VTech ErisStation VCS754A User Manual Download Page 1

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User’s manual

Model: VCS754

Wireless Conference System

ErisStation

businessphones.vtech.com

SIP Conference Phone with Wireless Mics

Summary of Contents for ErisStation VCS754A

Page 1: ...User s manual Model VCS754 BC Wireless Conference System ErisStationTM businessphones vtech com SIP Conference Phone with Wireless Mics ...

Page 2: ...procedures necessary to install and operate your new VTech product Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product For support shopping and everything new at VTech visit our website at http businessphones vtech com ErisStationTM and Orbitlink Wireless TechnologyTM are trademarks of VTech Communications Inc ...

Page 3: ... wall outlet and refer servicing to an authorized service facility under the following conditions 13 When the power supply cord or plug is damaged or frayed 14 If liquid has been spilled onto the product 15 If the product has been exposed to rain or water 16 If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operation...

Page 4: ...se of batteries in a fire They may explode Dispose of used battery according to the information in The RBRC seal 25 Use only the adapter included with this product Incorrect adapter polarity or voltage can seriously damage the product Base unit power adapter Input 100 240V AC 50 60Hz Output 9V DC 1500mA SAVE THESE INSTRUCTIONS iii ...

Page 5: ...ng up a Network Conference 19 Retrieving messages 19 Redialing 20 Muting active calls 20 Temporarily silencing the ringer 20 Locating wireless microphones 21 Using the conference phone as a PC speakerphone 21 Phone Features 22 Using the Features menu 22 Using the Call menu 23 Using the local directory 27 Call history 30 Using Speed Dial 33 Entering speed dial numbers 33 Configuring the Phone 34 Ho...

Page 6: ...aintenance 59 FCC ACTA and IC regulations 60 The RBRC seal 61 California Energy Commission battery charging testing instructions 62 For C ETL compliance only 62 Mesures de sécurité importantes 62 Limited warranty 65 Technical specifications 67 ...

Page 7: ...ns the following items Save your sales receipt and original packaging in the event warranty service is necessary AC power cord Power adapter To purchase any accessories or replacements visit our website at http businessphones vtech com or call 1 888 370 2006 Battery door 4 Quick start guide x4 User s manual Quick start guide x4 x4 Li ion Polymer batteries Phone line cord connector cable Adapter Co...

Page 8: ...ation options and phone setup see the VCS754 Administrator and Provisioning Manual available at http businessphones vtech com When the base unit is powered up the status indicators turn green for about two seconds The AC power cord is intended for a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling or cabinet outlet 1 Plug one en...

Page 9: ...p into the battery compartment 2 Slide the battery door until it clicks into place Note The status indicator on the wireless mic turns orange when charging and turns off when the wireless mic is fully charged 3 Place the wireless mic onto the charging cradle until it is flush Getting Started ...

Page 10: ... allowed by the Federal Communications Commission FCC Even so this wireless mic and base unit can communicate over a certain distance which can vary with the locations of the base unit and wireless mic the weather and the layout of your office When the wireless mic is out of range the status indicator flashes red quickly on the wireless mic The wireless mic will sleep after being out of range for ...

Page 11: ... on page 9 4 MENU SELECT Press to show the menu Press to select an item or save an entry or setting in a menu 5 Navigation keys p q t u Press to scroll up or down while in the menu phonebook or call log Press to move the cursor right or left while entering names or numbers Press to view additional soft key labels and view multiple active calls Getting Started ...

Page 12: ...ll microphones in the system 10 Press to adjust the ringer volume During a call press to adjust the listening volume 11 Soft keys Press to perform actions as indicated by the on screen labels 12 Wireless mic See Wireless mic overview on page 8 13 Charging contacts 14 HOLD CANCEL While on a call press HOLD to put the call on hold While in a menu press CANCEL to return to the previous menu Getting S...

