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handset and the telephone base or charger each
month with a pencil eraser or cloth.
Make sure that the handset battery is installed
properly.

My Calling Number Display isn’t working properly.

Calling Number Display is a subscription service.
You must subscribe to this service from your
telephone service provider for this feature to work
on your phone.
The caller must be calling from an area that
supports Calling Number display.
Both your and your caller’s telephone service
providers must use Calling Number Display
compatible equipment.
If you subscribe to high-speed Internet service (DSL
- digital subscriber line) through your telephone

line, you must install a DSL ilter between the

telephone line cord and the telephone wall jack. The

ilter prevents noise and Calling Number Display

problems resulting from DSL interference. Contact
your DSL service provider for more information

about DSL ilters.

My telephone does not receive Calling Number

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Summary of Contents for 15950

Page 1: ...For product support please call 1 300 369 193 Model VTech 15950 User Guide ...

Page 2: ...ANT You need to subscribe to Calling Number Display service to be able to see the caller s number or name when called or in the Calls List See page 66 for more details This User Guide provides you with all the information you need to get the most from your phone Before you make your irst call you will need to set up your phone Follow the simple instructions on the next few pages NEED HELP PLEASE L...

Page 3: ...ount cover 2 Screws for doorbell wall mount 2 Wall anchors Screw for doorbell bottom Telephone line cord 2 AA Alkaline batteries Telephone plug 1 User guide If you have purchased VTech 15950 Multi handset pack you will also have the following for each additional handset VTech 15950 cordless handset Battery compartment cover 2 AAA rechargeable batteries VTech 15950 handset charger with charger adap...

Page 4: ... phone 31 Telephone base buttons 31 Handset buttons 34 Doorbell buttons 38 Handset and telephone base display 39 Navigating the menus 40 Handset menu layout 40 Keystroke table 42 Using the doorbell 43 Make and answer a chime 43 Start a video streaming session 43 Extend a video streaming session 43 End a video streaming session 44 Answer an incoming call during video streaming 44 View captured phot...

Page 5: ...6 Volume boost 47 Mute 47 Temporary ringer silencing 47 Chain dialing 48 PAGE handset 49 Redial 49 Phonebook 50 Add a phonebook entry 50 Review phonebook entries 50 Alphabetical search 51 Dial a phonebook entry 51 Edit a block list entry 51 Delete a phonebook entry 52 Speed dial 53 Assign a speed dial entry 53 Reassign a speed dial entry 54 Delete a speed dial entry 54 ...

Page 6: ...e 56 Set date and time 57 Set time format 57 Set date format 57 Auto answer 58 Rename handset doorbell 58 Key tone 59 LCD brightness 59 Dim mode 60 Wallpaper 60 Voicemail number 61 Calling Number Display Voice announce 61 Flash time 63 Equalizer 63 Call divert 64 Quiet mode 65 Network Services 66 Calling Number Display 66 ...

Page 7: ...cator FMI 71 Network voicemail 72 Call guard 73 Add a block list entry 73 Review block list entries 74 Delete a block list entry 75 Block calls without number 75 Call guard announce 76 Outgoing message for calls without number 77 Answering machine 80 Outgoing message 80 Record your own outgoing message 81 Play your outgoing message 81 Delete your outgoing message 82 Answer on off 82 Call screening...

Page 8: ...ge playback 91 Delete all old messages 92 Record play and delete memos 93 Remote access 93 Additional handsets for multi handset packs 95 Join a call in progress 95 Intercom 96 Answer an incoming call during an intercom call 97 Call transfer using intercom 97 Broadcast call 98 Turn broadcast on or off 99 Broadcast call to a single handset 99 Broadcast call to multiple handsets 101 Change a one to ...

Page 9: ...ng call during a broadcast call 103 Help 105 General information 121 Replacing the handset battery 121 Safety 121 Cleaning 122 Environmental 123 How many telephones can you have 123 Customer service Product warranty 124 ...

Page 10: ...for cleaning Do not use this product near water for example near a bath tub kitchen sink swimming pool or in humid areas Do not overload wall outlets and extension cords as this can result in the risk of ire or electric shock Unplug this product from the wall outlet and contact TecHelp on 1300 369 193 under the following conditions When the power supply cord or plug is damaged or frayed If the pro...

Page 11: ...and or unit damage VTech will not be held liable for damage arising from such noncompliance Use only the power adaptors supplied with this product Please contact TecHelp on 1300 369 193 for replacement adaptors Please ensure that the battery is inserted according to the correct polarity as indicated on the re chargeable battery and the internal markings inside the handset battery compartment Do no...

Page 12: ...y from other electrical appliances to avoid interference Your VTech 15950 works by sending radio signals between the base handset and doorbell The strength of the signal depends on where you locate the base Putting it as high as possible ensures the best signal The maximum range between the base station and the handset is approximately 300 meters GETTING sTARTED ...

Page 13: ...ase installation Telephone line cord Telephone base power adapter Mains power wall socket Telephone wall jack Telephone line jack If you have DSL high speed Internet service a DSL ilter not included is required Power cord jack ...

Page 14: ...e telephone line cord into a telephone wall jack If you have DSL high speed internet service a DSL ilter not included is required CAUTION If you subscribe to telephone service from a cable company or a VoIP service provider plug the telephone line cord into the modem router terminal adapter provided by your cable VoIP service provider Contact your cable VoIP service provider if you have any dificu...

