144mm X 104mm with wall mount Charger 85mm X 78mm X 50mm Weight Handset 130 grams Base 347 grams with wall mount Charger 61grams Power requirements Handset 400mAH Ni Cd battery Base 9V DC 300mA Charger 9V DC 150mA Memory Nine speed dial locations up to 24 digits 15 characters per location Directory 20 memory locations including the nine speed dial entries up to 24 digits 15...

Page 58: ...ions 52 53 H Handset layout 10 Handset operation 12 13 Handset ringer style 9 Headset jack 17 I If you subscribe to DSL service 7 Important safety instructions 51 Index 55 Installation 4 Install handset battery 5 Internet 7 L Language 8 Limited Warranty 49 M Maintenance 49 O Operating range 17 P Parts checklist 1 3 Parts checklist for ia5865 ia5870 1 Parts checklist for ia5878 ia5884 2 Parts check...

Page 59: ... Store a speed dial entry 22 T Technical specifications 54 Telephone base layout 11 Telephone base operation 14 Telephone operation 10 Temporary tone dialing 15 The RBRC seal 53 Troubleshooting 39 V Voice menu 35 Volume 9 12 ...

Page 60: ...H GROUP OF COMPANIES Distributed in the U S A by VTech Communications Inc Beaverton Oregon Distributed in Canada by VTech Telecommunications Canada Ltd Richmond B C Copyright 2007 for VTECH TELECOMMUNICATIONS LTD Printed in China v 06 91 000915 050 100 ...

Page 61: ...User s manual ww w vt e chp h on e s co m Models ia5865 ia5870 ia5878 ia5882 ia5884 ia5890 ...

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