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Appendix

Troubleshooting 

The battery does not charge in the parent unit or the parent unit 
battery does not accept charge.

Make sure the battery is installed in the parent unit battery compartment correctly. 
The 

 light on the parent unit should be on when charging.

Remove the battery and then install it again, then charge for up to 12 hours.

If the battery icon and the 

 light on the parent unit are not on, refer to 

The 

 

light on the parent unit is off

 below.

If the battery is completely depleted, it may take up to 30 minutes to charge the 
parent unit before it can be used for a short time (page 8).

Purchase a new battery. Refer to 

Parent unit battery installation

 (pages 5-6) and 

Parent unit battery charging 

(page 8).

The 

 light on the parent unit is off.

Make sure the parent unit battery is installed (page 5) and charged (page 8) correctly.

The 

 light is off when the battery is fully charged even if it is also powered by  

AC power.

The parent unit beeps and is not performing normally.

Move the parent unit closer to the baby units (but not less than 1 metre). The baby

(but not less than 1 metre). The baby

. The baby 

units may be out of range.

If the parent unit is powered by the provided battery, it may not have enough charge  
for the parent unit to perform normally. Charge the battery in the parent unit for up 
to 12 hours.

Reset the parent unit and the baby units by turning them off and unplugging the 
electrical power to the parent unit and the baby units. Wait for 15 seconds and plug 
them back in again. Turn on 

the parent unit and the baby units. Allow up to one 

minute for the parent unit and the baby units to synchronize.

Other electronic products may cause interference with your video and audio 
monitor. Try installing your video and audio monitor as far away from these 
electronic devices as possible: wireless routers, radios, cellular telephones, 
intercoms, room monitors, televisions, personal computers, kitchen appliances 
and cordless telephones.

Summary of Contents for BM3100

Page 1: ... Safe Sound Video and audio monitor User guide Models BM3100 BM3100 Twin For product support please call 1 300 369 193 ...

Page 2: ...fety instructions on pages iii and iv of this manual This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech product Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product i ...

Page 3: ...unit BM3100 PU and one baby unit BM3100 BU BM3100 Twin is a video and audio monitor which consists of one parent unit BM3100 Twin PU and two baby units BM3100 Twin BU The parent unit may be shipped with a protective sticker covering the display Remove the protective sticker before use ii ...

Page 4: ...ot designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Unplug the power cords before replacing batteries Do not cut off the power adapters to replace them with other plugs as this causes a hazardous situation Do not allow anyt...

Page 5: ...nless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety SAVE THESE INSTRUCTIONS Cautions Use and store the product at a temperature between 0o C and 40o C Do not expose the product to extreme cold heat or direct sunlight Do not put the product close to a heating source Batteries should not be exposed to excessive heat such as b...

Page 6: ...and audio monitor before use 16 Parent unit settings 17 Using the menu 17 Alert tone 17 Sensitivity 19 Temperature 19 Sound activated screen 22 LCD brightness 22 Pair unpair CAM 23 Language 24 Baby unit operation 25 Power on or off the baby unit 25 Speaker volume 25 Play lullabies 25 Night vision 25 Parent unit operation 26 Power on or off the parent unit 26 Speaker volume 26 Zoom 26 View 27 Talk ...

Page 7: ...and original packaging in the event warranty service is necessary User s manual Baby unit BM3100 BU BM3100 Twin BU 1 for BM3100 2 for BM3100 Twin Parent unit BM3100 PU BM3100 Twin PU Baby unit power adapter 1 for BM3100 2 for BM3100 Twin Parent unit battery compartment cover Battery for parent unit Parent unit power adapter Baby unit battery compartment cover 1 for BM3100 2 for BM3100 Twin User s ...

Page 8: ...by unit is connected to AC power we recommend you also install four AA alkaline batteries This guarantees continual operation in case of a power outage To install batteries Install four AA alkaline batteries not supplied into the battery compartment matching the polarity markings and inside the battery compartment Replace the battery compartment cover 1 2 ...

Page 9: ...to install batteries Do not mix old and new batteries Do not mix alkaline and standard carbon zinc batteries The operating time for using AA batteries is short only for a few hours If you want to monitor your baby for a long time we recommend you connect your baby unit to AC power If the baby unit will not be used for a long time disconnect and remove the batteries to prevent possible leakage You ...