Page 15: ...extra attention to direction of polarity Slide the battery compartment cover back Put the handset on the base and charge for 16 hours before using the handset for the irst time The handset will give a beep when it is properly placed on the base or charger 1 2 3 4 Note Use only the supplied AAA rechargeable batteries Do not use alkaline batteries ...

Page 16: ...le into the charger base Plug the other end into the a mains power wall socket Place the handset in the handset charger to charge 1 2 3 Note Ensure power cord is fed through slot on base so unit sits lush with the desk Mains power wall socket ...

Page 17: ...1 Doorbell battery installation Remove the wall mount cover at the back Install two AA batteries into the battery compartment matching the polarity markings and inside the battery compartment 1 2 ...

Page 18: ...dset is idle Press or to scroll to Settings then press SeLeCT Press or to scroll to Camera setup then Press SeLeCT Press DOORBeLL on the doorbell to check the video streaming quality Press ISO on the handset then press or to adjust the video streaming brightness If the desired location is in good range the handset displays If the desired location is not in good range the handset lashes in red Relo...

Page 19: ...nclosed area where it may cause echoes Avoid mounting it to where it is exposed to direct sunlight Avoid mounting it to where relections may be caused by sunlight for example opposite to a white wall Two built in infrared LEDs are for night vision Make sure the surrounding light source is suficient for infrared operation Test at the front door to determine when the infrared LEDs turn on When they ...

Page 20: ...ght level or adjust the camera angle see below To adjust the camera angle Tilt the lever to adjust the angle of the camera lens The camera lens can be adjusted to left right or down up to 10 degrees Rotate to Left Angle Adjustment Rotate to Right Rotate to Left Angle Adjustment Rotate to Right CAUTION ...

Page 21: ...ust the shooting area the camera lens You may install the doorbell in a lower position The diagram on the next page demonstrates an example of doorbell camera position to view a visitor about 50 centimetres from the camera The camera in this example is set in 10 degrees angle upward Top view Side view Shooting area 60 degrees Shooting area 58 centi metres 50 centimetres 45 centi metres 50 degrees ...

Page 22: ...am below demonstrates an example of doorbell camera position to view a visitor about 50 centimetres from the camera The camera in this example is set in 10 degrees angle to the right Side view 50 centi metres 50 degrees Shooting area 110 centi metres 48 centi metres ...

Page 23: ...ion range and found the desirable location to install the doorbell press eND on the handset to end the video streaming and proceed to Doorbell installation Top view Shooting area 60 degrees Shooting area 60 centi metres 50 centimetres ...

Page 24: ...he doorbell on the wall See Locating the doorbell on pages 18 23 to choose a desirable position for the doorbell Use a pencil to mark two holes on the desired location Then remove the wall mount and drill two holes in the wall Check for reception strength and camera angle before drilling the holes 1 ...

Page 25: ... than a stud insert the wall anchors into the holes and tap gently on the ends with a hammer until the wall anchors are lush with the wall 3 Align the holes on the wall mount cover with the holes on the wall or stud Tighten the screws into the holes to secure the wall mount cover onto the wall 2 ...

Page 26: ...ed tightly This doorbell meets the IPX4 waterproof standard Make sure the doorbell is tightly sealed with its wall mount cover in order to maintain its waterproof ability 5 Tighten the screw into the threaded socket at the bottom to secure Push Push Seal tightly Screw ...

Page 27: ... may become sticky If you need to remove the doorbell from its wall mount cover in case of battery replacement or doorbell relocation follow the steps below Insert a lat bladed screwdriver between the doorbell and its wall mount cover to pry open at both sides 2 Remove the screw at the bottom 1 Pry the doorbell off 3 ...

Page 28: ...ns power socket at all times Do not connect the telephone line until the handset is fully charged Only use the power adaptor telephone cables and rechargeable batteries supplied with the product Do not use alkaline batteries RE CHARGEAbLE bATTERY LOw wARNING If the icon lashes in the handset display you will need to recharge the handset before you can use it again During charging the icon will app...

Page 29: ... hours at a time Running the battery right down at least once a week will help it last as long as possible The charge capacity of the rechargeable battery will reduce with time as it wears out giving the handset less talk standby time Eventually it will need to be replaced A replacement battery can be obtained by calling 1300 369 193 or from your local electrical retailer After charging your hands...

Page 30: ...ave subscribed to Calling Number Display service the date and time are set automatically with each incoming call The date and time is recorded with each answering machine message you receive If you have not subscribed to Calling Number Display Service you can set the date and time manually Set the date and time manually Press MeNU when idle Press or to scroll to Date Time then press SeLeCT on the ...

Page 31: ...Press to increase the telephone base ringer volume when the phone is not in use Press to locate system handset s Press and hold until the IN USe light turns on to enter handset registration mode 1 2 GETTING TO kNOw YOUR PHONE TELEPHONE bAsE bUTTONs 1 6 3 8 7 2 9 11 5 4 10 ...

Page 32: ...he answering machine on the telephone base DeLeTe Press to delete the playing message Press twice to delete all old messages when in idle PLAY STOP Press to play messages Press to stop playing messages 7 SKIP Press to skip to the next message ANS ON OFF Press to turn the answering machine on or off CHARGe LIGHT On when the handset is charging 3 4 5 6 8 9 ...

