VTech ErisTerminal VSP601A User Manual Download Page 50

Page: 50 / 53

Troubleshooting

If you have difficulty with your handset, please try the suggestions below. For

customer service, please contact your distributor or dealer.

General issues
Handset does not work at all (LCD is black)

•

Confirm the battery is installed and charged correctly.

• Place the handset into it’s charger. Ensure the charger is securely plugged

into an outlet not controlled by a wall switch.

• If the battery is completely depleted, it can take up to 10 minutes to charge

the battery before the low battery icon displays on screen.

My caller ID isn’t working.

• Caller ID is a subscription service. Your telephone service provider may

require subscription to this service for this feature to work.

• The caller must be calling from an area that supports caller ID.
• Both your telephone service provider and your caller’s service provider must

use caller ID compatible equipment.

Handset registration is not working

• Place the handset in the charger for a few seconds, remove it and repeat the

registration procedure.

• Ensure the handset is within range of the base station.

Cannot make external calls

• Check if your SIP account is registered (Press

MENU

Status

Line

and

select a line. Check that the status reads

Registered

• You might be out of range of the base station. Try moving closer. If you

see an idle screen with no alerts, then your handset is successfully

communicating with the base station.

Handset does not receive incoming calls

• Ensure that

Do Not Disturb

and

Call Forward All

are turned off.

• Check if your SIP account is registered (Press

MENU

Status

Line

and

select a line. Check that the status reads

Registered

• You might be out of range of the base station. Try moving closer.

Cannot locate handset using base station

• The handset may not be registered.
• If the handset battery is dead or the handset is out of range, the locator tone

will not sound.

Summary of Contents for ErisTerminal VSP601A

Page 1: ...ErisTerminal SIP DECT Base Station and Cordless Handset VSP600A VSP601A User Guide ...

Page 2: ...2 ...

Page 3: ...eshooting information necessary to install and operate your product For customer service or warranty service please contact our regional offices or distributors in the country or region where you purchased your product Please note the serial number of your product which can be found on the bottom of the base station Save your sales receipt and original packaging in case it is necessary to return y...

Page 4: ... product near water such as near a bath tub wash bowl kitchen sink laundry tub or swimming pool or in a wet basement or shower 7 Do not place this product on an unstable table shelf stand or other unstable surfaces 8 Slots and openings in the back or bottom of the base station and handset are provided for ventilation To protect them from overheating these openings must not be blocked by placing th...

Page 5: ...n damaged F If the product exhibits a distinct change in performance 15 Avoid using a telephone other than cordless during an electrical storm There is a remote risk of electric shock from lightning 16 Do not use the telephone to report a gas leak in the vicinity of the leak Under certain circumstances a spark may be created when the adapter is plugged into the power outlet or when the handset is ...

Page 6: ... to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate Then slide the telephone base down on both mounting studs until it locks into place Refer to the full installation instructions in Handset Installation on page 16 in this User Guide 22 CAUTION Keep small metallic objects such as pins and staples away from the handset receiver SAVE THESE INSTR...

Page 7: ...7 Declaration of Conformity Hereby VTech declares that this VSP600A and VSP601A is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC ...

Page 8: ...g the Handset 24 Idle screen 24 Making calls 24 Answering calls 25 Putting a call on hold 26 Switching between two calls 26 Transferring a call 27 Setting up a conference call 28 Listening to messages 29 Using the Directory 30 Using the Call History 32 Using Speed Dial 33 Configuring the Handset 34 Setting do not disturb 34 Setting call forwarding 34 Blocking anonymous calls 35 Dialing anonymously...

Page 9: ... Base Directory 46 Blacklist 48 Security 49 Troubleshooting 50 General issues 50 Technical Specifications 51 Special characters 51 Entering special characters 51 Maintenance 52 Taking care of your telephone 52 GPL License Information 53 GPL code requests 53 ...

Page 10: ...and VSP601A cordless handset is a full featured SIP endpoint business phone system designed to work with popular hosted IP PBX services and on premise SIP PBXs Once you have ordered and configured your PBX service the handset enables you to make and receive calls as you would with any other business phone Up to six cordless handsets can be registered to the base station Each handset provides calli...

Page 11: ...thernet port Front Rear Handset Locator Page button Press to ring the handsets Press and hold to register a handset Power LED Flashes when joining the network or when registering deregistering a handset Steady when power is connected and an IP address is acquired VoIP LED Flashes when registering deregistering a handset Steady when all SIP accounts are registered Off when a SIP account is not regi...