Page 13: ...1 Status indicator Indicates the system status See also Status indicators overview on page 9 2 Rear microphone 3 USB port For connecting a PC to use the PC speakerphone feature See page 21 4 Adapter jack a b c d Getting Started ...

Page 14: ...ophone of the base unit during a call 2 Status indicator Indicates the system status See Status indicators overview on page 9 3 MUTE ALL During a call press to mute or end mute all microphones in the system 4 Battery door 5 Charging contacts 1 2 3 4 5 Getting Started ...

Page 15: ...g on the cradle except during registration Flashes red and green alternately when the non registered wireless mic is charging on the cradle Off the cradle Green during a call Red when the system is muted during a call Off when the wireless mic is in idle mode or without a battery Flashes orange when the wireless mic s battery is low Flashes green when there is an incoming call Flashes red slowly w...

Page 16: ...phone or messaging application See page 21 Call Log to view the phone s call history See Call history on page 30 Note that the default Idle screen soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here Idle mode screen icons In idle mode the following screen icons indicate your phone s current settings Icon Status Call Forward All is on See To set ...

Page 17: ... highlighted you can press SELECT or you can press 1 on the dial pad to view the Features submenu 4 Press SELECT or an appropriate soft key to save changes 5 Press CANCEL to cancel an operation exit the menu display or return to the idle screen Main menu items 1 Features see page 22 2 Status see page 53 3 User settings see page 34 4 Admin settings available only to your system administrator Gettin...

Page 18: ...g the or keys allows you to enter symbols For example press twice for the symbol 3 Press Dial or if the number as valid the phone dials the number after a short delay Note that the default live dial soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here To make a call by pre dialing 1 Use the dial pad keys to enter the desired phone number Press Ba...

Page 19: ...s mic For best performance speak to the microphone on the wireless mic at a distance of no more than 3 feet Always return the wireless mics to the charging cradles after use Ending the call To end the call press or End Answering a call To answer a call On the base unit press or press Answer If you have multiple incoming calls as indicated by press q or p to select the call you want to answer On th...

Page 20: ...unit The On hold screen appears The status indicators flash green slowly From the On hold screen you can press End to end the call New to dial a new call Resume to take the call off hold Transfer to transfer the held call to another party Conf to start a conference with the held call Note that the default On hold screen soft keys are shown above Your phone s soft keys are programmable and may diff...

Page 21: ...ecause of the Call Forward No Answer setting you can extend your Call Forward No Answer delay See Using the Call menu on page 23 To forward a call using manual entry 1 When an incoming call appears press Forward The phone stops ringing and the Forward to screen appears If you press Cancel the phone begins ringing again and the incoming call screen reappears 2 Enter the number to which you want to ...

Page 22: ... receiving the transferred call If you do not talk to the transfer recipient before transferring the call you are making a blind transfer You can also transfer a call to a held call To transfer a call supervised 1 During a call press Transfer The call is automatically put on hold and the transfer setup screen appears 2 Dial the number to which you want to transfer the call You can also use a numbe...

Page 23: ...se a number from a list such as the Directory or Call History 4 Press Transf or wait for the phone to automatically dial once it recognizes a valid number The Call transferred screen appears and your phone returns to idle mode To transfer a call to a held call 1 During a call press t or u to view the next set of soft keys 2 Press XferCall The call is automatically put on hold and a list of held ca...

Page 24: ...een The active call screen reappears End when the second call is established You will hang up on the second call and return to your first call Split when the second call is established You will remain on the second call and your first call remains on hold When you have an active call and a held call you can also create a conference with the held call To create a conference with a held call 1 Durin...

Page 25: ...dge functions will not be available In addition the soft keys Add and or AddCall will appear during a conference allowing you to add more parties to the ongoing conference call Retrieving messages The phone displays the New Message alert screen when you have a new message On the New Message alert screen you can press Exit to return to the Idle screen View to access your messages The Message menu a...