Page 33: ...ge playback Press to decrease the telephone base ringer volume when the phone is not in use 11 IN USe LIGHT Flashes quickly when there is an incoming call Flashes when another telephone sharing the same line is in use On when the telephone line is in use 10 ...

Page 34: ... HANDsET bUTTONs 3 5 10 12 6 9 2 7 1 2 4 8 11 ...

Page 35: ... menu to begin a broadcast call Press to take a photo shot of visitor from the doorbell during video streaming 3 TALK ReCALL Press to make or answer a call During a call press to answer an incoming home call when you receive a call waiting alert 4 DOWN VOL CALLS Press to scroll down while in a menu or in the phonebook call list or redial list Press to review the call list when the phone is not in ...

Page 36: ...y or to select a menu item displayed above the key 8 VOLUMe BOOST ISO Press to enhance the clarity and loudness of the caller s voice during a call During video streaming press ISO followed by or to adjust the video streaming brightness adjusting menu OFF CANCeL During a call press to hang up While in a menu press to return to the previous menu or press and hold to return to idle mode without maki...

Page 37: ...t feature Press and hold to turn on or off the quiet mode PHONeBOOK Press to review the phonebook when the phone is not in use While entering numbers press to enter the phonebook to select the desired number to be added after the pre dial number MUTe DeLeTe During a call press to mute the microphone While the phone is ringing press to silence the handset ringer temporarily While reviewing the redi...

Page 38: ...eRA LeNS INFRAReD LeDs Backup light for night vision DOORBeLL LIGHT Flashes when DOORBeLL is pressed DOORBeLL Press to send a chime to the telephone base and capture a photo 1 2 3 4 1 2 3 4 DOORbELL bUTTONs ...

Page 39: ...umlevelofsignal strength between the handset and telephone base Low level of signal strength between the handset and telephone base The call divert feature is turned on The handset speakerphone is in use The doorbell is ringing The handset ringers are turned off There are new messages recorded by the answering machine There are new voicemail received from the telephone service provider Microphone ...

Page 40: ...to enter the main menu Press or to select a handset feature menu then press SeLeCT to enter that menu Press to cancel an operation back up to the previous menu or exit that menu To return to idle mode press and hold HANDsET MENU LAYOUT Phonebook Play msgs AnsweringSys Call log View Add contact Speed dial Outgoing msg Delete all old Record memo Answer ON OFF Ans sys setup Review Del all calls 1 2 3...

Page 41: ...ll Ringer volume Ringer tone Low battery Chime Date Time Annc Caller ID Settings Chime volume Chime tone On Number only Off Time format Date format Auto answer Rename devices LCD brightness Dim mode Wallpaper Voicemail Clr voicemail Key tone Flash time EQ Call divert Camera setup ...

Page 42: ... kEYsTROkE TAbLE Note When entering a name in the phonebook the irst letter of each word is automatically capitalized ...

Page 43: ...eo streaming Press the lashing SPeAK to talk to the visitor Press SNAPSHOT to take a photo shot of the visitor Press ISO then press or to adjust the video stream brightness ExTEND A VIDEO sTREAMING sEssION The video audio streaming session ends in 45 seconds if it is initiated by the doorbell or 60 seconds if initiated by the handset When the screen displays Session is ending Press VIeW to extend ...

Page 44: ...ide call The video streaming session ends automatically Press to end the video streaming session without answering the outside call The video streaming session ends and the telephone continues to ring VIEw CAPTURED PHOTOs The telephone stores up to 100 photos captured by the doorbell Press MeNU when the handset is not in use Press or to scroll to Photo log then press SeLeCT Press SeLeCT to select ...

Page 45: ... log then press SeLeCT Press or to scroll to Delete all then press SeLeCT Press YeS to conirm NIGHT VIsION To help you carry out the video streaming session at night the doorbell automatically uses the light from its infrared LEDs for transmitting images to the handset unit when the surrounding is dark However it only transmits black and white images 1 2 3 4 ...

Page 46: ...al a call Enter the telephone number Press or to dial To answer a call Press or or any dialing key To end a call Press or place the handset in the telephone base or charger HANDsET sPEAkERPHONE When the handset is on a call press to switch between the speakerphone and the handset earpiece VOLUME CONTROL During a call press or ...

Page 47: ... MUTE The mute function allows you to hear the other party but the other party cannot hear you During a call press Press again to resume the conversation TEMPORARY RINGER sILENCING When the telephone is ringing you can temporarily silence the ringer of the handset or the telephone base without disconnecting the call The next call rings normally at the preset volume To silence the ringer temporary ...

Page 48: ...sired entry then press DIAL to dial the displayed number To access a number from the call list while on a call Press OPTION Press or to scroll to Call log and then press SeLeCT Press or to scroll to the desired entry then press DIAL to dial the displayed number To access a number from the redial list while on a call Press OPTION Press or to scroll to Redial and then press SeLeCT Press or to browse...

Page 49: ...turn the handset to the telephone base or charger REDIAL Each handset stores the last 10 telephone numbers dialed up to 30 digits When there are already 10 entries the oldest entry is deleted to make room for the new entry To review and dial a redial number Press when idle Press or to browse until the desired entry displays Press or to dial To delete a redial number While the handset displays the ...