Page 12: ...indicated by the on screen labels TRANSFER Press to start transferring a call MENU SELECT Press to display the main menu Press to select a menu item INT Press to start making an intercom call OFF CANCEL Press to end a call Press to cancel an operation and leave a menu CONF Press to start a conference call TALK Press to start making a call HOLD Press to put a call on hold VOL q CID While in menus p...

Page 13: ...f you are not using PoE install the base station near a power outlet not controlled by a wall switch The base station can be placed on a flat surface or mounted on a wall in a vertical or horizontal orientation Avoid placing the base station too close to Communication devices such as television sets DVD players or other cordless telephones Excessive heat sources Noise sources such as a window with...

Page 14: ...base station to a PoE capable network router or switch use only a compatible VTech power adapter purchased separately from your distributor or dealer 2 The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet To mount the base station on a wall...

Page 15: ...ottom of the base station until the mounting plate clicks into place 4 Check to make sure the plate is secure at top and bottom It should be flush with the base station body 5 Place the base station over the mounting screws 6 Connect power and the Ethernet cable as described in To install the base station Insert tab into slot ...

Page 16: ...andset and charger too close to Communication devices such as television sets DVD players or other cordless telephones Excessive heat sources Noise sources such as a window with traffic outside motors microwave ovens refrigerators or fluorescent lighting Excessive dust sources such as a workshop or garage Excessive moisture Extremely low temperature Mechanical vibration or shock such as on top of ...

Page 17: ...r best performance keep the handset in the charger when not in use The battery is fully charged after 11 hours of continuous charging If the screen is blank you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time When the battery is low the handset shows Low battery and a flashing Battery indicators Battery...

Page 18: ...cing it face forward in the charger The battery icon indicates the charge status as the battery charges IMPORTANT INFORMATION Use only the supplied rechargeable battery or replacement battery model BT164392 You can order a replacement battery from your distributor or dealer If you do not use the handset for a long time disconnect and remove the battery to prevent possible leakage Very low battery ...

Page 19: ...oles on the wall Make sure the space between the two holes is 30 mm Drill two holes in the wall according to the marks 2 If you drill the holes into a stud go to step 3 OR If you drill the holes into an object other than a stud insert the wall anchors not provided into the holes and tap gently on the ends with a hammer until the wall anchors are flush with the wall 3 Insert the screws not provided...

Page 20: ...corded headset You can use this handset hands free when you install any industry standard 2 5 mm corded telephone headset purchased separately Plug a 2 5 mm headset into the HEADSET jack on the side of the handset ...

Page 21: ...nue reading the instructions 6 On the base station press the HANDSET LOCATOR button for at least four seconds then release the button Both LEDs on the base station begin to flash 7 Press the key on the handset to begin registration The screen shows Please wait The process takes up to 10 seconds to complete When the first handset registers it beeps and the screen displays HANDSET 1 If the handset f...

Page 22: ...n the base station press the HANDSET LOCATOR button for at least four seconds then release the button Both LEDs on the base station begin to flash 7 On the handset enter the System PIN and then press SELECT to begin deregistration The default PIN is 0000 The deregistration process takes up to 10 seconds to complete When the handset deregisters it beeps and the screen displays Unregistered Note The...

Page 23: ...dset in its charger To silence the locator page on one handset only press SILENCE Screen icons The following screen icons indicate your phone s current status Icon Status Indicates signal strength from one bar weak to four bars strong Flashes when out of range Indicates battery strength from 1 3 to 3 3 Flashes when empty The ringer is off Headset audio is coming through a headset after the HEADSET...

Page 24: ...nfiguring the Handset on page 34 Making calls You can make calls to any phone number an outside call or you can call another handset an internal call To make an outside call 1 Use the dial pad to enter the desired number Press BACKSP if you enter an incorrect digit 2 If you wish to choose an outgoing line for the call a Press LINE a Press q or p to select the dialing line a Press SELECT 3 Dial the...

Page 25: ...r ANSWER 5 7 LQH QJHOD 0DUWLQ QFRPLQJ DOO 16 5 1 LQH 2Q D FDOO QJHOD 0DUWLQ â ANSWER For incoming calls from an outside number you can also press REJECT to terminate the call If you have multiple incoming calls as indicated by press q or p to select the call you want to answer Internal calls from another handset cannot be rejected but they can be silenced by pressing SILENCE 6 1 QWHUFRP IURP 16 5 ...

Page 26: ...arty puts you on hold you may see the message Held by far end This message depends on compatibility between phones and PBX types and may not always appear You can press END to end the call 1 LQH HOG E IDU HQG To make a new call while on hold 1 When you have a call on hold press the MENU key 2 With New call highlighted press ENTER 17 5 0HQX DOO KLVWRU LUHFWRU 1HZ FDOO 1 LQH 1 â ENTER 3 Enter the nu...

