36
Frequently asked
questions
Below are the questions most frequently
asked about the cordless telephone.
If you cannot find the answer to your
question, visit our website at
www.vtechcanada.com
or call
1 (800) 267-7377
for customer service.
My telephone
does not work
at all.
Make sure the telephone
base is installed
properly, and battery is
installed and charged
correctly. For optimum
daily performance,
return the handset to
the telephone base after
use.
The display
shows
No line
.
I cannot hear
the dial tone.
Disconnect the
telephone line cord from
your telephone and
connect it to another
telephone. If there is
no dial tone on that
other telephone either,
then the telephone line
cord may be defective.
Try installing a new
telephone line cord.
If changing telephone
line cord does not
help, the wall jack (or
the wiring to this wall
jack) may be defective.
Contact your telephone
service provider.
You may be using a new
cable or VoIP service,
the existing telephone
jacks in your home may
no longer work. Contact
your service provider for
solutions.
I cannot dial
out.
Make sure there is a dial
tone before dialing. It
is normal if the handset
takes a second or two
to synchronize with the
telephone base before
producing a dial tone.
Wait an extra second
before dialing.
Eliminate any
background noise.
Mute the handset
before dialing, or dial
from another room in
your home with less
background noise.
The display
shows
To
register HS...
and
...see
manual
alternately. The
handset does
not work at all.
The handset is
deregistered from the
telephone base.
Unplug the telephone
base power adapter
from the power outlet,
and then plug it back
in.
Place the handset in
the telephone base to
register it back.
The handset shows
Registered
and you
hear a beep when the
registration process
completes. This process
takes about 90 seconds
to complete.
1.
2.
The display
shows
Low
battery
.
Place the handset in
the telephone base or
charger for charging.
The battery
does not
charge in the
handset or the
handset battery
does not
accept charge.
Make sure the handset is
placed in the telephone
base or charger
correctly.
If the battery is
completely depleted,
charge the battery for at
least 30 minutes before
use.
You may need to
purchase a new battery.
The telephone
does not ring
when there is
an incoming
call.
Make sure the ringer
volume is not set to off.
The handset may be too
far from the telephone
base. Move it closer to
the telephone base.