Page 50: ...contact then SeLeCT Enter a number OR When idle copy a number from the redial list by pressing then or to ind the desired number Press SAVe to copy the number Press NexT Enter a name then press SAVe REVIEw PHONEbOOk ENTRIEs Phonebook entries appear alphabetically Press MeNU when idle Press SeLeCT to select Phonebook Press SeLeCT to select View OR Press when idle 4 Press or to browse through the en...

Page 51: ...s press to see Jessie twice to see Kevin or three times to see Linda If necessary press or to browse DIAL A PHONEbOOk ENTRY Search for the desired entry in the phonebook see Review phonebook entries or Alphabetical search on page 50 To dial the displayed entry on the handset press or EDIT A bLOCk LIsT ENTRY Search for the desired entry in the phonebook see Review phonebook entries or Alphabetical ...

Page 52: ...TRY Search for the desired entry in the phonebook see Review phonebook entries or Alphabetical search on page 50 To delete the displayed phonebook entry press Then press YeS to conirm You cannot retrieve a deleted entry 1 2 ...

Page 53: ...ies on one handset apply to all devices We recommend you store two contacts that you may need to call more often to keys 2 and 3 AssIGN A sPEED DIAL ENTRY Press MeNU when idle Press SeLeCT to select Phonebook Press or to scroll to Speed dial press SeLeCT Press or to scroll to the desired speed dial the desired speed dial location then press ASSIGN Search for the desired entry in the phonebook see ...

Page 54: ...ew phonebook entries or Alphabetical search on page 50 Press DIAL then YeS to conirm DELETE A sPEED DIAL ENTRY Press MeNU when idle Press SeLeCT to select Phonebook Press or to scroll to Speed dial press SeLeCT Press or to scroll to the desired speed dial the desired speed dial location Press then YeS to conirm DIAL A sPEED DIAL NUMbER When the phone is idle press and hold a dialing key to dial th...

Page 55: ...ter that menu To return to the previous menu press To return to idle mode press and hold RINGER VOLUME Telephone base ringer volume Press VOL or VOL when idle Handset ringer volume Press MeNU when idle when idle Press or to scroll to Ringers press SeLeCT Press SeLeCT to select select Ringer volume Press or to sample each volume level Press SeT to save 1 2 3 1 2 3 4 5 PHONE sETTINGs ...

Page 56: ...to scroll to Chime press SeLeCT Press SeLeCT to select select Chime volume Press or to select Handset or Base then press SeLeCT Press or to sample each volume level Press SeT to save CHIME TONE Press MeNU when idle Press or to scroll to Chime then press SeLeCT Press or to scroll to Chime tone then press SeLeCT Press or to select Handset or Base then press SeLeCT Press or to sample each chime tone ...

Page 57: ... to Date Time then press SeLeCT Enter the date month and year then press SeT Enter the hour and minute Press SeT to save sET TIME fORMAT Press MeNU when idle Press or to scroll to Settings then press SeLeCT Press SeLeCT to select Time format Press or to scroll to 12 Hour or 24 Hour then press SeT to save sET DATE fORMAT Press MeNU when idle Press or to scroll to Settings then press SeLeCT Press or...

Page 58: ...ress SeLeCT Press or to scroll to Auto answer then press SeLeCT Press or to scroll to On or Off then press SeT to save RENAME HANDsET DOORbELL You can create a name for each system handset Press MeNU when idle Press or to scroll to Settings then press SeLeCT Press or to scroll to Rename devices then press SeLeCT Press or to select Handset or Doorbell then press SeLeCT Enter the desired name then p...

Page 59: ... to scroll to Key tone then press SeLeCT Press or to sample each volume level Press SeT to save LCD bRIGHTNEss You can adjust the screen brightness of your handset to optimize readability lighting conditions Press MeNU when idle Press or to scroll to Settings then press SeLeCT Press or to scroll to LCD brightness then press SeLeCT Press or to sample each brightness level Press SeT to save 1 2 3 4 ...

Page 60: ...SeLeCT Press or to scroll to Dim mode then press SeLeCT Press or to select On or Off then press SeT to save wALLPAPER You can set the wallpaper for your handset Press MeNU when idle Press or to scroll to Settings then press SeLeCT Press or to scroll to Wallpaper then press SeLeCT Press or to sample each wallpaper Press SeT to save 1 2 3 4 1 2 3 4 5 ...

Page 61: ... an incoming call the handset and or base speaks Call from and the name of the caller based on the phonebook or Calling Number Display information If the caller s name is private or unknown the phone number up to the last 11 digits will be announced If the caller s phone number is also private or unknown no information will be announced The default setting is On Press MeNU when idle Press or to sc...

Page 62: ...ndsets If six or more handsets are registered the system supports calling number display announce for the first four registered handsets only This feature does not announce information for call waiting calls It takes at least 2 rings for the phone to receive Calling Number Display information and announce it If the phone is answered before the end of the second ring the phone won t have time to an...

Page 63: ...n press SeLeCT Press or to scroll to your desired lash time then press SeT to save EqUALIzER The equalizer enables you to change the quality of the handset audio to best suit your hearing The default setting is Natural Press MeNU when idle Press or to scroll to Settings then press SeLeCT Press or to scroll to eQ then press SeLeCT Press or to scroll to Natural Treble 1 Treble 2 or Bass and then pre...