Page 26: ...ve calls The mute function allows you to hear the other party but the other party cannot hear you During a call press MUTE ALL on the base unit or a wireless mic The status indicators turn red All microphones in the system are muted until the mute function is turned off Press MUTE ALL on the base unit or a wireless mic to end mute all microphones in the system The status indicators turn green Temp...

Page 27: ...s mic or put it back onto the charging cradle Using the conference phone as a PC speakerphone To use the conference phone as a speakerphone for your PC based voice calls connect the VCS754 to your PC with the supplied USB cable The cable connects to the VCS754 USB port shown on page 7 After connecting the devices the VCS754 should appear as USB Audio Device in your application s audio settings whe...

Page 28: ...2 If necessary press p or q to highlight Features and then press SELECT The Features menu appears The Features menu includes the following items Setting See page Description 1 Call 23 Manages how your phone handles incoming calls 2 Directory 27 Stores contact information and call contacts 3 Call History 30 Lists incoming and outgoing call information 4 Message 19 Accesses your voicemail 5 Speed di...

Page 29: ...e the following types of call forwarding Call forward always incoming calls are forwarded immediately and the phone does not ring Call forward busy incoming calls are forwarded if all your available lines are busy Call forward no ans incoming calls are forwarded after the no answer delay expires 3 Block anonymous 25 Enables the phone to reject incoming calls that have no caller ID 4 Dial as anonym...

Page 30: ... 5 Press Save When Do Not Disturb is on appears on the idle screen To set Call forward 1 From the Call menu press q to highlight Call forward 2 Press SELECT The Call forward menu appears 3 Highlight the line for which you want to configure call forward settings and then press SELECT 4 On the next screen press q to highlight the desired option Call forward always Call forward busy Call forward no a...

Page 31: ...anonymous callers 1 From the Call menu press q to highlight Block anonymous 2 Press SELECT The Block anonymous menu appears 3 Highlight the desired line and then press t or u to turn anonymous call blocking On or Off for that line 4 Press Save To dial as an anonymous caller 1 From the Call menu press q to highlight Dial as anonymous 2 Press SELECT The Dial as anonymous menu appears 3 Highlight the...

Page 32: ...Call menu press q to highlight Call waiting 2 Press SELECT The Call waiting menu appears 3 Press t or u to turn call waiting alerts on Yes or off No 4 Press Save When Show alert is on and you are on a call incoming calls are displayed on the screen When Show alert is off Incoming calls are rejected and no notification appears on the screen Rejected incoming calls are logged as missed calls See als...

Page 33: ...s listing all your available directories and the blacklist Any directories other than Local are server based and will vary with your installation You can edit the Local directory and the blacklist 4 With Local highlighted press SELECT The Local directory appears showing the first entry sorted alphabetically by first name 5 Press p or q to view other entries The following soft keys are available wh...

Page 34: ...o switch between entering upper case letters lower case letters and numbers Press Backspc to delete incorrect characters After completing a line press q to move to the next line 4 When you have entered the desired information and selected the ringtone you want to use for this contact press Save To edit a directory entry 1 When viewing the desired directory entry press t or u until the Edit soft ke...

Page 35: ...ple 6 Press Search The phone searches for the first name or last name beginning with the letter you entered The first entry found appears If more than one entry was found press p or q to view other entries To delete a directory entry 1 Press p or q or Search to view the desired directory entry 2 Press t or u until the Delete soft key appears 3 Press Delete 4 When the confirmation screen appears pr...

Page 36: ... 1 When the phone is idle press MENU 2 If necessary press p or q to highlight Features then press SELECT 3 Press p or q to highlight Call history then press SELECT The Call history screen appears 4 Press q to highlight the desired call history folder 5 Press View to see call history entries in the highlighted folder The first entry appears If the folder is empty the message No entries to display a...

Page 37: ...ll history entry when the phone is in dial mode press the Dial soft key to dial the number You can use this feature when making a call forwarding a call transferring a call and setting up a conference call To add a call history entry to the directory 1 While viewing the desired entry press t or u until the Save soft key appears 2 Press Save 3 On the Save to menu select the location to which you wa...