Page 27: ... screen appears 1 LQH 2Q D FDOO 1 6 7 7UDQVIHU WR KDQGVHW SDUW QHZ SDUW â TRANSFER 2 If you wish to transfer to an outside number select A new party Or if you wish to transfer to another handset in your system select A handset party 3 Press SELECT 4 Dial the number to which you want to transfer the call or select the handset to transfer to You can also use a number from a list such as the Director...

Page 28: ...held call 1 If you are on an active call and also have a call on hold press TRANSFER A list of held calls will appear 1 LQH 2Q D FDOO 1 7 1 6 7 7UDQVIHU WR â TRANSFER 2 With the call you want to transfer to highlighted press SELECT The call will be immediately transferred Setting up a conference call You can hold a conference call between yourself and two other parties To set up a conference call ...

Page 29: ...so have a call on hold press CONF A list of held calls will appear 1 LQH 2Q D FDOO 1 7 1 6 7 RQIHUHQFH ZLWK â CONF 2 With the call you want to conference with highlighted press SELECT The conference will begin immediately Setting up a Network Conference A Network Conference is hosted by your service provider and allows multiple parties to join a conference A Network Conference works in a similar w...

Page 30: ...umbers To view a directory 1 From the handset Main Menu press q to scroll to Directory and press SELECT or press p when the phone is idle The Directory menu appears 2 Press p or q to select the directory you wish to view then press REVIEW 3 Press q or p to browse through contacts To call a contact When viewing a directory entry you can call a contact in the following ways 1 Dial the phone number i...

Page 31: ... When you are done press SAVE To edit an entry 1 When viewing the directory entry you wish to edit press MENU 2 With Edit highlighted press SELECT 3 When you are done editing press SAVE To delete an entry 1 When viewing the directory entry you wish to delete press MENU 2 Press q to scroll to Delete and press SELECT 3 Press YES on the delete confirmation screen To delete all entries 1 From the hand...

Page 32: ...ry you can call the entry in the following ways 1 Press DIAL to call the phone number in the entry 2 Revise the phone number to dial before calling a Press MENU b With Edit dial highlighted press SELECT c Edit the number as required then press DIAL To save an entry to a directory 1 Press MENU when viewing a Call History entry 2 Press q to scroll to Save and press SELECT 3 Press p or q to select th...

Page 33: ...or entry 10 press and hold 0 To program a Speed Dial number 1 Press MENU 2 Press q to scroll to Speed dial and press SELECT 3 Press q or p to select an empty slot then press ADD PSW 6SHHG GLDO PSW PSW PSW GLW QWU 1XPEHU 1DPH EF 6 9 â ADD 4 Use the dial pad to enter a name and number then press SAVE To delete or edit existing Speed Dial entries select the entry in the Speed Dial list then press DEL...

Page 34: ...d To turn DND on or off 1 Press MENU 2 Press q to scroll to Features and press SELECT 3 With DND highlighted press SELECT 4 Press p or q to select which line DND should apply to then press SELECT to turn it on or off 5 Press SET to save Note that DND will apply to all handsets assigned the line Setting call forwarding Calls can be forwarded to another phone number always only when busy or after a ...

Page 35: ...press SELECT to turn it on or off 5 Press SET to save Note that Block anonymous will apply to all handsets assigned the line Dialing anonymously When this feature is enabled your phone will make anonymous outgoing calls To dial as an anonymous caller 1 Press MENU 2 Press q to scroll to Features and press SELECT 3 Press q to scroll to Dial as anonyms and press SELECT 4 Press p or q to select which ...

Page 36: ...Press q to scroll to Features and press SELECT 3 Press q to scroll to Call waiting and press SELECT 4 Press p or q to highlight Show alert or Hide alert 5 Press SET Viewing handset status In the Status menu you can view information on the LAN network your phone system is connected to the registration status of your SIP accounts or view the software version of your handset You may need this informa...

Page 37: ...set name You can change the handset name from the default HANDSET To change the handset name 1 Press MENU 2 Press q to scroll to User settings and press SELECT 3 Press q to scroll to Phone rename and press SELECT 4 Press BACKSP to move the cursor back and delete the previous name 5 Enter the new name using the dial pad 6 Press SET when complete Setting the screen brightness You can change the brig...

Page 38: ... Press q to scroll to User settings and press SELECT 3 Press q to scroll to Low batt tone and press SELECT 4 Press SELECT to turn the low battery tone on or off 5 Press SET to save Turning link lost tone on or off 1 Press MENU 2 Press q to scroll to User settings and press SELECT 3 Press q to scroll to Link lost tone and press SELECT 4 Press SELECT to turn the link lost tone on or off 5 Press SET ...