Page 64: ...r Off and then press SeT to save If On is select the screen displays eNTeR NUMBeR Use the dialing keys to enter or edit the destination number then press NexT The screen displays eNTeR PIN Use the dialing keys to enter the PIN default 00 Press SAVe to save the setting and return to the previous menu If you have set the destination number previously You can press and hold to turn on or off the call...

Page 65: ...he quiet mode the answering machine turns on automatically When the quiet mode duration expires the answering machine remains on To set and turn the quiet mode on Press and hold when idle The screen shows SeT QUIeT MODe DURATION 1 to 12 hours Enter the desired duration 1 12 then press SeT to conirm To turn the quiet mode off While the quiet mode is on press and hold when idle 1 2 ...

Page 66: ...nstead Calling Number Display from the home line allows you to see the name number date and time of the incoming calls The calling number display may appear differently if the caller is matched to a phonebook entry see Memory match on page 67 When Calling Number Display is active on your service incoming numbers will be saved in the telephone s call list The number will be shown on the display whe...

Page 67: ...e missed calls the missed calls indicator no longer shows You can review redial and copy an entry into the phonebook Entries appear in reverse chronological order Only one handset can review the call list at a time If a handset tries to enter the call list while another handset is already in it Not available at this time appears The call list information might not be available for every incoming c...

Page 68: ...IsPLAY sCREEN MEssAGE With some incoming calls if the telephone number is not available the handset may display one of the following explanations UNAVAILABLe Thiscaller snumberisunavailable PRIVATe Thecallerisblockingthetelephonenumber When the list is full and a new call is received the oldest entry will be deleted automatically Note The number you see on your calling number display is in the for...

Page 69: ...y xx Missed calls When you have reviewed all the missed calls the missed call indicator goes away Each time you review a call list entry marked NeW on the handset the number of missed calls decreases by one If you do not want to review the missed calls one by one press and hold on the handset when not in use to clear the missed call indicator All the entries are then considered old and kept in the...

Page 70: ...bove Press SAVe to choose the entry Edit the number then press NexT Edit the name then press SAVe DELETE CALL LIsT ENTRIEs To delete one entry Search for the desired call list entry see Review the call list on page 69 Press to delete the entry To delete all entries Press MeNU when idle Press or to scroll to Call log then press SeLeCT Press or to scroll to Del all calls then press SeLeCT Press YeS ...

Page 71: ...ates that there is new voicemail but there is none for example when you have accessed your voicemail while away from home Clearing the voicemail waiting indicators only turns off the indicators it does not delete your voicemail messages As long as you have new voicemail messages your telephone service provider continues to send the signal to turn on the indicators To reset the voicemail indicator ...

Page 72: ...age To call Network Voicemail While the handset or telephone base is in idle mode press and hold 1 to dial the network voicemail number 125101 Notes Your telephone service provider might alert you to new voicemail messages with a stutter broken dial tone Contact your telephone service provider for more details For more information about the difference between your answering machine and voicemail s...

Page 73: ...es the name of the call log will be replaced with Blocked call ADD A bLOCk LIsT ENTRY 1 Press MeNU in idle mode to enter the main menu Press or to scroll to Call guard Press SeLeCT twice to select Block list Press or to scroll to Add new entry Press SeLeCT The screen displays eNTeR NUMBeR 5 Use the dialing keys to enter a telephone number 6 Press NexT The screen displays eNTeR NAMe 7 Use the diali...

Page 74: ...he screens display Block list is empty EDIT A bLOCk LIsT ENTRY 1 Search for the desired entry in the block list see Review block list entries 2 When a block list entry displays press eDIT The screen shows eDIT NUMBeR along with the phone number to be edited 3 Use the dialing keys to edit the number 4 Press NexT The screen displays eDIT NAMe 5 Use the dialing keys to edit the name 6 Press SAVe to s...

Page 75: ... be retrieved bLOCk CALLs wITHOUT NUMbER You can choose to block calls without number Press MeNU in idle mode to enter the main menu Press or to scroll to Call guard Press SeLeCT and then or to scroll to Calls w o num Press SeLeCT twice to select Settings Press SeLeCT and then or to scroll to On or Off When On is chosen press or to scroll to Private for calls that the caller is blocking the teleph...

Page 76: ...ain menu Press or to scroll to Call guard Press SeLeCT and then or to scroll to Calls w o num Press SeLeCT and then or to scroll to Call guard annc Press SeLeCT twice to choose On Off Press or to scroll to On or Off 7 Press SeT to conirm You hear a conirmation tone Notes If the answering system is on the screen will display Call guard annc will screen incoming calls w o number If the answering sys...

Page 77: ...t outgoing message for calls without numbers or replace it with your own To play your outgoing message for calls without number Press MeNU in idle mode to enter the main menu Press or to scroll to Call guard Press SeLeCT and then or to scroll to Calls w o num Press SeLeCT and then or to scroll to Call guard annc Press SeLeCT and then or to scroll to Outgoing msg Press SeLeCT and then or to scroll ...