Page 38: ... single call history entry While viewing the desired entry press Delete To delete multiple call history entries 1 While viewing the list of call history folders press q to highlight the folder for which you would like to delete all entries All calls Missed calls Received calls or Dialed calls 2 Press Del all 3 When the confirmation screen appears press Yes Phone Features ...

Page 39: ...to highlight Speed dial and then press SELECT The Speed dial menu appears 4 Press q to highlight a speed dial entry marked Empty 5 Press Add A blank speed dial entry appears 6 Use the dial pad keys to enter the name and number Press 123 to switch between entering numbers lower case letters and upper case letters When you start entering characters the Cancel soft key changes to Backspc Press Backsp...

Page 40: ...ettings menu 1 Press MENU when the base unit is not in use 2 Press q to highlight User settings 3 Press SELECT or Press 3 User settings on the dial pad The User settings menu appears The user settings are Setting Options 1 Preferences Language Date Time Clock time Clock date Time zone DST NTP server Set manually Restart phone 2 Display Contrast Level 1 7 Backlight ON Off Low Medium High Backlight ...

Page 41: ...ed and then press SELECT The Preferences menu appears 2 Press p or q to highlight the desired option and then press SELECT The available options are Language Date Time Restart phone Setting the language 1 From the Preferences menu press p or q to highlight Language and then press SELECT The Language menu appears 2 Press p or q to highlight the desired language 3 Press SELECT Configuring the Phone ...

Page 42: ...e desired date format DD MM YY MM DD YY YY MM DD 3 Press Save To set the Time Zone 1 From the Date Time menu press q to highlight Time Zone 2 Press Edit 3 Press p or q to select a setting The time zone is set as an offset from GMT For example EST is 5 and PST is 8 4 Press Save To enable or disable the NTP Network Time Protocol server 1 From the Date Time menu press q to highlight NTP server 2 Pres...

Page 43: ...s MENU then select User settings or press 3 The User settings menu appears 2 Press p or q to highlight Display then press SELECT The Display menu appears To set the contrast level 1 From the Display menu ensure that Contrast is highlighted 2 Press t or u to set the contrast level from 1 to 7 4 is the default setting 3 Press Save To set the backlight level that applies when the phone is active 1 Fr...

Page 44: ...t Audio and then press SELECT The Audio menu appears To select different ringer tones for each line 1 From the Audio menu ensure that Ringer tone is highlighted and then press Select 2 On the Ringer tone menu press q if necessary to highlight a line for which to select a ringer tone and then press Select 3 On the selected line screen press t or u to select one of ten ringer tones The default is 1 ...

Page 45: ...rom the Audio menu press q to highlight Key tone and then press SELECT The Key tone menu appears 2 On the Key tone menu press t or u to turn key tones on or off When off key presses are silent 3 Press Save Configuring the Phone ...

Page 46: ...cement wireless mics model VCS754 WM visit our website at http businessphones vtech com or call 1 888 370 2006 You should register your new wireless mics to the base unit following the instructions in the VCS754 WM wireless mic Quick Start Guide Wireless Mic Registration ...

Page 47: ...on To access the WebUI 1 Ensure that your computer is connected to the same network as your phone 2 Find the IP address of your phone a When the phone is idle press MENU b Press q to highlight Status and then press SELECT The Status menu appears c On the Status menu ensure that Network is highlighted and then press SELECT The Network screen appears d On the Network screen note the IP Address 3 On ...

Page 48: ...d entry fields into which you type information For your security the WebUI times out after 10 minutes so if it is idle for that time you must log on again The remaining procedures in this section assume that you have already logged on to the WebUI Status The Status page shows General information about your phone including model MAC address and software version Account Status information about your...