Page 10: ...placement contact VTech on 1 300 369 193 The baby unit power adapters are intended to be correctly oriented in a vertical or oor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Make sure the baby units and the power adapter cords are out of reach of children Power outlet not controlled by a wall switch Baby unit...

Page 11: ... a power outage Install the battery as shown below With the label THIS SIDE UP facing up insert the small tabs of the battery into the slots inside the battery compartment Make sure the metallic contact is correctly oriented as shown below Push the battery into the battery compartment until it clicks securely into place Align the battery compartment cover at against the battery compartment then sl...

Page 12: ... the battery The operating time for using the rechargeable battery is short If you want to monitor your baby for a long time we recommend you connect the parent unit to AC power If the parent unit will not be used for a long time disconnect and remove the battery to prevent possible leakage Use only the battery supplied with this product To purchase a replacement battery contact VTech on 1300 369 ...

Page 13: ...h on 1300 369 193 The parent unit power adapter is intended to be correctly oriented in a vertical or oor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Make sure the parent unit and the power adapter cord are out of reach of children Power outlet not controlled by a wall switch Parent unit power adapter Self a...

Page 14: ...owing table summarizes the battery charge indicators and actions to take Battery indicators Battery status Action The icon displays No battery is installed but operates using AC power or the battery has been installed incorrectly Install the parent unit battery Charge without interruption at least 30 minutes The screen displays Battery low at Parent Unit and The battery is very low and may be used...

Page 15: ..._ Volume down Decrease the listening volume page 25 6 _ Play stop Play or stop lullabies page 25 7 _ Battery indicator light 8 _ Skip Skip to the next lullaby page 25 9 _ Volume up Increase the listening volume page 25 10 _ Antenna 11 _ Light sensor 12 _ Microphone 13 _ Speaker 14 _ Camera lens angle adjustment tab Tilt to adjust camera angle 15 _ Temperature sensor 16 _ Power jack 17 14 15 16 11 ...

Page 16: ...aby unit is on and powered by AC power Off when the baby unit is off or powered by batteries Battery indicator light On in green when the baby unit is on and powered by batteries Flashes in green when the baby unit battery is low Off when the baby unit is off or powered by AC power ...

Page 17: ... page 27 Turn on or off the screen page 27 5 _ TALK Talk to the selected baby unit while viewing in single CAM mode page 27 6 _ MIC Microphone 7 _ MENU SELECT Enter the menu page 17 Choose an item or save a setting while in a menu page 17 Select a desired camera while viewing in multi CAM mode page 26 8 _ Speakerphone Broadcast the sounds transmitted from the baby unit Parent unit overview 5 1 2 3...

Page 18: ...iewing in mode page 26 Scroll up or down to highlight a desired camera while viewing in multi CAM mode page 26 11 _ Move rightward while viewing in mode page 26 Choose an item while in a menu page 17 Move right or left to highlight a desired camera while viewing in multi CAM mode page 26 12 _ VOL Decrease the speaker volume page 26 Scroll down while in a menu page 26 Move downward while viewing in...

Page 19: ...when the parent unit is turned off TALK On in blue when the parent unit is talking to the baby unit On in orange when the speaker volume of the parent unit is turned off or when the parent unit is in multi CAM mode Off when the speaker volume of the parent unit is turned on Parent unit screen icons Connection status displays when strong signal strength is detected between the baby unit and the par...

Page 20: ...the speaker volume level while adjusting Speaker volume off Displays when speaker volume is set to off CAM 1 or CAM 2 or CAM 3 or CAM 4 Current view status Displays the number of the baby unit that is being viewed when in single CAM mode Displays the highlighted baby unit when in multi CAM mode Battery status animates when the battery is charging displays solid when the battery is fully charged di...

Page 21: ...farther apart Place the baby unit at least 1 metre away from the baby or crib For better image quality do not place the baby unit too far away from your baby Audio settings The baby unit may not detect sounds when the sensitivity level is set below a certain level You may need to increase the sensitivity level see page 19 You may need to turn the speaker volume louder on the parent unit to hear th...