Page 78: ...ess SeLeCT and then or to scroll to Outgoing msg Press SeLeCT to highlight Record OGM Press SeLeCT to start recording your outgoing message The telephone announces Record after the tone Press STOP when you are done After the tone speak towards the microphone of the handset Press STOP when you inish recording Notes Your outgoing message can be up to 90 seconds in length Outgoing messages shorter th...

Page 79: ...rd Press SeLeCT and then or to scroll to Calls w o num Press SeLeCT and then or to scroll to Call guard annc Press SeLeCT and then or to scroll to Outgoing msg Press SeLeCT and then or to scroll to Reset OGM Press SeLeCT The screen displays Reset Outgoing msg to default Press YeS to conirm Your hear a conirmation tone 1 2 3 4 5 6 7 8 ...

Page 80: ...for replay until you delete them Note Your answering machine will answer calls after 14 rings even when it is turned off This allows the remote access feature to work OUTGOING MEssAGE The telephone is preset with a announcement greeting that answers calls with Hello Please leave a message after the tone You can use this preset outgoing message or replace it with your own ...

Page 81: ...LeCT to highlight Record OGM Press SeLeCT to start recording your outgoing message The telephone announces Record after the tone Press STOP when you are done After the tone speak towards the microphone of the handset Press STOP when you inish recording PLAY YOUR OUTGOING MEssAGE Press MeNU when idle Press or to scroll to AnsweringSys then press SeLeCT Press SeLeCT again to select Outgoing msg Pres...

Page 82: ...a conirmation tone ANswER ON Off The answering machine must be turned on to answer and record messages When the answering machine is turned on displays on the handsets To set answer on off with a handset Press MeNU when idle Press or to scroll to AnsweringSys then press SeLeCT Press or to scroll to Answer ON OFF then press SeLeCT Press or to scroll to On or Off then press SeT To set answer on off ...

Page 83: ...hile they are being recorded To set call screening on off Press MeNU when idle Press or to scroll to AnsweringSys then press SeLeCT Press or to scroll to Ans sys setup then press SeLeCT Press SeLeCT again to select Call screening Press or to scroll to On or Off then press SeT to conirm You hear a conirmation tone 1 2 3 4 5 ...

Page 84: ...are no new messages This enables you to check for new messages and avoid paying long distance charges when calling from out of your local area To set number of rings Press MeNU when idle Press or to scroll to AnsweringSys then press SeLeCT Press or to scroll to Ans sys setup then press SeLeCT Press or to scroll to of rings then press SeLeCT Press or to scroll to select 6 5 4 3 2 or Timer saver the...

Page 85: ...ss SeLeCT Press or to scroll to Remote code then press SeLeCT Enter a two digit number then press SAVe to conirm You hear a conirmation tone MEssAGE ALERT TONE When the message alert tone is set to on and there is at least one new message the telephone base beeps every 10 seconds There is no audible alert at the handset The message alert tone is preset to off To set message alert tone Press MeNU w...

Page 86: ...the recording time allowed for incoming messages To set message recording time Press MeNU when idle Press or to scroll to AnsweringSys then press SeLeCT Press or to scroll to Ans sys setup then press SeLeCT Press or to scroll to Recording time then press SeLeCT Press or to scroll to 120 s 60 s 30 s and unlimited Press SeT to conirm You hear a conirmation tone 4 5 1 2 3 4 5 6 ...

Page 87: ...he messages recorded on your digital answering machine press on the telephone base If and New voicemail display on the handset your telephone service provider is indicating that it has new voicemail for you To listen to your voicemail press and hold 1 on your handset Some telephone service providers bundle or combine multiple services like voicemail and call waiting so you may not be aware that yo...

Page 88: ...ings earlier than your voicemail is set to answer For example if your voicemail answers after six rings set your answering machine to answer after four rings Some voicemail providers may program the delay before answering calls in seconds instead of rings In this case allow six seconds per ring when determining the appropriate setting MEssAGE CAPACITY The actual recording time depends on individua...

Page 89: ...e not been reviewed CALL sCREENING To screen a call at the telephone base If the answering machine and call screening are on the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering machine Options while a message is being recorded Press VOL or VOL to adjust the call screening volume Press VOL to temporarily turn on the call screening if...

Page 90: ...en the speakerphone and the handset earpiece CALL INTERCEPT If you want to talk to the caller whose message is being recorded press or on a handset TEMPORARILY TURN Off THE MEssAGE ALERT TONE If the message alert tone is turned on the telephone base beeps every 10 seconds when there are new messages Pressing any telephone base key except and VOLUMe BOOST temporarily silences the message alert tone...

Page 91: ...just the message playback volume Press to skip to the next message Press to repeat the message Press twice to listen to the previous message Press x to delete the playing message Press to stop the playback To play messages on a handset Press MeNU when idle Press SeLeCT to select Play msgs If you have only new or old messages the messages play automatically OR If you have both new and old messages ...

Page 92: ...ing message Press to stop the playback DELETE ALL OLD MEssAGEs You can only delete old reviewed messages You cannot delete new messages until you review them You cannot retrieve deleted messages To delete all old messages with the telephone base Press x twice when idle To delete all old messages with a handset Press MeNU when idle Press or to scroll to AnsweringSys then press SeLeCT Press or to sc...