Page 49: ...l Forward using the phone menu See Using the Call menu on page 23 When you have finished changing settings on this page click Save to save them General Call Settings Setting Description Anonymous Call Reject Select to block incoming calls that have no caller ID Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information Do Not Disturb Settings Setting Description...

Page 50: ...e call forwarding for calls when you are on another call on that account Target Number Enter a number to which calls will be forwarded when the line is busy Enable Call Forward No Answer Select to enable call forwarding for unanswered calls on that account Target Number Enter a number to which unanswered calls will be forwarded Delay Select the number of rings before unanswered calls are forwarded...

Page 51: ...e that appears on the WebUI Any language supported by your phone For example English French Spanish etc English Phone Language Sets the language that appears on your phone Any language supported by your phone For example English French Spanish etc English Backlight Timer Sets how long the screen backlight stays on after the last button press 10 to 60 seconds 30 seconds Ringer Volume Sets the ringe...

Page 52: ...300 seconds 30 seconds Call Waiting Settings Setting Description Range Default Call Waiting Off Rejects additional incoming calls No notification appears on the screen n a Select to enable Disabled Call Waiting On Shows additional incoming calls on the screen n a Select to enable Enabled Enable Call Waiting Tone Enables or disables Call Waiting Tone n a Select to enable Enabled Tone Interval secs ...

Page 53: ... for entry 10 press 0 For each speed dial number you enter you must assign the account on which the number will be dialed out You can also add speed dial entries using the phone The Speed dial list is accessed through the Features menu See page 33 After entering information on this page click Save to save it To enter speed dial numbers 1 In the Name column enter a speed dial label for the desired ...

Page 54: ...ry or import a local directory file The export function lets you back up your contacts to your computer Phone numbers appear as links If your service provider s click to dial feature is enabled you can dial a number by clicking its link The Local Directory lists entries on up to 10 pages with 20 entries per page Click Next First Last or a page number to view the desired page of entries Note You ca...

Page 55: ...w Entry The Create Local Directory Entry page appears 2 Enter the required information At minimum a first and last name are required Setting Description Range Default First Name Enter the appropriate names in these fields n a n a Last Name Ringer Tone Sets a unique ringer tone for calls from this directory entry Auto Tone 1 10 Auto Account Sets the account used when you dial this directory entry D...

Page 56: ...sired Note Directory files are xml files containing contacts and contact information For more information about creating or editing a directory file consult your system administrator To import a local directory file 1 Click Choose File 2 In the file window that opens navigate to the directory file 3 Click the file and then click Open 4 On the WebUI click Import Export Local Directory You can expor...

Page 57: ... use to log on to the WebUI By changing your password from the default password user you can prevent others from logging on to the WebUI remotely and changing your settings To view the User Password page click Servicing on the WebUI header The User Password page appears WebUI ...

Page 58: ...ow these instructions Use only the batteries provided or equivalent To order a replacement visit our website at http businessphones vtech com or call 1 888 370 2006 Do not dispose of the batteries in a fire Check with local waste management codes for special disposal instructions Do not open or mutilate the batteries Released electrolyte is corrosive and may cause burns or injury to the eyes or sk...

Page 59: ... Wireless Mics does not work at all After powering up the base unit with a correct setup page 2 the LCD display will show the display name and account number extension of the base Press and you will hear a dial tone If any of this does not happen please try the following Make sure the DC power cable is securely plugged into base unit and the power adapter Make sure the AC power cord is securely pl...

Page 60: ...when you press on the base unit If the status indicator remains off and inactive please follow the steps below 1 Remove the battery from battery compartment 2 Insert the battery again and secure the battery door Then return the wireless mic to the charging cradle 3 Make sure the wireless mic is placed in the charging cradle correctly page 3 The status indicator under the MUTE ALL button should tur...

Page 61: ... with Wireless Mics in the office use the locate function MENU Status Wireless microphone to identify the wireless mics that are connected to the corresponding base unit Make sure that they are not mixed up between each of your ErisStation Conference Phone with Wireless Mics Other electronic products such as HAM radios and other DECT phones can cause interference with your ErisStation Conference P...