Page 22: ...ast 1 metre away from the parent unit Press on the baby units until the AC power indicator light turns on when the baby unit is powered by AC power or until the Battery indicator light turns on when the baby unit is powered by batteries Press on the parent unit until the screen displays Waiting for linking Press repeatedly on the parent unit to view images from all baby units If you have only one ...

Page 23: ...button within 10 seconds the menu will close automatically Alert tone Low battery tone alert You can set whether the parent unit beeps whenever the parent unit or the baby unit operates in low battery condition The low battery tone alert is preset to On To set the low battery tone alert Press MENU when the parent unit is not in use Press or to choose ALERT TONE then press SELECT or Press SELECT or...

Page 24: ...he no link alert of the parent unit Press MENU when the parent unit is not in use Press or to choose ALERT TONE then press SELECT or Press or to choose No Link Alert then press SELECT or Press or to choose On or Off then press SELECT to con rm your selection You hear a con rmation tone The no link alert only works while viewing that particular baby unit in single CAM mode or in multi CAM mode 1 2 ...

Page 25: ...n your baby is very noisy or crying loudly To set the sound sensitivity level of the baby unit Press MENU when the parent unit is not in use Press or to choose SENSITIVITY then press SELECT or Press or to choose a desired baby unit or all baby units then press SELECT or Press or to scroll through the choices then press SELECT to con rm your selection You hear a con rmation tone Temperature Minimum...

Page 26: ...re then press SELECT to con rm your selection You hear a con rmation tone Temperature alert You can set whether the parent unit beeps whenever the temperature is out of the preset temperature range The temperature alert is preset to Off To set the temperature alert of the baby unit Press MENU when the parent unit is not in use Press or to choose TEMPERATURE then press SELECT or Press or to choose ...

Page 27: ...scale is preset to Celsius To change the temperature scale Press MENU when the parent unit is not in use Press or to choose TEMPERATURE then press SELECT or Press or to choose Format then press SELECT or Press or to choose Fahrenheit or Celsius then press SELECT to con rm your selection You hear a con rmation tone 1 2 3 4 ...

Page 28: ...o con rm your selection You hear a con rmation tone If you set the sensitivity level to Level 5 Maximum see page 19 the baby unit will be very sensitive and detect any sounds including background noises These background noises may disrupt the silence and prevent the sound activated screen feature to work properly The parent unit will turn on only if the sounds detected are from the last viewed cam...

Page 29: ...e Pair new CAM Press or to choose a desired baby unit slot then press SELECT If you choose an occupied baby unit slot the new baby unit will replace the existing baby unit Make sure the new baby unit is turned on On the new baby unit immediately press and hold for 8 seconds when the parent unit screen displays Please press key on CAM unit until POWER indicator ashes Red and Green light When pairin...

Page 30: ...he screen displays Press MENU SELECT key to con rm When unpairing is successful the screen displays the image of the next paired baby unit If there is no paired baby unit the screen displays No CAM paired Language You can select a language English French or Spanish to be used in all screen displays The screen display language is preset to English To change the language Press MENU when the parent u...

Page 31: ...d To adjust the speaker volume Press or on the baby unit at any time Play lullabies There are 5 lullabies to choose from and the chosen lullaby plays repeatedly for about 20 minutes To play lullabies Press u n on the baby unit To skip to the next lullaby Press on the baby unit to skip to the next lullaby To stop playing lullabies Press u n on the baby unit to stop Lullaby playback is paused when t...

Page 32: ...ears on the screen and the light turns on To adjust the speaker volume Press VOL or VOL when the parent unit is not in use Zoom You can zoom in or out while viewing images from any baby unit To zoom in or out while in single CAM mode Press to zoom in Press or to move the zoomed image upward downward leftward or rightward correspondingly Press again to zoom out To zoom in or out while in multi CAM ...

Page 33: ...unit You can broadcast messages from the parent unit to any one of the baby units To talk to the baby unit Press to choose a desired baby unit Press and hold TALK when the parent unit is in single CAM mode Speak towards the MIC microphone on the parent unit The TALK light is on in blue when the voice connection to the baby unit is made Your voice is broadcast to the baby unit The TALK feature does...