Page 93: ...eCT Press or to scroll to Record memo then press SeLeCT The system announces Record after the tone Press STOP when you are done After the tone speak towards the microphone Press STOP when done REMOTE ACCEss A two digit security code is required to access the answering machine remotely from any touch tone telephone The preset code is 00 Dial your telephone number from any touch tone telephone When ...

Page 94: ...e current message during playback 33 Delete all old messages 4 Repeat the current message during playback 5 Stop 5 Hear a list of remote commands 6 Skip to the next message during playback 7 Record a new announcement 8 End the call 0 Turn the answering machine on or off ...

Page 95: ...aling keys to enter the destination device number and then press SeLeCT Your handset displays Transferring call to VTeCH x or Transferring call to all if you choose All handsets The destination handset displays Transfer from other handset or Transfer from VTeCH x The destination device rings To answer the call press or any dialing key on the destination handset JOIN A CALL IN PROGREss Another hand...

Page 96: ...your system has more than two handsets press or to scroll to the destination handset or use the dialing keys to enter the destination device number and then press SeLeCT Your handset displays Calling other handset or Calling all handsets if you choose All handsets The destination handset displays Other handset is calling or VTeCH x is calling The destination device rings To answer the intercom cal...

Page 97: ...OPTION Press or to scroll to Intercom then press SeLeCT If your system has more than two handsets press or to scroll to the destination handset or use the dialing keys to enter the destination device number and then press SeLeCT Your handset displays Calling other handset or Calling all handsets if you choose All handsets The destination handset displays Other handset is calling or VTeCH x is call...

Page 98: ... to take the held outside call or press or eND on the handset to end the intercom call The outside call continues until both devices hang up bROADCAsT CALL You can directly broadcast messages to any handset Press and hold PTT on a handset to begin two way communication Only one device can talk at a time While talking to another device press and hold PTT on the handset You must release PTT on the h...

Page 99: ...ot in use The PUSH TO TALK menu displays 2 Press or to highlight PTT On Off then press SeLeCT 3 Press or to choose On or Off then press SeLeCT Note The handset screen displays No PTT call when broadcast is turned off bROADCAsT CALL TO A sINGLE HANDsET Using a cordless handset 1 There are a few ways to begin a broadcast call to a single device When the handset is not in use If you have one handset ...

Page 100: ... Speak towards the handset Your voice is broadcast to the destination handset While you are speaking your handset shows PTTTo HANDSeT x 3 Release PTT after speaking Both handsets beep once again and the screens show Press and hold PTT to talk then you can press and hold PTT to continue speaking or the destination device can respond 4 To end the broadcast call press or eND or place the handset in t...

Page 101: ... Group Press SeLeCT or press PTT and the handset shows Connecting to group When the connection is made both the caller and the destination parties hear a beep The speakerphones on all other handsets automatically activate 2 You need to press and hold PTT when you want to speak Speak towards the handset Your voice is broadcast to all handsets 3 Release PTT after speaking 4 Any extension can reply N...

Page 102: ...tercom Press SeLeCT Your device displays Calling other handset The destination device briely shows Push to talk ended and then Other handset is calling The destination handset rings Press on the destination handset to answer the intercom call Both devices now show Intercom To end the intercom call press on your handset or place the handset in the telephone base or charger Both screens show Interco...

Page 103: ...at handset answers the outside call The broadcast call continues for the rest of the broadcast participants To leave the broadcast call without answering the incoming call press on your handset The telephone continues to ring MAkE AN OUTGOING CALL DURING bROADCAsT CALL During a one to one broadcast call press on your handset to get a dial tone The broadcast call ends automatically During a one to ...

Page 104: ...ation handset leaves the broadcast call the call continues until all participants or the initiator hangs up Press or eND on the handset The screen shows Push to talk ended OR Place the handset in the telephone base or charger then the handset return to idle mode Note After PTT on the handset is released the broadcast call remains open for a short time If no one presses PTT on the handset within te...

Page 105: ...et to the handset charger when not in use If the battery is completely depleted charge the handset for at least 30 minutes before use Reset the telephone base Unplug the electrical power Wait for approximately 15 seconds then plug it back in Allow up to one minute for the cordless handset and telephone base to reset You may need to purchase a new handset battery Disconnect the telephone base from ...

Page 106: ...ng a new line cord I cannot dial out Try all the suggestions above Make sure you have a dial tone before dialing The cordless handset may take a second or two to ind the telephone base and produce a dial tone This is normal Wait an extra second before dialing Eliminate any background noise Noise from a television radio or other appliances might cause the phone to not dial out properly If you canno...

Page 107: ... handset closer to the telephone base You may have moved out of range Reset the telephone base Unplug the electrical power Wait for 15 seconds then plug the power cord back in Allow up to one minute for the cordless handset and telephone base to reset Other electronic products can cause interference with your cordless phone Try installing your phone as far away as possible from these types of elec...

Page 108: ...ordless handset is in the telephone base or charger and the charge light is not on refer to The charge light is off on page 114 Charge the battery in the cordless handset for at least 16 hours For optimum daily performance return the cordless handset to the telephone base or charger when not in use If the battery is completely depleted charge the handset for at least 30 minutes before use You may ...

Page 109: ...is registered to the telephone system Make sure your handset is in reception range and works probably Make sure the chime volume of your handset is not set to off Refer to Chime volume on page 56 in this user s manual If there is an incoming call when the doorbell is pressed the handset will not respond to the chime When three or more system handsets are in use for a call at a time video streaming...