Page 62: ...ry is fully charged There is interference during a telephone conversation My calls fade out when I am using the wireless mic Move the wireless mic closer to the base unit It may be out of range Appliances plugged into the same circuit as the base unit can cause interference Try moving the appliance or base unit to another outlet Other electronic products such as HAM radios and other DECT phones ca...

Page 63: ...ponding normally put the wireless mics onto the charging cradles If it does not respond try the following in the order listed 1 Disconnect the power to the base unit 2 Remove the battery from the wireless mics 3 Wait a few minutes before connecting power to the base unit 4 Install the battery again and place the wireless mics onto the charging cradles 5 Wait for the wireless mic to synchronize wit...

Page 64: ...f the wireless mic For this reason you should not think of conference phone conversations as being as private as those on corded telephones Electrical power The base unit of this conference phone must be connected to a working electrical outlet The electrical outlet should not be controlled by a wall switch Calls cannot be made from the conference phone if the base unit is unplugged switched off o...

Page 65: ... with Wireless Mics if you ever need to ship it Avoid water Your ErisStation Conference Phone with Wireless Mics can be damaged if it gets wet Do not use the wireless mic outdoors in the rain or handle it with wet hands Do not install the base unit near a sink bathtub or shower Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety ...

Page 66: ...h the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful int...

Page 67: ...lephone numbers e g police fire medical in these locations If you do store or test emergency numbers please Remain on the line and briefly explain the reason for the call before hanging up Perform such activities in off peak hours such as early morning or late evening Industry Canada This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two c...

Page 68: ...bove To deactivate the CEC battery charging testing mode Turn the base unit upside down and slide the switch back to its original position The base unit is powered up as normal To register the wireless mics again go to Main Menu 3 User Settings 4 Wireless microphone 1 Register or follow the instructions in the VCS754 WM wireless mic Quick Start Guide For C ETL compliance only Mesures de sécurité i...

Page 69: ...nes sans fil ErisStation pour rapporter une fuite de gaz à proximité de la fuite En certaines circonstances une flammèche pourrait être provoquée lorsque l adaptateur est branché dans une prise de courant ou lorsque le microphone auxiliaire est déposé sur son socle Ceci est un événement commun associé à la fermeture d un circuit électrique L utilisateur ne doit pas brancher le téléphone dans une p...

Page 70: ... mêmes caractéristiques qui constituent des avantages pour les téléphones sans fil affichent également des restrictions Les appels téléphoniques sur les téléphones conférence sans fil sont transmis entre le combiné sans fil et le socle par le biais d ondes radio il y a donc la possibilité que vos conversations téléphoniques sans fil soient interceptées par des équipements de réception radio se tro...

Page 71: ... 2 YEARS from the date of purchase If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty this limited warranty also applies to the repaired or replacement Product for a period of either a 90 days from the date the repaired or replacement Product is shipped to you or b the time remaining on the original two year warranty whichever is longer What is not...

Page 72: ... of purchase or receipt and 3 Provide your name complete and correct mailing address and telephone number Other limitations This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other warranties for this Product The warranty exclusively describes all of VTech s responsibilities re...

Page 73: ...ronmental conditions at the time of use Optimal and minimum distances Optimal distance between the base unit wireless mic and the participant 2 feet Minimum distance between each wireless mic 1 foot Power requirements Wireless mic Li ion Battery Pack 3 7V 240mAH rechargeable battery Base unit adapter Input 100 240V AC 50 60Hz Output 9V DC 1500mA Memory Local directory 200 memory locations up to 30...

Page 74: ...and Orbitlink Wireless TechnologyTM are trademarks of VTech Communications Inc Windows is a registered trademark of Microsoft Corporation in the United States and or other countries Specifications are subject to change without notice 2015 for VTech Communications Inc All rights reserved Version 1 04 15 Designed to fit your home And your life ...

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