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Appendix
Troubleshooting
The telephone does not receive caller ID or the telephone does not
show caller ID during call waiting.
Make sure you subscribe to caller ID with call waiting features provided by your
telephone service provider.
The caller might not be calling from an area which supports caller ID.
Both your and the caller’s telephone service providers must use equipment
compatible with caller ID service.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack. The filter prevents noise and caller ID problems caused by
DSL interference. Contact your DSL service provider for more information about
DSL filters.
Caller ID entries do not match the numbers I need to dial.
Caller ID service delivers 10 digits (the area code plus the seven-digits number). If
you need to dial something other 10 digits, see page 23 for instructions on changing
the number.
If you dial seven digits for local calls you might want to use the
Home area code
feature (page 8).
NEW VOICEMAIL and shows on the display and the VOICEMAIL light
is flashing and I don’t know why.
Your telephone has voicemail indication that is separate from the built-in answering
system. If
NEW VOICEMAIL
and
appears on the display or the
VOICEMAIL
light
flashes, then your telephone has received a signal from your telephone service provider
that you have a voicemail message waiting for you to retrieve from them. Contact your
telephone service provider for more information on how to access your voicemail.
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail indication. They
are independent features and each alerts you to new messages
differently (page 26). If
you subscribe to voicemail service from your telephone service provider, contact your
telephone service provider for more information on how to access your voicemail.
CONNECTING... shows in the handset screen.
The handset might be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a
working electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug
in the power adapter and completely remove the battery. Replace the battery and
place the cordless handset in the telephone base. Allow up to one minute for the
handset and telephone base to synchronize.
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