Page 34: ... is not linked to the parent unit Only one camera paired View switching requires additional cameras You try to view in multi CAM mode but you have only one paired baby unit Sound detected at CAM There are sounds detected from the selected baby unit while viewing in multi CAM mode Temperature too low at CAM The temperature detected from the selected baby unit is below the set minimum temperature Te...

Page 35: ...provided or equivalent To order a replacement contact VTech on 1 300 369 193 Do not dispose of the battery in a re Check with local waste management codes for special disposal instructions Do not open or mutilate the battery Released electrolyte is corrosive and may cause burns or injury to the eyes or skin The electrolyte may be toxic if swallowed Exercise care in handling the battery in order no...

Page 36: ...and metallic contacts inside the battery compartment Charge the battery in the parent unit for up to 12 hours If the parent unit battery is completely depleted it may take up to 30 minutes to charge the parent unit before it can be used for a short time page 8 Remove the battery and then install it again If that still does not work it may be necessary to purchase new batteries Large obstructions m...

Page 37: ...tery in the parent unit for up to 12 hours You may have set the sensitivity level to a very low level If you do so the baby unit will not detect sounds that is too soft or light You may need to adjust the sensitivity level to a higher level page 19 Large obstructions may impact the reception Try to relocate the baby unit away from large obstructions such as walls and doors Remove the battery and t...

Page 38: ...s fully charged even if it is also powered by AC power The parent unit beeps and is not performing normally Move the parent unit closer to the baby units but not less than 1 metre The baby but not less than 1 metre The baby The baby units may be out of range If the parent unit is powered by the provided battery it may not have enough charge for the parent unit to perform normally Charge the batter...

Page 39: ...ideo and audio monitor Try installing your video and audio monitor as far away from these electronic devices as possible wireless routers radios cellular telephones intercoms room monitors televisions personal computers kitchen appliances and cordless telephones Common cure for electronic equipment If the video and audio monitor is not responding normally try the following in the order listed Disc...

Page 40: ...onitor can be damaged if it gets wet Do not use the parent unit and or baby unit outdoors in the rain or handle it with wet hands Do not install the video and audio monitor near a sink bathtub or shower Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electrical appliances during storms Cleaning your vi...

Page 41: ... accident misuse abuse improper installation or operation vermin infestations lack of reasonable care unauthorised modi cation loss of parts tampering or attempted repair by a person not authorised by VTech or where the product has been damaged by lightning or a mains power surge To make a claim under this Voluntary Product Warranty you must call the TecHelp Information Line on 1300 369 193 or con...

Page 42: ... Address 24 Gilby Road Mount Waverley 3149 IMPORTANT NOTE THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT NO LIABILITY WILL BE ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY Phone number 1300 369 193 Email address tcpsupport_au vtech com Statutory Rights Our goods come with guar...

Page 43: ...erating range may vary according to environmental conditions at the time of use Power requirements Use only adaptor listed below Electrical power Baby unit Ten Pao S006MS0600080 Input 100 240VAC 50 60Hz 300mA Output 6VDC 800mA Parent unit Ten Pao S006MS0600080 Input 100 240VAC 50 60Hz 300mA Output 6VDC 800mA Use only battery listed below Battery Information Baby unit AA Size 1 5V x 4 Alkaline batt...

Page 44: ...ure 19 Multi CAM mode 26 N Night vision 25 No link alert 18 O Operating range 15 34 Operation 25 26 27 P Pair a baby unit 23 Pair CAM 23 Parent unit battery 29 Parent unit battery charging 8 Parent unit battery installation 5 6 Parent unit installation 7 Parent unit lights 13 Parent unit overview 11 12 Parent unit screen icons 13 14 Parent unit screen messages 28 Play lullabies 25 Positioning 15 P...

Page 45: ... Test your video and audio monitor 16 Turn off the baby unit 25 Turn off the parent unit 25 Turn on the baby unit 25 Turn on the parent unit 25 Turn the parent unit screen on or off 27 U Unpair a baby unit 24 Unpair CAM 24 Using the menu 17 V Volume 25 26 W Warranty 35 36 Z Zoom 26 ...

Page 46: ...VTech is the registered trademark of VTech Holdings Limited Copyright 2013 for VTECH TELECOMMUNICATIONS LTD All rights reserved Printed in China ...

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