Page 110: ...lowed by or to adjust the brightness level If the previous suggestions do not work ind another location to install the doorbell Refer to Locating the doorbell on pages 18 23 in this user s manual I can hear only audio but see no video when I try to perform the video streaming When two handsets in the telephone system are in use for a call you can only perform audio streaming with the doorbell usin...

Page 111: ...om any other existing cordless telephone system that may already be installed Other electronic products can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Do not install this phone near a microwave oven or on the same electrical outlet You may experience decreased performance while the microwave oven is operating...

Page 112: ...he telephone jack and plug in a different telephone If you still hear other calls call your telephone service provider The telephone does not ring when there is an incoming call Make sure that the ringer is not off Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack Make sure you plug in the power cord securely The cordless handset may be too far f...

Page 113: ...other phone has the same problem contact your telephone service provider charges may apply Other electronic products can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Remove and install the cordless handset battery again Place the cordless handset in the telephone base or charger Wait for the cordless handset to...

Page 114: ...he problem relocate your phone or modem farther apart from one another or use a different surge protector Relocate your telephone base to a higher location The phone may have better reception when installed in a high area If other phones in your home are having the same problem contact your telephone service provider charges may apply The charge light is off Make sure you plug the power and line c...

Page 115: ...e calling from an area that supports Calling Number display Both your and your caller s telephone service providers must use Calling Number Display compatible equipment If you subscribe to high speed Internet service DSL digital subscriber line through your telephone line you must install a DSL ilter between the telephone line cord and the telephone wall jack The ilter prevents noise and Calling N...

Page 116: ...age part of it may be lost when the answering machine disconnects the call after the preset recording time If the caller pauses for too long the answering machine stops recording and disconnects the call If memory on the answering machine becomes full during a message the answering machine stops recording and disconnects the call If the caller s voice is very soft the answering machine may stop re...

Page 117: ...f you subscribe to voicemail service change the number of rings so that your answering machine answers before your voicemail answers To determine how many rings activate your voicemail contact your telephone service provider If there is a fax machine connected to the same telephone line try disconnecting the fax machine If that solves the problem consult your fax machine documentation for informat...

Page 118: ...sages Make sure that the answering machine is on should show on the cordless handset Make sure the memory of the answering machine is not full If you subscribe to voicemail service change the number of rings so that your answering machine answers before your voicemail answers To determine how many rings activate your voicemail contact your telephone service provider If there is a fax machine conne...

Page 119: ...en your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them Contact your telephone service provider for more information on how to access your voicemail I cannot retrieve voicemail messages Your telephone has both a built in answering machine and voicemail indication They are independent features and each aler...

Page 120: ...es Connect power to the telephone base Re install the cordless handset battery and place the handset into the telephone base or charger Wait for the handset to reestablish its connection with the telephone base Allow up to one minute for this to take place TecHelp line 1300 369 193 Call TecHelp if you are having dificulties using your VTech 15950 if you need a replacement battery or mains power le...

Page 121: ...place the compartment cover until it clicks into place sAfETY Only use the power supply included with the product Using an unauthorised power supply will invalidate your guarantee and may damage the telephone Use only the approved rechargeable battery supplied Spare rechargeable batteries can be purchased from TecHelp on 1300 369 193 or your local electrical retailer Do not open the handset except...

Page 122: ...isk of interference Disconnect telephone line from base when replacing back up batteries Please note VTech accepts no responsibility for damage caused to your VTech 15950 handset by using any other type of battery Never dispose of batteries in a ire There is a serious risk of explosion and or the release of highly toxic chemicals Dispose of batteries as per local state requirements CLEANING Simply...

Page 123: ...such as bathrooms Do not expose your product to ire explosive or other hazardous conditions There is a slight chance that your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord from the base for the duration of the storm HOw MANY TELEPHONEs CAN YOU HAVE All items of telephone equipment have a Ringer Equivalence Number REN which is used to ...

Page 124: ...e trying to access a Telephone Network Service and require assistance speciically related to the network service or would like to subscribe to the service contact your service provider Voluntary Product Warranty In addition to your Statutory Rights and subject to the conditions below VTech warrants that this product will be free from any defect in materials or workmanship under conditions of norma...

Page 125: ...nable time Subject to your Statutory Rights if your claim under this Voluntary Product Warranty is not valid you may be charged a fee under this Voluntary Product Warranty for the service and for any direct costs associated with having the product delivered for service To make a claim under this Voluntary Product Warranty you must call the TecHelp Information Line on 1300 369 193 or contact VTech ...

Page 126: ...your receipt The beneits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law which cannot be excluded The processes for this Voluntary Product Warranty in no way limit your rights which arise as a result of your Statutory Rights This Voluntary Product Warranty is given by VTech Telecommunications Australia Pty Ltd ABN 70 136...

Page 127: ...one number 1300 369 193 email address tcpsupport_au vtech com Statutory Rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable ...

Page 128: ...red trademark of VTech Holdings Limited Copyright 2015 for VTech Telecommunications Australia All rights reserved Printed in China Version A FOR MORE INFORMATION CALL TECHELP ON 1300 369 193 OR EMAIL TCPSUPPORT_AU VTECH COM ...

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