Page 39: ...ng or deregistering your handset You can register or deregister your handset using the handset menu Follow the instructions in Registering the handset to the base on page 21 and Deregistering the handset on page 22 ...

Page 40: ...ss the WebUI 1 Ensure that your computer is connected to the same network as your base station 2 Find the IP address of your base station a When the phone is idle press MENU b Press q to highlight Status and then press SELECT The Status menu appears 17 5 6WDWXV 3URGXFW QIR LQH 1HWZRUN c On the Status menu ensure that Network is highlighted and then press SELECT The Network screen appears 1HWZRUN 3...

Page 41: ... WebUI appears Click topics from the navigation bar at the top of the page and then click the desired setting on the left side of the WebUI to see the page for that setting You view and change settings in two different types of fields drop down lists and entry fields into which you type information For your security the WebUI times out after 10 minutes so if it is idle for that time you must log o...

Page 42: ...address and firmware version Account Status information about your SIP account registration Network information regarding your phone s network address and network connection The System Status page has no settings that you can change You may need some of the status information for troubleshooting purposes ...

Page 43: ...the WebUI header and then click Call Settings in the sidebar You can configure call settings for each account that is available to your phone Click Account 1 Account 2 and so on to select the call settings page for the desired account Call Settings include Do Not Disturb and Call Forward settings You can also set Do Not Disturb and Call Forward using the handset See Configuring the Handset on page...

Page 44: ... call forwarding for all calls on that account Target Number Enter a number to which all calls will be forwarded Enable Call Forward Busy Select to enable call forwarding for calls when you are on another call on that account Target Number Enter a number to which calls will be forwarded when the line is busy Enable Call Forward No Answer Select to enable call forwarding for unanswered calls on tha...

Page 45: ...WebUI language After changing the setting on this page click Save to save General User Settings Setting Description Range Default WebUI Language Sets the language that appears on the WebUI Any language supported by your phone For example English French Spanish etc English ...

Page 46: ...o 200 entries The page also allows you to export your phone s base directory or import a base directory file The export function lets you back up your contacts to your computer The Base directory lists entries on up to 10 pages with 20 entries per page Click Next First Last or a page number to view the desired page of entries Note You can also use the phone menu to manage your base directory entri...

Page 47: ... Entry The Create Base directory Entry page appears 2 Enter the required information At minimum a first and last name are required Setting Description Range Default First Name Enter the appropriate names in these fields n a n a Last Name Ringer Tone Sets a unique ringer tone for calls from this directory entry Auto Tone 1 10 Auto Account Sets the account used when you dial this directory entry Def...

Page 48: ...creating or editing a directory file consult your system administrator To import a base directory file 1 Click Choose File 2 In the Choose File to Upload window navigate to the directory file 3 Click the file and then click Open 4 On the WebUI click Import Export Base directory You can export the directory and save it as an xml file on your computer To export the base directory 1 Click Export 2 At...

Page 49: ...49 Security On the Security page you can change your User Password After changing your password click Save ...

Page 50: ...ider must use caller ID compatible equipment Handset registration is not working Place the handset in the charger for a few seconds remove it and repeat the registration procedure Ensure the handset is within range of the base station Cannot make external calls Check if your SIP account is registered Press MENU g Status g Line and select a line Check that the status reads Registered You might be o...

Page 51: ...MHz Channels 10 Operating temperature 32 122 F 0 50 C AC adapter output voltage Base 5 0 Vdc 800 mA Handset charger 6 0 Vdc 300 mA AC adapter EU UK plug Handset charger Model S004LV0600030 S004LB0600030 manufactured by Ten Pao Industrial Co Ltd Ethernet network port 10 100 Mbps RJ 45 port Handset battery 2 4 V 550 750 mAh Ni MH battery 2 AAA size Special characters Entering special characters When...

Page 52: ...to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your products have a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause seriou...

Page 53: ...and their officers directors employees and representatives VTech Parties from any liability or responsibility relating to such code and you acknowledge that the VTech Parties make no representations with respect to the origin accuracy usability or usefulness of such code and the VTech Parties have no responsibility to you whatsoever concerning the code including without limitation any responsibili...

Search results

Summary of Contents for ErisTerminal VSP601A

Reviews:

Related manuals for ErisTerminal VSP601A

Brands by name

Popular brands

VTech ErisTerminal VSP601A, User Manual

Search results

Summary of Contents for ErisTerminal VSP601A

Reviews:

Related manuals for ErisTerminal VSP601A

Brands by name

Popular brands